Channel Factory

Human Resources

• Manage the full employee lifecycle (onboarding to offboarding)
• Ensure compliance with local employment law, internal policies, and controls
• Maintain accurate and compliant HR documentation
• Partner with Payroll to ensure correct salary, tax, and benefits administration
• Identify risks and drive practical process improvements
• Advise managers on performance, absence, disciplinaries, and terminations
• Independently handle employee relations cases end-to-end
• Support headcount planning and structural changes aligned with business needs
• Support performance review and salary review cycles
• Coach managers on feedback and improvement plans
• Coordinate local benefits administration
• Take full responsibility for assigned markets
• Deliver deadlines and compliance obligations reliably
• Provide pragmatic HR guidance aligned with business priorities
• Operate with humility and a no-prestige mindset, stepping in where needed
• Share knowledge and experience to strengthen the wider HR team

HR Business Partner

SDET

• **Responsibilities**
• - Design, develop, and maintain automated testing frameworks for backend services, APIs, and UI workflows.
• - Use or create AI-powered tools to improve the QA lifecycle (e.g., automated test generation, log-anomaly detection, AI-assisted debugging, intelligent regression selection).
• - Participate in planning discussions and contribute QA and automation insights early in the development process.
• - Execute manual and automated regression testing for scheduled release cycles.
• - Ensure test coverage, reliability, and performance across multiple systems and environments.
• - Review product features to identify edge cases, automation opportunities, and risks.
• - Collaborate with engineering teams (local and offshore) to define quality standards and maintain test execution pipelines.
• - Troubleshoot issues, analyze root causes, and support engineering teams in resolving defects efficiently.

QA Automation Engineer

Sales

• Own and grow a portfolio of key agency and direct client relationships. Experience with WPP and Omnicom is preferred.
• Drive new business opportunities and manage complex sales cycles end-to-end.
• Develop strategic account plans to deliver sustained revenue growth.
• Lead negotiations and close high-value, multi-market deals.
• Collaborate with internal teams to ensure seamless campaign delivery.
• Represent Channel Factory with senior stakeholders and at industry events.

Senior Sales Manager

Marketing

• Develop, manage, and optimize performance campaigns across multiple digital channels, ensuring alignment with business objectives.
• Own budget responsibility for accounts, including margin management, forecasting, and optimization to maximize efficiency and ROI.
• Leverage data insights to drive strategic decision-making, ensuring campaigns deliver on KPIs.
• Implement and optimize cross-platform campaigns with a deep understanding of platform algorithms and auction dynamics.
• Utilize contextual and audience segmentation, creative testing, and automation strategies to improve campaign performance.
• Collaborate with internal stakeholders to drive campaign success.
• Stay ahead of industry trends, platform updates, and emerging technologies to maintain a competitive edge.
• Provide in-depth performance reporting, including actionable insights and recommendations for scaling initiatives.
• Attend and represent the team at regular external and internal client meetings.
• Mentoring junior members of the team to increase quality and performance.

Senior Media Buyer

Solutions Engineer

• Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.
• Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
• Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.
• Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.
• Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.
• Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service.
• Proactively manage timelines, deliverables, and expectations—keeping clients and internal teams aligned throughout campaigns.
• Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps.
• Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction.
• Collaborate with internal teams to deliver clear insights and recommendations that support client objectives.
• Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.
• Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness.
• Analyse campaign data to identify performance gaps and areas for optimisation.
• Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes.
• Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.

Client Solutions Manager, French Speaking

• Lead the onboarding process for new social media clients, educating them on our processes and strategies.
• Develop tailored campaigns that set the foundation for long-term success, ensuring a seamless handoff to the Client Solutions Manager once campaigns are stabilized.
• Collaborate with platform representatives (e.g., Meta, TikTok, LinkedIn) to secure resources and expertise for client campaigns.
• Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs).
• Monitor campaign pacing and performance metrics, proactively addressing any issues.
• Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement.
• Manage a portfolio of clients, focusing on retention, satisfaction, and upsell opportunities.
• Build strong client relationships and proactively address their evolving needs.
• Collaborate with the Client Solutions Management team to ensure alignment and growth.
• Support the Senior Client Solutions Managers with daily tasks and initiatives.
• Lead internal training sessions on social media platforms, workflows, and best practices.
• Identify and implement improvements in social media workflows to drive efficiency.
• Stay updated on the latest trends, ad formats, and advancements in social media platforms.
• Share updates and best practices with internal teams to enhance knowledge and expertise.
• Maintain a strong understanding of third-party tools and their integration with social media campaigns.
• All other duties as assigned.

