Ciena

Technician

• Lead telecom equipment installations and commissioning activities in Central Office and Service Provider environments
• Coordinate field crews and subcontractors to deliver projects safely, efficiently, and in accordance with approved procedures
• Execute circuit modifications, software upgrades, power transitions, and live network activities with precision
• Perform quality assurance inspections, technical verifications, and final project walkthroughs
• Interpret and resolve issues within job specifications, wiring schematics, equipment layouts, and MOPs
• Maintain accurate installation records, as-built documentation, audits, and project reporting
• Build strong customer relationships through professional on-site communication and technical leadership

Field Technician

Supply Chain

• Lead the extended operations team through all product lifecycle (LCM) phases, including R&D, NPI, sustaining, and EOL
• Work with cross functional teams (R&D, product engineering, capacity, test engineering, etc) to drive improvements to product (yield, cost, supply assurance,etc.)
• Formalize and execute operations strategies that deliver cost-optimized, reliable products to market
• Drive contract manufacturers (CMs) to achieve output plans, resolving constraints such as capacity, yields, quality and Clear to Build (CTB) to meet forecasts
• Navigate supply chain disruptions by establishing safety stock strategies and escalating material issues to Global Commodity Managers (GCM) teams
• Define and execute supply chain architecture strategies that balance agility, inventory levels, and minimize material liabilities and cost
• Establish safety stock strategies to drive supply continuity and assurances
• Generate manufacturing plans and ensure supplier readiness to deliver timely fulfillment of new product to volume ramp
• Measure CM performance through KPI tracking and communicate at supplier performance meetings

Supply Chain Life Cycle Manager

Business Operations

• Support Americas Field Deployment team to drive improvement across all relevant KPI’s
• Lead structured onboarding programs for all Deployment Resources (Technicians, Deployment Managers, and Coordinators)
• Drive mentoring, knowledge transfer and continuous training cycles
• Enable leadership decision-making through clear, data-driven reporting
• Ensure timely PO creation and invoicing to ensure accurate program financials are accurate
• Drive collaboration across all deployment support teams to maximize efficiency and cost recovery
• Prepare and maintain accurate regional services field resource utilization metrics
• Ensure compliance with Ciena Finance guidance and SOX policies
• Monitor and maintain performance and track key project management KPIs
• Develop automated dashboards and reporting capabilities
• Provide historical performance analysis and trend visibility
• Executive Reporting & QBR Support
• Coach Deployment managers/coordinators regarding operational usage of processes and tools
• Enforce governance through systems such as Salesforce and Kantata
• Lead resource management process and tool improvements
• Support AI-driven workflow automation to reduce DM/DC effort and cycle time
• Drive direct cost savings through process automation
• Conduct capability assessments and identify PM skill development needs

Regional Deployment Operations

Project Manager

• Build strong relationships with internal stakeholders and customers to foster collaboration and trust.
• Participate in team meetings, brainstorming sessions, and strategy discussions.
• Stay up-to-date with Ciena’s products, services, and industry trends.
• Contribute to process improvement initiatives to enhance efficiency and effectiveness.
• Assist in planning, tracking, and managing project timelines, deliverables, and milestones.
• Coordinate with internal teams to ensure alignment on project goals and schedules.
• Prepare and maintain project documentation, including status reports, meeting minutes, and risk assessments.
• Help identify potential risks and propose mitigation strategies to ensure successful project delivery.
• Support resource allocation and scheduling to meet project requirements.
• Act as a liaison between customers and internal teams to ensure customer satisfaction.
• Assist in onboarding new customers by providing training, resources, and guidance on Ciena products and services.
• Monitor customer feedback and proactively address concerns or issues to enhance the customer experience.
• Collaborate with the Customer Success team to develop strategies for improving customer retention and engagement.
• Support the creation of customer-facing materials, including presentations, guides, and reports.

Associate Project Manager, Customer Success

Financial Planning and Analysis

• Deliver forecasting, budgeting, and rolling forecast processes
• Analyze financial variance and generate performance insights
• Develop driver-based financial models
• Create dashboard and business intelligence reporting using Power BI or Tableau
• Automate reporting processes and workflows
• Validate data across systems including ERP, Anaplan, and Snowflake
• Enable AI-driven forecasting and analytics use cases

FP&A Analyst – Financial Planning & Analysis, AI & Automation Focus

Consultant

• Drive evidence-based workforce decisions through advanced people analytics and strategic advisory
• Partner with HR and business leaders to translate workforce data into actionable insights
• Shape workforce strategy through analysis and clear communication
• Act as a trusted advisor to HR and business leaders on workforce-related decisions and challenges
• Analyze workforce data to identify trends, drivers, risks, and opportunities
• Present insights and recommendations to senior HR and business leaders
• Contribute to workforce planning, organizational design, talent strategy, and workforce transformation initiatives
• Collaborate with analytics, reporting, and data engineering teams to ensure workforce data reliability

