Ciena

Site Reliability Engineer

• Build, mentor, and lead a high-performing Application Support team focused on accountability, collaboration, and continuous improvement.
• Define and implement strategic goals for the team, ensuring alignment with organizational priorities and business needs.
• Design, implement, and manage robust infrastructure solutions to ensure scalability and reliability of critical systems.
• Establish proactive monitoring strategies to identify and address issues before they impact users.
• Lead incident response efforts during service disruptions, ensuring swift resolution and clear communication.
• Drive root cause analysis for system failures and implement long-term solutions to enhance reliability.
• Champion automation initiatives to improve operational efficiency and reduce manual interventions.
• Identify opportunities for innovation, applying cutting-edge technologies to enhance system reliability and user experience.
• Collaborate with cross-functional teams to align reliability goals and integrate best practices across the software lifecycle.
• Ensure comprehensive system documentation to support efficient troubleshooting and knowledge sharing.

Manager, Service Reliability Engineering

Solutions Engineer

• Gather and analyze customer requirements to translate them into scalable and efficient Sales solutions
• Architect end-to-end Salesforce and related Sales solutions
• Collaborate with sales teams to identify pain points and propose innovative solutions
• Lead the implementation of Sales solutions, including configuration and integration with other systems
• Conduct system testing and assist with user acceptance testing
• Act as a trusted advisor to customers on Salesforce Sales solutions
• Stay updated with the latest Sales Cloud features and best practices

Solutions Architect, Technical Salesforce

Business Development Rep

• consulting and partnering with named Service Providers and Network Operators in the US to drive long-term growth for both Ciena and our Service Provider partners
• combining business development, product consulting and partnership to perform a critical shared overlay function working in collaboration with Ciena Account teams
• focused on strengthening partnerships, developing new business opportunities, launching new Carrier Managed Services and accelerating sales performance with our partner community
• develop and launch new services with Service Provider Partners
• drive partner orders to target and YoY Growth
• leverage consultancy approach to provide service creation and monetization support into target service provider partners
• lead business development and thought leadership initiatives to drive new opportunities and evolve existing services with our partner executive leadership teams
• identify target market segments, quantify market opportunity, assess the competitive landscape to engage with an insight-based selling approach
• proactively take steps to capitalize on managed service opportunities presented by market opportunity
• deliver strategic consulting and business case development to execute the existing service evolution and new service creation process to launch new Ciena powered Carrier Managed Services
• develop market assessments and TCO/ROI business cases to justify investment
• lead the feasibility and business case assessments
• engage with key partner sales and marketing executives to create and maintain strong relationships with our partners
• conduct annual business planning, and quarterly reviews with partner liaisons to measure and drive revenue growth
• engage Senior Sales Leadership and define strategy annually to grow Monthly Recurring Revenue of Ciena Powered Carrier Managed Services
• prioritize resources, OPEX and market development fund investment to achieve short and long-term sales growth
• align and engage internal Ciena resources to build out and drive a long-term managed services strategy
• communicate back to account management team and sales VP’s key information that will help drive stronger corporate relationships with the partner and Ciena
• develop a sales training and enablement strategy for multiple partners and customers that is non-technical and focused on evangelizing Ciena solutions that are built on the partners service platform(s)
• develop content and lead sales training events to help relevant Direct and Indirect Sales teams grow Monthly Recurring Revenue
• monitor and report progress against business targets throughout the duration of engagements

Consultant, CMS Business Development

Salesforce Developer

• Architect and implement complex Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications
• Make critical decisions on architecture, scalability, and performance trade-offs
• Define and enforce best practices in development, security, and platform governance
• Manage and mentor a distributed team of Salesforce engineers, fostering growth and accountability
• Translate business requirements into technical solutions that deliver measurable value
• Build and scale engineering capacity to meet evolving business needs
• Collaborate across global teams to drive alignment, transparency, and shared goals
• Lead initiatives to modernize CRM capabilities and explore emerging Salesforce technologies