Social Solutions Manager – East Coast

Social Media Manager

• Campaign Setup and Management: Assist in the setup, execution, and day-to-day management of paid social media campaigns on platforms like Meta (Facebook/Instagram) and TikTok. Ensure all campaigns are implemented according to client briefs and aligned with performance goals.
• Programmatic Media Buying: Execute media buys across social platforms programmatically, optimizing delivery to achieve KPIs such as CTR, CPA, and ROAS. Ensure efficient and effective spend allocation across multiple social channels.
• Performance Monitoring and Optimization: Monitor campaigns daily and optimize in real-time by adjusting bids, budgets, and targeting to improve overall performance. Support the Senior Social Media Buyer in identifying opportunities for optimization and testing.
• Budget Management: Track and manage campaign budgets, ensuring optimal allocation across platforms and that campaigns are pacing toward target KPIs and objectives.
• Data Analysis and Reporting: Assist in compiling campaign performance data and insights into reports for the Senior Social Media Buyer and account management team. Contribute to the creation of clear and actionable performance summaries for client presentations.
• Collaboration with Senior Buyer and Teams: Work closely with the Senior Social Media Buyer to ensure that all campaigns are on track and optimized for success. Collaborate with cross-functional teams to ensure seamless execution and performance of campaigns.
• Account Management: Serve as a liaison between internal teams and clients, ensuring effective communication on campaign performance, optimization strategies, and any updates. Provide clients with regular performance reports and address any questions or concerns in a timely manner.
• Margin Optimization: Support margin optimization strategies by closely tracking financial performance and adjusting campaigns accordingly to meet profitability goals.
• All other tasks assigned.

Social Media Buyer – Media Solutions

Senior Media Buyer, French Speaking

Client Solutions Manager

QA Engineer

• Develop and implement QA strategies, policies, and procedures to ensure high-quality product delivery.
• Lead, mentor, train, and grow a team of QA engineers, fostering a culture of quality and continuous improvement.
• Collaborate with Product and Engineering teams to define and document QA requirements and plans for new features and releases.
• Oversee both manual and automated testing processes to ensure comprehensive coverage and timely detection of defects.
• Establish and monitor quality metrics to track progress, identify areas for improvement, and report on the overall quality status of the product.
• Continuously evaluate and enhance QA processes, tools, and methodologies to improve efficiency, effectiveness, and product quality.
• Act as the main point of contact for quality-related issues, providing regular updates to stakeholders on QA activities, risks, and mitigation strategies.
• Work closely with product managers, developers, and other stakeholders to understand product requirements and ensure alignment with QA objectives.
• Ensure compliance with industry standards and best practices, keeping up-to-date with the latest trends and technologies in quality assurance.
• All other duties as assigned.

Director of QA - Product

• Take ownership of a dedicated client portfolio, focusing on retention, growth, and satisfaction
• Regularly engage with clients to review social media campaign performance, identify upsell and cross-sell opportunities, and discuss service expansions.
• Collaborate with the broader Client Solutions Management team to develop and implement growth strategies for clients, driving renewals and incremental revenue.
• Lead the planning, launch, and ongoing management of social media campaigns, aligning with client KPIs and strategic objectives.
• Monitor daily campaign pacing, adjust as necessary, and collaborate with clients and internal teams to proactively address any challenges.
• Generate comprehensive post-campaign reports, providing actionable insights, performance metrics, and recommendations for future improvements.
• Act as a day-to-day expert for clients, offering insights on social media trends, ad formats, and best practices to optimize their social media investments.
• Support clients with strategic planning to maximize the impact of their social media presence, tailoring approaches based on each client's goals.
• Continuously develop and refine expertise in social media platforms, educating clients on new opportunities and advancements relevant to their strategies.
• Respond swiftly to client inquiries and requests, leveraging in-depth knowledge of internal systems and processes to provide effective solutions.
• Support Senior Client Solutions Managers with additional tasks as needed, contributing to the overall success of the Client Solutions Management team.
• Partner with the Social Solutions Manager to transition newly onboarded clients to a steady-state model, ensuring a seamless handoff and ongoing support.
• Participate in and support the Social Solutions Manager’s initiatives to educate and train the Client Solutions Management team on social media platforms and new ad formats.
• Attend regular knowledge-sharing sessions to stay updated on the latest social media trends, ad formats, and best practices, applying these learnings to benefit your clients.
• Contribute insights and learnings from client campaigns to help improve internal processes and develop best practices.

