Customer Success Manager – Logistics

Charger Logistics Inc.

Customer Success Manager responsible for logistics solutions and customer relationship management. Collaborating with internal teams to ensure customer satisfaction and operational efficiency.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met.
Manage customer expectations and provide exceptional customer service
Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
Participate in rate calculations, report preparation and customer presentations for all large-spend bids
Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
Identify, manage and build new business relationship in the target market.
Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
Maintain a database of clients, prospects, partners and vendors.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
Consult with clients to resolve problems and to provide ongoing support.
Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.

Requirements

What you’ll need

1-2 years of account management experience in transportation and logistics field would be an asset.
Recent college or university degree in Sales & Marketing or Business-related field is required.
3+ years of sales and account management experience in transportation and logistics field is preferred.
Exceptional customer service skills, embraces the concept of both the internal and external customer.
Excellent communication, analytical and organizational skills.
Ability to function independently with little or no supervision as well as function in a team environment.

Benefits

Comp & perks

Competitive Salary
Healthcare Benefit Package
Career Growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalesrate calculationsreport preparationsales budgetsadministrative dutiesdata management

Soft Skills

customer servicecommunicationanalytical skillsorganizational skillsrelationship buildingproblem solvingindependenceteam collaboration

Certifications

degree in Sales & Marketingdegree in Business-related field