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About the role
Key responsibilities & impact- Lead and deliver one or more complex services projects across customer networks, ensuring scope, quality, schedule, and cost commitments are achieved
- Provide full account‑level leadership for the Services Project Management team responsible for customer implementations
- Drive achievement of services target margins through effective planning, execution, and financial oversight, supporting accurate revenue recognition
- Analyze project proposals to determine timelines, funding constraints, delivery approaches, and resource requirements
- Establish and manage project plans, milestones, deliverables, and communication strategies across all project phases
- Identify, assess, and mitigate project risks while clearly communicating status, challenges, and resolutions to stakeholders and management
- Collaborate across Ciena teams and customer operations, including Sales, Bid Management, Service Delivery, and Finance, to ensure delivery and financial objectives are met
Requirements
What you’ll need- 5+ years of professional experience in project management, including ownership of complex, customer‑facing projects
- Demonstrated experience working in a matrix organization, with strong influencing and cross‑functional collaboration skills
- Proficiency with project management tools and methodologies used to manage scope, schedule, cost, and risk
- Strong analytical, judgment, and decision‑making capabilities applied to multi‑dimensional business and technical challenges
- Excellent planning, scheduling, coordination, and organizational skills
- Outstanding written and verbal communication skills, with the ability to engage effectively with customers and internal stakeholders.
Benefits
Comp & perks- Flexible work environment
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementfinancial oversightrisk assessmentresource managementanalytical skillsdecision-makingplanningschedulingcoordinationexecution
Soft Skills
leadershipinfluencingcross-functional collaborationcommunicationorganizational skillsproblem-solvingstakeholder engagementjudgmentadaptabilityteam collaboration