Salesforce Engineering Manager

Program Manager

• Lead Ciena's transceiver program cost optimization efforts across the product lifecycle, ensuring alignment with performance, quality, reliability, and supply availability standards.
• Drive strategic initiatives with internal stakeholders to continuously reduce transceiver costs through Design for Cost and Cost Down projects with R&D, Operations, and Procurement teams.
• Develop detailed transceiver cost models encompassing material, labor, manufacturing, equipment depreciation, overhead costs, and other factors.
• Collaborate with Procurement to achieve annual material cost targets through price negotiations, multisourcing strategies, or adoption of lower-cost technology alternatives.
• Partner with Operations to identify opportunities for manufacturing cost reductions and yield improvements throughout the product lifecycle.
• Build multiyear transceiver cost projections that align with corporate cost targets and incorporate ongoing cost-reduction initiatives.
• Analyze transceiver market trends and work with R&D, Operations, and PLM to ensure Ciena transceiver costs meet future customer and market expectations.

Optical Transceiver Program Manager / Optics Commodity Manager

Data Engineer

• Join Ciena as a Data Architect, a pivotal role within our Digital Asset Management team
• research, develop, test, and deploy data pipelines
• curate and optimize data for our internal data lake and Ciena's AI and ML applications
• Collaborate with data scientists, backend developers, and frontend developers to drive AI integration across our portfolio
• Design and implement scalable, secure, and efficient data architectures aligned with business objectives and technical requirements
• Develop and maintain conceptual, logical, and physical data models to support organizational needs
• Collaborate with IT teams, solution architects, ETL developers, and database administrators for seamless data system integration
• Evaluate and select appropriate data storage and management technologies
• Establish and enforce data governance policies to ensure data integrity, security, and compliance
• Define metadata management practices for consistent documentation and lineage tracking
• Monitor data usage, ensuring regulatory compliance, and resolve data quality issues.

Data Architect

Sales

• Execute Blue Planet’s GTM sales strategy, managing customer interactions, driving solution-level sales, and engaging decision-makers.
• Accelerate goal attainment and reduce time-to-market while measuring and tracking business results against targets and competition.
• Set and manage expectations to drive long, complex, and high-value sales cycles effectively.
• Build and maintain a robust customer pipeline, optimizing revenue streams and margins.
• Assemble win teams to deliver exceptional customer engagements.
• Cultivate strong relationships across all levels of customer organizations, including Business Units, IT, Network, and Operations.
• Develop commercial proposals and oversee all aspects of client-facing negotiations.

Sales Leader – North America Tier 1 Communication Service Providers

Field Engineer

• Lead and manage the Services Project Management team for EF&I deployment projects
• Drive achievement of service target margins and accurate revenue recognition
• Collaborate with pre-sales teams for project management expertise
• Coordinate across internal teams and customer project management teams
• Develop EF&I project forecasts based on sales and manufacturing input
• Act as the primary point of contact for all project aspects
• Mentor, train, and develop entry-level and less senior Deployment Project Managers

Senior Project Manager, Field Service Engineering

AI Engineer

• Design and develop AI agents using frameworks like LangChain, LangGraph, Langflow, and MCP Servers.
• Fine-tune and optimize large language models (LLMs) such as GPT models, Llama, and others for diverse applications.
• Implement Retrieval-Augmented Generation (RAG) techniques and integrate vector databases like Qdrant and ChromaDB.
• Enhance AI agent operations with tools like langfuse and litellm, ensuring robust security and guardrails.
• Leverage cloud platforms such as AWS, Google Cloud, and Azure for scalable AI solution deployment.
• Build and manage databases using Postgres, Neo4j, and Clickhouse for efficient data handling.
• Utilize technologies like Apache Airflow, Redis, Mlflow, Minio, Apache Kedro, and PySpark for workflow optimization and data processing.

