Lead Business Process Improvement Specialist
ChristianaCare
full-time
Posted on:
Location Type: Hybrid
Location: Wilmington • United States
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Salary
💰 $100,152 - $160,243 per year
Job Level
About the role
- Lead end‑to‑end business process improvement efforts tied to priority initiatives, including current‑state assessment, root‑cause analysis, future‑state design, and implementation support.
- Apply structured improvement methodologies (e.g., Lean, Six Sigma, operations analysis) to optimize workflows, reduce waste, and improve operational performance and patient experience.
- Partner with initiative sponsors, project managers, and operational leaders to identify, prioritize, and address process constraints impacting outcomes.
- Facilitate targeted working sessions with cross‑functional teams to define problems, test solutions, and implement improvements.
- Translate strategic objectives and initiative goals into clear, actionable process changes that can be operationalized and sustained.
- Develop process maps, analyses, performance metrics, and recommendations to support decision‑making.
- Monitor post‑implementation performance and support course‑correction to ensure improvements are sustained.
- Support multiple initiatives concurrently while maintaining focus on high‑value, high‑impact process opportunities.
- Prepare and deliver concise written and verbal updates to initiative leaders and stakeholders regarding findings, recommendations, and progress, inclusive of executive level presentations to senior leaders.
- Maintain alignment with enterprise priorities and integrate work with related initiatives as appropriate.
Requirements
- Minimum of 8–10 years of experience in business process improvement, operational excellence, industrial engineering, or performance improvement, preferably in healthcare or a complex service environment.
- Bachelor’s degree in healthcare, business, engineering, operations, or a related field required.
- Master’s degree preferred.
- An equivalent combination of education and experience may be considered.
Benefits
- Full Medical, Dental, Vision, Life Insurance, etc.
- Two retirement planning offerings, including 403(b) with company contributions
- Generous paid time off with annual roll-over and opportunities to cash out
- 12-week paid parental leave
- Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process improvementroot-cause analysisfuture-state designLeanSix Sigmaoperations analysisprocess mappingperformance metricsdata analysiscourse-correction
Soft Skills
leadershipcommunicationcollaborationproblem-solvingstrategic thinkingfacilitationprioritizationdecision-makingpresentation skillsadaptability