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Customer Success Manager – Logistics
Charger Logistics Inc.Customer Success Manager enhancing logistics solutions for clients at Charger Logistics Inc. Serving as primary contact, collaborating with internal teams for exceptional service.
About the role
Key responsibilities & impact- Develop and maintain strong, trusting relationships with customers to understand their logistics requirements.
- Coordinate with internal teams, including sales, operations, and implementation, to deliver comprehensive and effective logistics solutions.
- Manage customer expectations and proactively address any issues or concerns to ensure high levels of satisfaction.
- Participate in the preparation and review of proposals, pricing, and rate analyses to support customer bids and ensure profitability.
- Monitor market trends and competitor activities to identify opportunities for improvement and business growth.
- Maintain accurate records of customer interactions, sales activities, and project progress.
- Support the sales team in identifying new business opportunities and expanding existing accounts.
Requirements
What you’ll need- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
- Minimum of 3 years experience in customer success, account management, or sales within the logistics or transportation industry.
- Strong communication and interpersonal skills with a customer-focused approach.
- Proven ability to manage multiple projects and priorities effectively.
- Excellent problem-solving and analytical abilities.
- Proficient in CRM software and Microsoft Office Suite.
- Ability to work independently as well as collaboratively within a team environment.
- Detail-oriented with strong organizational skills.
Benefits
Comp & perks- Competitive Salary
- Healthcare Benefit Package
- Career Growth
- 401k
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementsaleslogisticssupply chain managementproblem-solvinganalytical abilitiesproject management
Soft Skills
communication skillsinterpersonal skillscustomer-focused approachorganizational skillsdetail-orientedability to manage multiple projectsability to work independentlycollaborative skills
Certifications
Bachelor's degree