Senior AI Engineer

Support Engineer

• Provide system level post-sales support to Ciena’s customers
• Testing, troubleshooting and remote technical support
• Play a Customer Lead Engineer role for specific customers
• Provide remote technical support 24 x 7 when required
• On-site support to customers when required
• Communicate with the Design and Supply Chain teams about field issues
• Use debug tools and lab research to resolve technical problems
• Raise incidents/issues to senior engineers
• Partner with various teams to provide customer feedback
• Create, review, validate and publish required documents
• Train and mentor junior Technical Support Engineers

Senior Associate, Global Technical Support

Backend Engineer

• Design, implement, and maintain cloud-native microservices using Java (Spring Boot)
• Develop REST APIs for configuration, operational data, and telemetry delivery
• Containerize services using Docker and orchestrate deployments in Kubernetes/OpenShift environments
• Integrate services with Apache Kafka
• Design and manage relational database schemas (PostgreSQL/MySQL)
• Implement RBAC and secure vault/password handling
• Participate in branching strategies, pull requests, and CI/CD pipelines

Senior Java Developer – OSS/BSS/NMS

Network Engineer

• Analyze customer networks, identify solutions, and plan integration/conversion requirements to meet customer needs
• Implement upgrades to customer in-service networks without service disruption, including channel additions, node insertions, traffic migrations, and hardware/software upgrades
• Create and own Engineering Method of Procedures (EMOP) and support field execution remotely for modernization projects
• Plan, develop, and execute customer network modernization plans through the EMOP process
• Ensure solutions are technically viable, meet customer requirements, and maximize benefit to Ciena
• Deliver and manage network engineering documentation for customers via the Detailed Network Design service offering

Senior Optical Network Engineer

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Packet-Optical Convergente • Redes de Pacotes e Carrier Ethernet • Transporte Óptico • Software e Serviços • Interconexão de Data Centers

A Ciena é líder global em sistemas ópticos e de roteamento, serviços e software de automação. Construímos as redes mais adaptáveis do mundo para atender às demandas digitais em constante crescimento por experiências mais ricas e conectadas para todos os usuários. 

Há mais de três décadas, temos aliado nosso senso inato de humanidade à nossa busca incansável por inovação. 

5001 - 10000 funcionários

Fundada em 1992

📡 Telecomunicações

🔧 Hardware

💰 Series C em 1995-12

Consultor — Desenvolvimento de Negócios de Carrier Managed Service (CMS)

29 minutos atrás

🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Desenvolvimento de Negócios (BDR)

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Descrição

• Desenvolver e lançar serviços inovadores com provedores de serviço colaboradores, impulsionando crescimento e sucesso operacional.
• Atingir metas de pedidos de parceiros e crescimento ano a ano, aproveitando insights estratégicos e abordagens de consultoria.
• Liderar iniciativas de thought leadership para identificar oportunidades de mercado, quantificar potencial e avaliar o cenário competitivo.
• Fornecer consultoria estratégica, incluindo desenvolvimento de business cases, para criar e evoluir Carrier Managed Services baseados em soluções Ciena.
• Conduzir estudos de viabilidade e desenvolver business cases orientados por ROI para justificar investimentos.
• Estabelecer e manter relacionamentos sólidos com executivos seniores de vendas e marketing, promovendo colaboração e sucesso mútuo.
• Priorizar recursos e investimentos para alinhar-se às estratégias de vendas de curto e longo prazo.

🎯 Requisitos

• Mínimo de 8 anos de experiência em telecomunicações, incluindo vendas, channel sales, desenvolvimento de negócios, gestão de produto ou consultoria.
• Conhecimento aprofundado do ecossistema de telecomunicações, abrangendo carriers globais, operadores Tier 1/Tier 2, MSOs e provedores de nuvem.
• Conhecimento do ciclo de vida de desenvolvimento de produtos para provedores de serviço, da concepção ao lançamento no mercado.
• Experiência em programas de canais, políticas e gestão.
• Comprovada habilidade em vendas consultivas, planejamento estratégico e gestão de relacionamentos.
• Excelentes habilidades de comunicação e proficiência em modelagem financeira para desenvolvimento de business cases.
• Fortes habilidades de colaboração para alinhar equipes internas e externas em direção a objetivos comuns.

