Regional Deployment Operations

Ciena

Regional Business Operations role at Ciena improving deployment practices with AI insights and support. Oversees operations and drives collaboration to enhance efficiency and project performance.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $79,900 - $127,700 per yearWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Support Americas Field Deployment team to drive improvement across all relevant KPI’s
Lead structured onboarding programs for all Deployment Resources (Technicians, Deployment Managers, and Coordinators)
Drive mentoring, knowledge transfer and continuous training cycles
Enable leadership decision-making through clear, data-driven reporting
Ensure timely PO creation and invoicing to ensure accurate program financials are accurate
Drive collaboration across all deployment support teams to maximize efficiency and cost recovery
Prepare and maintain accurate regional services field resource utilization metrics
Ensure compliance with Ciena Finance guidance and SOX policies
Monitor and maintain performance and track key project management KPIs
Develop automated dashboards and reporting capabilities
Provide historical performance analysis and trend visibility
Executive Reporting & QBR Support
Coach Deployment managers/coordinators regarding operational usage of processes and tools
Enforce governance through systems such as Salesforce and Kantata
Lead resource management process and tool improvements
Support AI-driven workflow automation to reduce DM/DC effort and cycle time
Drive direct cost savings through process automation
Conduct capability assessments and identify PM skill development needs

Requirements

What you’ll need

Strong stakeholder management across operations, finance, and sales teams
Ability to drive process improvement and automation initiatives
Familiarity with tools such as Salesforce, Kantata, Power BI, CPODS/Oracle, MS Project
Proven ability in financial management (forecasting, margins, cost control)
Strong experience in project/program management and leadership
Experience with portfolio governance, KPIs, and executive reporting

Benefits

Comp & perks

Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial managementprocess improvementautomation initiativesproject managementprogram managementKPI monitoringdata-driven reportingresource managementcapability assessmentscost control

Soft Skills

stakeholder managementleadershipmentoringcollaborationcoachingcommunicationorganizational skillsdecision-makingknowledge transferefficiency maximization