Workforce Insights Consultant

QA Engineer

• Drive end-to-end validation and testing strategies for IP routing features, including SR-MPLS, SRv6, BGP, EVPN, and L3VPN
• Lead development of test architecture, automation strategies, and quality engineering practices for large-scale routing platforms
• Design and maintain automated test frameworks and test cases using Python to expand test coverage and efficiency
• Collaborate with development, product management, and system engineering teams to support feature delivery
• Define and execute test plans covering functional, scale, performance, and interoperability scenarios
• Mentor engineers to support technical development and consistency in engineering practices
• Influence product quality through design reviews, defect analysis, and risk identification

Senior QA Engineer - IP Routing

Designer

• Design and validate silicon photonics chips for high-speed optical transmitters and receivers, balancing performance, cost, and reliability requirements.
• Define photonic integrated circuit layouts (GDS) and collaborate with wafer fabrication partners for design verification, production, and delivery.
• Lead and contribute to photonic circuit design reviews prior to production ramp.
• Support module prototyping, define test plans, and transfer designs to high-volume manufacturing in partnership with operations and manufacturing teams.
• Drive continuous improvements in performance, yield, and reliability throughout the product lifecycle.
• Collaborate with multidisciplinary teams to deliver prototypes and production products based on Ciena’s silicon photonics platform.
• Monitor, document, and communicate technical progress while proactively identifying risks that could impact specifications, schedules, or budgets.

Senior Silicon Photonics Chip Designer

AI Engineer

• Design and evolve automation frameworks for public cloud infrastructure deployments at scale.
• Enable secure cloud adoption by automating governance, audit, security, and compliance controls.
• Use, develop and maintain AI services across AWS Platform (Cloud Native)
• Build and maintain infrastructure and application monitoring to detect, prevent, and respond to incidents.
• Drive cloud reliability, performance, and cost optimisation through best practices and continuous improvement.
• Develop tools and mechanisms that eliminate repetitive operational tasks and improve engineering efficiency.
• Review code, assess technical implementations, and provide actionable feedback to improve platform tooling.
• Participate in on-call rotations and serve as an escalation point for cloud service incidents.

Cloud Platform Engineer, AI

Data Scientist

• Design and implement optimization models addressing network design, inventory positioning, demand forecasting, and transportation efficiency
• Apply advanced analytics techniques to improve supply chain performance, cost efficiency, service levels, and sustainability outcomes
• Analyze, cleanse, and transform large, imperfect datasets to generate actionable insights
• Develop algorithms using optimization, machine learning, and statistical modeling techniques to solve complex supply chain problems
• Implement production‑ready analytical solutions using Python, R, or comparable programming languages
• Build dashboards and analytical outputs that communicate insights to technical and non‑technical stakeholders
• Collaborate with data scientists, analysts, and architects to ensure scalable and aligned analytical solutions.

Data Scientist – Supply Chain Optimisation

Sales

• Design global sales compensation strategies aligned to revenue growth, product mix, margin objectives, and customer outcomes
• Lead annual and in-year planning cycles including quota methodologies, incentive plan design, and scenario modeling
• Establish and implement analytics and metrics to evaluate compensation plan effectiveness
• Ensure accurate, timely, and compliant compensation payouts through governance, internal controls, auditability, and SOX-aligned processes
• Deliver forecasting insights on attainment, payout exposure, and cost of sales using modeling, predictive analytics, and AI-enabled approaches
• Build and enhance dashboards and reporting solutions to provide visibility into performance, earnings, and attainment
• Lead and develop a high-performing team while promoting automation, continuous improvement, and data-driven decision-making

Senior Leader, Sales Compensation

Program Manager

• Orchestrate a portfolio of process‑layer and workflow initiatives aligned to the Supply Chain transformation roadmap
• Establish integrated program plans that connect scope, sequencing, dependencies, milestones, and resourcing across multiple workstreams
• Proactively manage interdependencies across process design, workflow implementation, data enablement, information technology delivery, and change adoption
• Provide clear program‑level visibility into progress, risks, trade‑offs, and decision points for senior leaders
• Enable faster execution without loss of coherence by balancing delivery pace, architectural integrity, and adoption capacity
• Track and communicate value realization, linking delivery progress to operational outcomes such as cycle‑time reduction and automation enablement
• Strengthen delivery discipline and predictability in a complex, multi‑stakeholder environment

Supply Chain Digital Transformation Program Manager

• Design and evolve end‑to‑end Supply Chain process architecture (Tier 1–4) aligned to business outcomes and transformation priorities
• Translate strategic objectives such as growth, cost‑to‑serve reduction, and resilience into executable process designs and operating models
• Define clear business rules, decision logic, handoffs, and controls that enable orchestration and automation
• Lead business process design for enterprise workflow and business process management (BPM) platforms such as Pega
• Partner with Supply Chain, Information Technology (IT), and architecture teams to ensure business intent is accurately implemented
• Establish and monitor process performance metrics to drive prioritization, continuous improvement, and value realization
• Enable a shift from functional silos to end‑to‑end process ownership across the Supply Chain