🏖️ Benefícios

• Abordagem centrada nas pessoas
• Ambiente de trabalho flexível
• Compromisso com o crescimento individual, bem-estar e sentimento de pertencimento

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Consultant, Carrier Managed Service Business Development

Full-stack Engineer

• Collaborate across all stages of the software development lifecycle, including requirements analysis, functional specification, design, coding, integration, verification, and support
• Engineer software in C/C++ for advanced Layer 2, MPLS, and IP services, including drivers, APIs, and dataplane applications
• Design and develop software for real-time embedded Linux environments
• Contribute to new product releases, networking features, and enhancements of existing software
• Manage personal project tasks, including effort estimation, tracking, monitoring, reporting, and addressing potential issues impacting functionality or timelines
• Apply Agile methodologies to software engineering processes
• Develop carrier-grade software using test-driven development, automated unit testing, and comprehensive integration testing
• Reduce backlog defects and troubleshoot issues, collaborating with hardware, software, and system engineers to identify root causes

Routing/IP Software Engineer

Customer Success Manager

• Support the onboarding of new customers, aligning expectations and ensuring a smooth experience.
• Build trusted relationships with customer contacts across engineering, operations, procurement, and more.
• Work with internal teams to monitor service delivery, identify and prevent issues early, and ensure customer needs are met.
• Use tools and analytics to track service performance and customer usage, identifying opportunities for increased value.
• Partner with Sales to support renewals, upsell opportunities, and new service offerings.
• Be the go-to contact for customer service challenges, coordinating across teams to resolve issues efficiently.
• Help prepare reports on customer activity, risks, and performance metrics; maintain regular communication with stakeholders.

Associate, Customer Success Advocacy

Frontend Engineer

• Develop responsive, modern user interfaces using Angular (latest versions), TypeScript, PrimeNG, JavaScript, and CSS.
• Create reusable UI components and templates aligned with design and performance best practices.
• Integrate Angular applications with backend REST APIs to deliver dynamic and interactive views.
• Handle asynchronous data operations and state management effectively.
• Write unit tests for all UI components to ensure maintainability and quality.
• Optimize applications for speed, scalability, and responsiveness while ensuring cross-browser compatibility and accessibility (WCAG compliance).
• Collaborate in an Agile/Scrum environment with designers, QA engineers, and backend developers to deliver high-quality solutions.

Senior UI Developer – Angular2+

• Design and develop embedded software applications in C for Layer 2 and Layer 3 Datapath operations
• Implement software on embedded Linux/VxWorks platforms, ensuring seamless integration with hardware systems
• Investigate and resolve complex issues by collaborating with hardware, software, and system engineering teams
• Conduct thorough analysis to address process or design challenges within the codebase
• Drive software performance improvements through test-driven development and automated unit testing
• Collaborate effectively within a larger team to ensure alignment across development stages

Software Engineer

QA Engineer

• Analyze and communicate customer results with relevant teams to drive resolutions and improvements
• Collaborate with account teams and customers to address and understand quality needs
• Monitor and report metrics tracking continuous quality enhancement initiatives
• Foster cross-functional collaboration to proactively address customer quality concerns
• Recommend and implement improvements to Ciena’s quality assurance procedures
• Participate in daily quality activities, supporting a global customer base
• Review requirements with developers and quality engineers to ensure accuracy and consistency

Senior Customer Quality Advocate – QAM

Sales Engineer

• Monetize and repurpose excess and surplus component inventory through global network of contract manufacturers and distribution partners
• Identify, qualify, and develop sales opportunities for excess and surplus components
• Collaborate with OEM and EMS customers to evaluate excess inventory and structure recovery strategies
• Leverage internal data systems and market tools to match surplus inventory with global shortages and active demand
• Develop relationships with key buyers and supply chain decision-makers across regions and verticals
• Prepare and present commercial offers, negotiate pricing, and coordinate logistics to close transactions
• Maintain strong cross-functional collaboration with PLM, Finance, Supply Planners, and Logistics teams
• Remain informed on industry trends, obsolescence risks, and global supply chain dynamics affecting component availability

