ChristianaCare

Manager

• responsible for the coordination of care for a complex patient population
• Perform ongoing telephonic case management activities
• Collaborates with patients, caregivers, and multi-disciplinary care team
• Develop, implement, evaluate, and revise case management care plans
• Identifies system issues that serve as barriers to care
• Promote member wellness and autonomy through advocacy and education
• Identify appropriate providers and facilities through the continuum of services
• Collaborate with case managers in discharge and transitional care process
• Stratifies and/or validates member level of risk

RN Case Manager – Outpatient

Therapist

• Conducts individual psychotherapy with assigned patients and group therapy sessions using evidence-based practices.
• Conducts psychosocial evaluations to provide diagnostic impressions and treatment recommendations.
• Develops coordinated treatment plan in collaboration with other members of the treatment team.
• Reports and updates pertinent patient information to physician and treatment team in a timely manner.
• Identifies milieu deficits and assists in implementing appropriate measures to meet needs.
• Tracks referrals of patients requesting services.
• Ongoing coordination of care with medical providers and psychiatric providers inside and outside the ChristianaCare.
• Completes clinical documentation in a concise, accurate, and timely manner with proper use of technology.
• Participates in all milieu meetings, i.e., practice huddles, team meeting, clinical supervision, community meetings etc.
• Participates in all assigned programs and attends all continuing education opportunities to meet job requirements and maintain current knowledge of the practice of psychotherapy and social work.
• Performs other related duties as required.

Behavioral Health Therapist II – Integrated Behavioral Health

• Conducts individual psychotherapy with assigned patients and group therapy sessions using evidence-based practices.
• Conducts psychosocial evaluations to provide diagnostic impressions and treatment recommendations.
• Develops coordinated treatment plan in collaboration with other members of the treatment team.
• Reports and updates pertinent patient information to physician and treatment team in a timely manner.
• Identifies milieu deficits and assists in implementing appropriate measures to meet needs.
• Tracks referrals of patients requesting services.
• Ongoing coordination of care with medical providers and psychiatric providers inside and outside the ChristianaCare.
• Completes clinical documentation in a concise, accurate, and timely manner with proper use of technology.
• Participates in all milieu meetings, i.e., practice huddles, team meeting, clinical supervision, community meetings etc.
• Participates in all assigned programs and attends all continuing education opportunities to meet job requirements and maintain current knowledge of the practice of psychotherapy and social work.

Behavioral Health Therapist II – Project Recovery

Program Manager

• Works closely with and under the supervision of the Director on operations and project coordination.
• Provides technical and administrative assistance for operations needs of the Department.
• Provides technical and administrative assistance related to special projects and meetings for Department.
• Assists with the planning, implementation and evaluation of the Department operations.
• Participates in the creation and editing of presentations and meeting materials.
• Participates in coordination of special events and meetings including scheduling, logistics, presentations, meeting minutes and other needs, as assigned.
• Supports Department with entering and review of payroll, special payment and stipend entering and tracking.
• Supports processing of department contracts and invoicing for external services.

Program Operations Coordinator

Administrative Assistant

• Assign all patients on the Hospitalist service to a provider prior to their scheduled shift via the EMR based on the established algorithm.
• Utilize the verification process to confirm that all patients are accounted for.
• Review the records for all non-cohorted patients to ensure that details related to discharge readiness were added and reach out to assigned providers to complete if missing.
• Maintain calendar/schedule for CCHP clinical leaders at all campuses, including the Medical Director and provide additional administrative support as needed.
• Track and submit invoices through Workday for your assigned provider.
• Follow up on all patient related inquiries from other practices, departments, or vendors (by mail, fax, email).
• Assists with entering and verifying provider payroll in Kronos, including tracking moonlighting shifts and admitting incentives received via email.
• Assist with scheduling and creating interview itineraries for all incoming new hires.
• Assist with the credentialing process for all new providers.
• Coordinate with the Medical-Dental Staff Office and assist in keeping certifications, credentialing, and personnel files up to date.

Administrative Assistant II

• Oversee the daily activities of the Physician Billing operation.
• Ensure accurate and compliant billing using knowledge of revenue cycle principles.
• Manage daily duties related to pre-bill editing, claims management, AR follow-up, denial management, employee education, training, and compliance controls.
• Review detailed monthly dashboard reports for each entity, including AR balances, denial trends and key performance indicators.
• Collaborate with other billing managers, CCHS department managers, executive leadership, and outside agencies regarding identification of issues and resolution.
• Monitor caregiver productivity and performance, providing feedback and taking appropriate action when necessary.
• File appeals as needed with third party payers and other external agencies.
• Recognize and resolve issues pertaining to contracts and improper billing procedures.
• Build and maintain relationships with payer provider representatives to ensure proper claim processing.
• Maintain comprehensive knowledge of regulatory requirements related to third party billing rules.
• Respond to inquiries regarding CMS policies, third party payer guidelines, and billing department protocols.

Revenue Cycle Manager – Physician Billing

Business Operations

• Lead end‑to‑end business process improvement efforts tied to priority initiatives, including current‑state assessment, root‑cause analysis, future‑state design, and implementation support.
• Apply structured improvement methodologies (e.g., Lean, Six Sigma, operations analysis) to optimize workflows, reduce waste, and improve operational performance and patient experience.
• Partner with initiative sponsors, project managers, and operational leaders to identify, prioritize, and address process constraints impacting outcomes.
• Facilitate targeted working sessions with cross‑functional teams to define problems, test solutions, and implement improvements.
• Translate strategic objectives and initiative goals into clear, actionable process changes that can be operationalized and sustained.
• Develop process maps, analyses, performance metrics, and recommendations to support decision‑making.
• Monitor post‑implementation performance and support course‑correction to ensure improvements are sustained.
• Support multiple initiatives concurrently while maintaining focus on high‑value, high‑impact process opportunities.
• Prepare and deliver concise written and verbal updates to initiative leaders and stakeholders regarding findings, recommendations, and progress, inclusive of executive level presentations to senior leaders.
• Maintain alignment with enterprise priorities and integrate work with related initiatives as appropriate.