Client Solutions Manager – Social

• Onboarden en ontwikkelen van nieuwe Social Media klanten
• Leid de onboarding van nieuwe socialmediaklanten en zorg ervoor dat ze grondig worden geïnformeerd over onze processen en strategieën.
• Ontwikkel socialmediacampagnes op maat voor nieuwe klanten en begeleid hen door de beginfase om een ​​sterke basis voor succes te creëren.
• Na een succesvolle lancering en stabilisatie van de eerste campagnes, zorg je voor een soepele overdracht aan de lokale Client Solutions Manager voor doorlopend beheer en ondersteuning.
• Coördineer met socialmediavertegenwoordigers van verschillende platforms om de benodigde ondersteuning en middelen te verkrijgen.
• Neem eigenaarschap over een dedicated client portfolio, gericht op retentie, groei en klanttevredenheid.
• Regelmatig betrokken bij klanten om de prestaties van social media campagnes te beoordelen, verbeterpunten te identificeren en mogelijkheden voor upselling en cross-selling te bespreken.
• Werk samen met het bredere Client Solutions Management team om groeistrategieën voor klanten te ontwikkelen en uit te voeren, om renewals en incrementiële omzet te stimuleren.
• Plan social mediacampagnes en zorg ervoor dat ze voldoen aan de doelstellingen van de klant en aan de belangrijkste prestatie-indicatoren (KPI's).
• Manage de livegang via interne communicatie naar het buying team.
• Monitor de campagne pacing en de KPI-prestaties en voer voortdurend gesprekken met relevante interne teams en klanten om eventuele problemen proactief aan te pakken.
• Werk samen met het Client Solutions Management-team om uw klantenbestand uit te breiden door u te richten op retentie, groei, verlengingen en klanttevredenheid.
• Behoud en breid uw eigen klantenbestand uit, zorg voor een proactieve benadering van klantbehoeften en blijf potentiële uitdagingen voor.
• Ondersteun de initiatieven van de Social Solutions Manager om het Client Solutions Management-team te trainen en op te leiden op het gebied van socialmediaplatforms en nieuwe advertentieformaten.

Social Client Solutions Manager

Senior Media Buyer, German Speaking

• Beheer de volledige campagne lifecycle. Waarborg tijdige uitvoering, planning en levering conform klant-KPI's.
• Ontwikkel en implementeer campagne strategieën die aansluiten bij de klantdoelstellingen, met focus op retentie en succes op lange termijn.
• Werk samen met interne teams om proactief uitdagingen op te lossen en campagnestrategieën indien nodig aan te passen.
• Voer regelmatig analyses en rapportages uit, en biedt bruikbare inzichten om campagneresultaten te verbeteren.
• Dien als een belangrijk dagelijks contactpersoon voor klanten en bouw sterke relaties op door consistente service van hoge kwaliteit.
• Identificeer klantbehoeften en biedt relevante, data gestuurde oplossingen om de campagne resultaten en klanttevredenheid te verbeteren.
• Genereer rapporten en dashboards om belangrijke trends en campagne resultaat inzichtelijk te maken.
• Ondersteun Senior CSM's proactief bij het verfijnen van klant strategieën, waarbij data wordt gebruikt om retentie en verbeterde resultaten te stimuleren.