Charger Logistics Inc.

Insurance

• **Responsibilities:**
• **Claims Management & Administration**
• - Manage all liability, cargo, property damage, and personal injury claims arising from trucking and logistics operations.
• - Conduct thorough investigations of incidents including evidence gathering, witness interviews, and review of driver logs, vehicle maintenance records, and dispatch documentation.
• - Maintain detailed claims files with complete documentation throughout the lifecycle of each claim from first notice of loss through final resolution.
• - Determine liability, assess damages, and make coverage decisions in accordance with policy terms and applicable regulations.
• - Provide regular reporting to senior management and insurance carriers on claims status, trends, and financial exposure.
• **Subrogation & Recovery**
• - Identify and pursue all viable subrogation opportunities to recover costs from responsible third parties.
• - Evaluate each claim for subrogation potential including equipment failure, third-party negligence, warehouse damage, and shipper liability.
• - Coordinate with legal counsel, insurance carriers, and third-party administrators on subrogation cases.
• - Negotiate settlements and manage the subrogation process through litigation when necessary.
• - Maintain detailed subrogation tracking systems and provide regular reporting on recovery efforts and success rates.
• **Vendor & Relationship Management**
• - Develop and maintain relationships with insurance carriers, third-party administrators, legal counsel, and independent adjusters.
• - Negotiate and manage contracts with claims vendors and ensure service level agreements are met.
• - Coordinate with repair facilities, medical providers, and other service vendors.
• - Collaborate with risk management, safety, operations, and compliance departments.
• **Process Improvement & Compliance**
• - Develop and implement claims handling policies, procedures, and best practices aligned with industry standards.
• - Ensure compliance with all federal and state regulations including FMCSA requirements, DOT regulations, and relevant insurance laws.
• - Establish and monitor key performance indicators for claims metrics.
• - Identify trends in claims data and recommend loss prevention strategies.
• - Train operations staff, drivers, and management on proper claims reporting procedures and accident response protocols.
• **Financial Management**
• - Maintain accurate claims reserves and adjust as cases develop.
• - Monitor claims costs and pursue cost containment strategies.
• - Manage claims budget and track expenses against forecasts.
• - Analyze loss trends to support insurance renewal negotiations and risk management decisions.

Claims Adjuster

Manager

• Manage all liability, cargo, property damage, and personal injury claims arising from trucking and logistics operations.
• Conduct thorough investigations of incidents including evidence gathering, witness interviews, and review of driver logs, vehicle maintenance records, and dispatch documentation.
• Maintain detailed claims files with complete documentation throughout the lifecycle of each claim from first notice of loss through final resolution.
• Determine liability, assess damages, and make coverage decisions in accordance with policy terms and applicable regulations.
• Provide regular reporting to senior management and insurance carriers on claims status, trends, and financial exposure.
• Identify and pursue all viable subrogation opportunities to recover costs from responsible third parties.
• Evaluate each claim for subrogation potential including equipment failure, third-party negligence, warehouse damage, and shipper liability.
• Coordinate with legal counsel, insurance carriers, and third-party administrators on subrogation cases.
• Negotiate settlements and manage the subrogation process through litigation when necessary.
• Maintain detailed subrogation tracking systems and provide regular reporting on recovery efforts and success rates.
• Develop and maintain relationships with insurance carriers, third-party administrators, legal counsel, and independent adjusters.
• Negotiate and manage contracts with claims vendors and ensure service level agreements are met.
• Coordinate with repair facilities, medical providers, and other service vendors.
• Collaborate with risk management, safety, operations, and compliance departments.
• Develop and implement claims handling policies, procedures, and best practices aligned with industry standards.
• Ensure compliance with all federal and state regulations including FMCSA requirements, DOT regulations, and relevant insurance laws.
• Establish and monitor key performance indicators for claims metrics.
• Identify trends in claims data and recommend loss prevention strategies.
• Train operations staff, drivers, and management on proper claims reporting procedures and accident response protocols.
• Maintain accurate claims reserves and adjust as cases develop.
• Monitor claims costs and pursue cost containment strategies.
• Manage claims budget and track expenses against forecasts.
• Analyze loss trends to support insurance renewal negotiations and risk management decisions.

