Ciena

Sales Engineer

• Monetize and repurpose excess and surplus component inventory through global network of contract manufacturers and distribution partners
• Identify, qualify, and develop sales opportunities for excess and surplus components
• Collaborate with OEM and EMS customers to evaluate excess inventory and structure recovery strategies
• Leverage internal data systems and market tools to match surplus inventory with global shortages and active demand
• Develop relationships with key buyers and supply chain decision-makers across regions and verticals
• Prepare and present commercial offers, negotiate pricing, and coordinate logistics to close transactions
• Maintain strong cross-functional collaboration with PLM, Finance, Supply Planners, and Logistics teams
• Remain informed on industry trends, obsolescence risks, and global supply chain dynamics affecting component availability

Component Sales Engineer, Asset Recovery

Software Engineer

• Collaborate with the End User Support and Legal Application Support teams to manage day-to-day DocuSign Insight issues using ServiceNow
• Assign appropriate roles and security profiles to users, ensuring system access aligns with responsibilities
• Monitor and manage ServiceNow tickets as Level 2 support for DocuSign Insight-related issues
• Report and resolve system performance issues and product bugs by working closely with vendor support teams
• Test software upgrades and releases from DocuSign to ensure seamless implementation
• Identify areas for process improvement and propose solutions to enhance the product and internal workflows
• Stay current with industry trends, tools, and best practices to drive continuous improvement

Insight Developer

DevOps Engineer

• Lead advanced administration tasks for cloud and SaaS data platforms, including configuration, upgrades, and vulnerability remediation. Develop and manage observability dashboards to track SLAs, job uptime, and performance metrics. Design and implement automation workflows using Python, GitHub Actions, or equivalent tools to reduce operational toil and enable self-healing systems. Drive cost optimization (FinOps) initiatives across Snowflake and other platforms, partnering with stakeholders to deliver measurable savings. Lead “shift-left” initiatives by creating automation, documentation, and enablement tools to reduce escalations. Ensure platform security and compliance by managing RBAC, audit readiness, and vulnerability remediation. Mentor junior team members and promote cross-training to build team-wide expertise.

Senior Site Reliability Engineer, Data Platform

• Perform application administration tasks, including installations, connectivity, configuration, upgrades, and patching across cloud and SaaS platforms.
• Monitor platform health, track SLAs, and resolve issues in collaboration with senior team members.
• Support automation initiatives to reduce manual effort and enable “shift-left” operational models.
• Document processes, create knowledge base articles, and develop self-service capabilities for internal users.
• Contribute to cost optimization efforts, performance tuning, audit activities, and disaster recovery testing.
• Collaborate with security, infrastructure, and governance teams to ensure compliance and reliability.
• Stay informed about rapid technical changes and emerging trends in enterprise data platforms.

Site Reliability Engineer, Data Platform

Executive Assistant

• Leads coordination of investor community interactions, including scheduling, travel, meeting space logistics, catering management, and other logistics for phone calls, investor onsite meetings (internal and investors), conferences, road shows, quarterly earnings calls and the corresponding prep process, webinars and videos, investor days, virtual and hybrid events, and annual shareholder meetings.
• Assists with the maintenance of the investor relations section of the company’s website.
• Helps manage initiatives including Annual Report coordination by organizing and expediting tasks, planning and coordinating presentations, meetings, travel plans, virtual event logistics, etc., as well as disseminating information quickly and accurately.
• Responsible for tracking investor requests through general IR email and hotline, exercising independent judgment on routine inquiries and escalating complex matters appropriately.
• Manages IR department budget tracking and reconciliation, expense reporting for multiple team members, vendor and tool management including PO/AP processing, and related financial administrative responsibilities.
• Collaborates internally across functions, including legal, marketing, and corporate communications.
• Provides administrative support to multiple IR team members, coordinating workflows and priorities across the IR leadership team.
• Future growth potential: Possible opportunity over time to assist with a variety of investor relations activities including tracking and creating peer earnings performance summaries for internal distribution; summaries of sell-side analysts' research for internal distribution; CRM reporting; investor targeting; and C-suite investor briefing materials.
• May sometimes assist in the creation and updating of investor relations and other materials using Excel, PowerPoint, and Word, including financial reporting compilation, formatting, and version tracking.
• The IR team utilizes generative AI tools as a preferred approach when helpful to enhance efficiency and content quality.
• Relationships: Internal: Interacts with all levels of the organization to ensure proper and timely communication and completion of tasks. External: Interacts with external vendors, analysts and shareholders to coordinate requests and to provide information.

Component Sales Engineer, Asset Recovery

Insight Developer

Senior Site Reliability Engineer, Data Platform

Site Reliability Engineer, Data Platform

Executive Assistant - Investor Relations