Channel Factory

Operations

• Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube and emerging growth channels.
• Channel Factory embodies a strong start-up culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.
• The Assistant media buyer will be eager to learn professionally, seeking to learn and grow and become the expert in the video marketing offerings and capabilities of YouTube and off-YouTube platforms. Through meticulous attention to detail, he/she/they can manage multiple complex projects with ease – whether they call for organizational skills, statistical analysis, or business acumen – and is always ready and excited to hit the ground running.
• Channel Factory is looking for an assistant to support the Client Operations team by optimizing workflow, integrating technology, and improving processes. The role entails being detail-oriented, comfortable with automation tools, and able to coordinate between teams to enhance efficiency.
• Main Responsibilities: Process Support: Help streamline workflows and implement automation tools (e.g., SFDC updates, ViewIQ AI, MCI database). Team Coordination: Facilitate communication between the Client Solutions and Product teams to ensure smooth collaboration. Project Assistance: Support longer-term initiatives that enhance operational efficiency and client satisfaction (CBT, TTT, QA, benchmarks, & more). Process Monitoring: Track key metrics to identify inefficiencies and report findings to leadership. Technology Assistance: Help evaluate and integrate new tools to improve productivity. Workflow Coordination: Support process improvements by identifying inefficiencies. Assist in implementing automation tools to optimize operations. Document and maintain standard operating procedures (SOPs). Team Collaboration & Support: Help organize meetings and gather team feedback. Provide basic training and support for new tools. Act as a liaison to ensure clear communication between teams. Client Solutions Support: Assist in resolving client issues by coordinating with internal teams. Further implement strategies that improve client service efficiency. Technology & Process Integration: Stay informed about new technologies that can improve team operations. Assist in onboarding new tools into existing workflows.

Client Operations Assistant