Component Sales Engineer, Asset Recovery

DevOps Engineer

• Perform application administration tasks, including installations, connectivity, configuration, upgrades, and patching across cloud and SaaS platforms.
• Monitor platform health, track SLAs, and resolve issues in collaboration with senior team members.
• Support automation initiatives to reduce manual effort and enable “shift-left” operational models.
• Document processes, create knowledge base articles, and develop self-service capabilities for internal users.
• Contribute to cost optimization efforts, performance tuning, audit activities, and disaster recovery testing.
• Collaborate with security, infrastructure, and governance teams to ensure compliance and reliability.
• Stay informed about rapid technical changes and emerging trends in enterprise data platforms.

Site Reliability Engineer, Data Platform

• Lead advanced administration tasks for cloud and SaaS data platforms, including configuration, upgrades, and vulnerability remediation. Develop and manage observability dashboards to track SLAs, job uptime, and performance metrics. Design and implement automation workflows using Python, GitHub Actions, or equivalent tools to reduce operational toil and enable self-healing systems. Drive cost optimization (FinOps) initiatives across Snowflake and other platforms, partnering with stakeholders to deliver measurable savings. Lead “shift-left” initiatives by creating automation, documentation, and enablement tools to reduce escalations. Ensure platform security and compliance by managing RBAC, audit readiness, and vulnerability remediation. Mentor junior team members and promote cross-training to build team-wide expertise.

Senior Site Reliability Engineer, Data Platform

• Collaborate with the End User Support and Legal Application Support teams to manage day-to-day DocuSign Insight issues using ServiceNow
• Assign appropriate roles and security profiles to users, ensuring system access aligns with responsibilities
• Monitor and manage ServiceNow tickets as Level 2 support for DocuSign Insight-related issues
• Report and resolve system performance issues and product bugs by working closely with vendor support teams
• Test software upgrades and releases from DocuSign to ensure seamless implementation
• Identify areas for process improvement and propose solutions to enhance the product and internal workflows
• Stay current with industry trends, tools, and best practices to drive continuous improvement

Insight Developer

Executive Assistant

• Leads coordination of investor community interactions, including scheduling, travel, meeting space logistics, catering management, and other logistics for phone calls, investor onsite meetings (internal and investors), conferences, road shows, quarterly earnings calls and the corresponding prep process, webinars and videos, investor days, virtual and hybrid events, and annual shareholder meetings.
• Assists with the maintenance of the investor relations section of the company’s website.
• Helps manage initiatives including Annual Report coordination by organizing and expediting tasks, planning and coordinating presentations, meetings, travel plans, virtual event logistics, etc., as well as disseminating information quickly and accurately.
• Responsible for tracking investor requests through general IR email and hotline, exercising independent judgment on routine inquiries and escalating complex matters appropriately.
• Manages IR department budget tracking and reconciliation, expense reporting for multiple team members, vendor and tool management including PO/AP processing, and related financial administrative responsibilities.
• Collaborates internally across functions, including legal, marketing, and corporate communications.
• Provides administrative support to multiple IR team members, coordinating workflows and priorities across the IR leadership team.
• Future growth potential: Possible opportunity over time to assist with a variety of investor relations activities including tracking and creating peer earnings performance summaries for internal distribution; summaries of sell-side analysts' research for internal distribution; CRM reporting; investor targeting; and C-suite investor briefing materials.
• May sometimes assist in the creation and updating of investor relations and other materials using Excel, PowerPoint, and Word, including financial reporting compilation, formatting, and version tracking.
• The IR team utilizes generative AI tools as a preferred approach when helpful to enhance efficiency and content quality.
• Relationships: Internal: Interacts with all levels of the organization to ensure proper and timely communication and completion of tasks. External: Interacts with external vendors, analysts and shareholders to coordinate requests and to provide information.