Subrogation Claims Manager

Analyst

• Create and implement quality control procedures for logistics operations, including shipping, receiving, and inventory management
• Perform regular quality audits of logistics operations and vendor facilities to ensure adherence to quality standards and identify improvements
• Use AWS tools to analyze KPIs (defect rates, delivery accuracy, customer satisfaction) and generate actionable insights
• Oversee development and execution of corrective action plans for quality issues, ensuring timely resolution and documentation
• Design and deliver training sessions for staff on quality control processes, AWS tools, and regulatory compliance
• Analyze and resolve customer complaints related to quality, track trends, and work cross-functionally to implement improvements
• Collaborate with operations, supply chain, and logistics teams to ensure quality objectives are met and participate in alignment meetings

Quality Analyst

Recruitment

• Manage recruitment, selection, and retention activities
• Coordinate end-to-end recruitment: screening, interviewing, reference checks
• Prepare and send job offer packages
• Develop and implement HR programs and recruitment services
• Provide communication and training to management and staff on recruitment and retention
• Advise management on recruitment, selection, and staffing planning
• Develop and maintain recruitment and selection policies and procedures
• Participate in HR projects, career/job fairs, and recruitment initiatives
• Maintain and update job descriptions and conduct exit interviews
• Adhere to health and safety policies and support HR-related legislation compliance

Talent Acquisition Specialist

• Lead recruitment, selection, and retention activities
• Organize and actively participate in the recruitment and selection process, including defining selection criteria, creating questions and tests, reviewing applications, interviewing candidates with hiring managers, verifying references
• Extend job offers and prepare offer packages for selected candidates
• Propose and execute human resources programs and services focusing on recruitment and retention
• Provide communication and training to both management and staff concerning recruitment, selection, and retention initiatives
• Offer guidance and counsel to both management and staff regarding recruitment and selection matters
• Assist the management team in workforce planning and related staffing requirements
• Establish and uphold policies and procedures for recruitment and selection in compliance with employment laws
• Engage in and support Human Resources projects
• Provide guidance and recommendations to managers on best practices, human rights laws, and other related regulations in recruitment and selection
• Participate in Career and Job Fairs as well as recruitment initiatives
• Regularly review, maintain, and update job descriptions
• Conduct exit interviews and report trends to management
• Follow health and safety policies and practices established by Charger Logistics

Bilingual Recruiter

Support Engineer

• Analyze and validate drivers’ administrative records (attendance, documentation, payroll inputs)
• Provide support to drivers in relation to amenities (showers, rest areas, room assignments, etc.)
• Coordinate with HR, Payroll, and Operations teams to ensure drivers receive timely assistance
• Prepare reports on driver-related metrics and administrative compliance
• Address drivers’ concerns and act as a communication bridge with internal departments
• Identify areas of improvement in administrative processes for better driver experience
• Work in a dynamic environment and closely collaborate with all departments
• Work shift: Monday to Saturday 3:00 p.m to 11:00 p.m

Driver Support Analyst

Human Resources

• Administrative Activities.
• Making job offers and preparing and sending out the offer package.
• Assist with the printing and organization of HR-related documentation and employee files, ensuring confidentiality and accuracy.
• Develop, recommend and implement human resources processes in the area of recruitment and retention.
• Provide day-to-day administrative support to the HR team, including managing employee documentation, preparing reports, and maintaining HR-related records.

HR Intern

Administrative Assistant

• TS Trucking es una empresa de transporte con presencia en todo México; puesto en Querétaro.
• Horario: Lunes a Sábado 3:00 p.m a 11:00 p.m.
• Analizar y validar registros administrativos de los choferes (asistencia, documentación, incidencias de nómina).
• Brindar apoyo a conductores en relación con amenidades (regaderas, áreas de descanso, asignación de cuartos, etc.).
• Coordinar con los equipos de RH, Nómina y Operaciones para garantizar una atención oportuna a los choferes.
• Elaborar reportes sobre métricas de conductores y cumplimiento administrativo.
• Atender inquietudes de los choferes y actuar como enlace con las áreas internas.
• Identificar áreas de mejora en los procesos administrativos para optimizar la experiencia del conductor.

Auxiliar Administrativo – Operador de Quinta Rueda

Administration

• Prepare and prioritize work orders and schedule service appointments accordingly.
• Handle and respond to inbound calls for both internal and external repairs/ service.
• Assign service work orders to the mechanics and shop team.
• Review expense reports from mechanics and forward them to the Maintenance department for approval.
• Review all open service work orders in the system and ensure all the costs have been accounted for.
• Ensure accurate and real-time statuses on all work being performed in the shop.
• Maintain receipts, records, and withdrawals of the stockroom.
• Inspect deliveries for incoming and outgoing items for accuracy, damage or discrepancies and report any issues to supervisor.
• Work with a positive and professional attitude and communicate effectively and efficiently with customers.
• Manage and track truck and trailer parts inventory and order parts as necessary.
• Load and unload materials from pallets, skids, trailers, and platforms, both manually and using a Forklift.
• Examine and inspect immediately.

Shop Administrator

Account Manager

• Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met.
• Manage customer expectations and provide exceptional customer service.
• Work with Implementation team on successful opportunities to ensure accuracy in our pricing program.
• Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
• Participate in rate calculations, report preparation and customer presentations for all large-spend bids.
• Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
• Identify, manage and build new business relationships in the target market.
• Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
• Maintain a database of clients, prospects, partners and vendors.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Consult with clients to resolve problems and to provide ongoing support.
• Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.

Key Account Manager, Logistics

• Provide support to ongoing and new HR and Talent projects/initiatives
• Support recruitment development and administer base and variable compensation programs across locations
• Support departmental representatives with HR and Talent questions
• Coordinate applicants and prepare next steps in hiring process
• Introduce new staff into their work environment and ensure smooth onboarding
• Assist in employee evaluation and processing of employee issues
• Maintain healthy communication systems for employees
• Act as first point of contact for general employee inquiries
• Prepare draft offer letters, initiate background and reference checks, administer leaves of absence
• Process new hire details into HRIS and payroll, submit offboarding requests, and update HR information
• Coordinate with hiring managers to ensure positive employee experience

Junior HR Administrative Assistant

• Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner
• Track and Trace large volume of customer orders
• Entering, updating and processing customer orders on various interfaces
• Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
• Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution
• Ensure and confirm pickup and delivery appointment for drivers
• Communicate specific freight requirements and procedures to drivers and ensure customers are well informed
• Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
• Maintain co-operative working relationships among team and internal staff

Key Account Manager

• Analizar y validar registros administrativos de los choferes (asistencia, documentación, incidencias de nómina)
• Brindar apoyo a conductores en relación con amenidades (regaderas, áreas de descanso, asignación de cuartos, etc.)
• Coordinar con los equipos de RH, Nómina y Operaciones para garantizar una atención oportuna a los choferes
• Elaborar reportes sobre métricas de conductores y cumplimiento administrativo
• Atender inquietudes de los choferes y actuar como enlace con las áreas internas
• Identificar áreas de mejora en los procesos administrativos para optimizar la experiencia del conductor
• Horario: Lunes a Sábado 8:00 a.m a 5:00 p.m

Auxiliar Administrativo – Operadores Quinta Rueda

Security Engineer

• Atender y gestionar de manera integral siniestros viales que involucren unidades de transporte pesado
• Acudir al lugar del siniestro para evaluar la situación, recabar información y asegurar el correcto manejo inicial del incidente
• Mantener comunicación constante y profesional con autoridades viales, cuerpos de emergencia y representantes legales
• Documentar de manera precisa los hechos y levantar reportes detallados de cada incidente
• Coordinar el traslado de las unidades siniestradas, asegurando el cumplimiento de los protocolos de seguridad
• Dar seguimiento administrativo a los siniestros: control de bitácoras, reportes internos, documentación oficial y coordinación con aseguradoras
• Proponer acciones correctivas y preventivas basadas en el análisis de los incidentes, en colaboración con el área de seguridad vial
• Capacitar y sensibilizar a los operadores en buenas prácticas de manejo, prevención de accidentes y cumplimiento normativo
• Asegurar el cumplimiento de normas de seguridad vial nacionales e internacionales aplicables al transporte terrestre
• Generar reportes periódicos con indicadores de siniestralidad y análisis de causa raíz