Channel Factory

Solutions Engineer

• Take ownership of a dedicated client portfolio, focusing on retention, growth, and satisfaction
• Regularly engage with clients to review social media campaign performance, identify upsell and cross-sell opportunities, and discuss service expansions.
• Collaborate with the broader Client Solutions Management team to develop and implement growth strategies for clients, driving renewals and incremental revenue.
• Lead the planning, launch, and ongoing management of social media campaigns, aligning with client KPIs and strategic objectives.
• Monitor daily campaign pacing, adjust as necessary, and collaborate with clients and internal teams to proactively address any challenges.
• Generate comprehensive post-campaign reports, providing actionable insights, performance metrics, and recommendations for future improvements.
• Act as a day-to-day expert for clients, offering insights on social media trends, ad formats, and best practices to optimize their social media investments.
• Support clients with strategic planning to maximize the impact of their social media presence, tailoring approaches based on each client's goals.
• Continuously develop and refine expertise in social media platforms, educating clients on new opportunities and advancements relevant to their strategies.
• Respond swiftly to client inquiries and requests, leveraging in-depth knowledge of internal systems and processes to provide effective solutions.
• Support Senior Client Solutions Managers with additional tasks as needed, contributing to the overall success of the Client Solutions Management team.
• Partner with the Social Solutions Manager to transition newly onboarded clients to a steady-state model, ensuring a seamless handoff and ongoing support.
• Participate in and support the Social Solutions Manager’s initiatives to educate and train the Client Solutions Management team on social media platforms and new ad formats.
• Attend regular knowledge-sharing sessions to stay updated on the latest social media trends, ad formats, and best practices, applying these learnings to benefit your clients.
• Contribute insights and learnings from client campaigns to help improve internal processes and develop best practices.

Client Solutions Manager – Social

• Onboarden en ontwikkelen van nieuwe Social Media klanten
• Leid de onboarding van nieuwe socialmediaklanten en zorg ervoor dat ze grondig worden geïnformeerd over onze processen en strategieën.
• Ontwikkel socialmediacampagnes op maat voor nieuwe klanten en begeleid hen door de beginfase om een ​​sterke basis voor succes te creëren.
• Na een succesvolle lancering en stabilisatie van de eerste campagnes, zorg je voor een soepele overdracht aan de lokale Client Solutions Manager voor doorlopend beheer en ondersteuning.
• Coördineer met socialmediavertegenwoordigers van verschillende platforms om de benodigde ondersteuning en middelen te verkrijgen.
• Neem eigenaarschap over een dedicated client portfolio, gericht op retentie, groei en klanttevredenheid.
• Regelmatig betrokken bij klanten om de prestaties van social media campagnes te beoordelen, verbeterpunten te identificeren en mogelijkheden voor upselling en cross-selling te bespreken.
• Werk samen met het bredere Client Solutions Management team om groeistrategieën voor klanten te ontwikkelen en uit te voeren, om renewals en incrementiële omzet te stimuleren.
• Plan social mediacampagnes en zorg ervoor dat ze voldoen aan de doelstellingen van de klant en aan de belangrijkste prestatie-indicatoren (KPI's).
• Manage de livegang via interne communicatie naar het buying team.
• Monitor de campagne pacing en de KPI-prestaties en voer voortdurend gesprekken met relevante interne teams en klanten om eventuele problemen proactief aan te pakken.
• Werk samen met het Client Solutions Management-team om uw klantenbestand uit te breiden door u te richten op retentie, groei, verlengingen en klanttevredenheid.
• Behoud en breid uw eigen klantenbestand uit, zorg voor een proactieve benadering van klantbehoeften en blijf potentiële uitdagingen voor.
• Ondersteun de initiatieven van de Social Solutions Manager om het Client Solutions Management-team te trainen en op te leiden op het gebied van socialmediaplatforms en nieuwe advertentieformaten.

Social Client Solutions Manager

Marketing

• Develop, manage, and optimize performance campaigns across multiple digital channels, ensuring alignment with business objectives.
• Own budget responsibility for accounts, including margin management, forecasting, and optimization to maximize efficiency and ROI.
• Leverage data insights to drive strategic decision-making, ensuring campaigns deliver on KPIs.
• Implement and optimize cross-platform campaigns with a deep understanding of platform algorithms and auction dynamics.
• Utilize contextual and audience segmentation, creative testing, and automation strategies to improve campaign performance.
• Collaborate with internal stakeholders to drive campaign success.
• Stay ahead of industry trends, platform updates, and emerging technologies to maintain a competitive edge.
• Provide in-depth performance reporting, including actionable insights and recommendations for scaling initiatives.
• Attend and represent the team at regular external and internal client meetings.
• Mentoring junior members of the team to increase quality and performance.

Senior Media Buyer, German Speaking

• Beheer de volledige campagne lifecycle. Waarborg tijdige uitvoering, planning en levering conform klant-KPI's.
• Ontwikkel en implementeer campagne strategieën die aansluiten bij de klantdoelstellingen, met focus op retentie en succes op lange termijn.
• Werk samen met interne teams om proactief uitdagingen op te lossen en campagnestrategieën indien nodig aan te passen.
• Voer regelmatig analyses en rapportages uit, en biedt bruikbare inzichten om campagneresultaten te verbeteren.
• Dien als een belangrijk dagelijks contactpersoon voor klanten en bouw sterke relaties op door consistente service van hoge kwaliteit.
• Identificeer klantbehoeften en biedt relevante, data gestuurde oplossingen om de campagne resultaten en klanttevredenheid te verbeteren.
• Genereer rapporten en dashboards om belangrijke trends en campagne resultaat inzichtelijk te maken.
• Ondersteun Senior CSM's proactief bij het verfijnen van klant strategieën, waarbij data wordt gebruikt om retentie en verbeterde resultaten te stimuleren.

Client Solutions Manager

Digital Marketing

• Become a power user of our ViewIQ technology & execute full 360-Youtube media planning and buying understanding and functionality
• Serve as the main point-of-contact/consultant to clients, understanding and communicating how Channel Factory’s products will help them achieve their media goals in the YouTube space—including but not limited to advisement on YT products, targeting strategy, inventory availability, buying strategy & optimizations, and buying platform assistance (DV360, Google Ads)
• Lead Kick-off calls, setting clear expectations and measures from the start, and serving as the single-point-of-contact with Programmatic Solutions for all inquiries.
• Own and grow a book of business by focusing on client retention, growth, renewals
• Partner with Sales and independently lead client calls to assist with up-selling
• Create and maintain short and long-term Account Plans for each designated account.
• Monitor campaign pacing and performance and have on-going discussions with internal teams and clients; proactively address any issues and provide multiple solutions and optimization strategies for under-performing areas.
• Create mid-campaign and end of campaign reports, highlighting CF’s effectiveness and conducting quarterly business reviews (QBR) for key clients
• Update Salesforce for proper campaign information and revenue tracking
• Reconcile monthly billing with Finance, ensuring accuracy & timely completion
• Work closely with Product to improve and enhance our products and ViewIQ platform
• Stay up with current events and industry changes, and share suggestions to update our Inclusion List approach and methodology as needed
• Assist in special projects as needed

Account Manager – Digital Marketing

Full-stack Engineer

• Collaborate with product managers, designers, and other engineers to develop and deliver end-to-end features across the stack
• Lead technical design discussions and make architectural decisions for new features and systems
• Analyze and optimize code for quality, efficiency, and performance, and provide feedback to peers during code reviews
• Establish ownership of components, features, or systems with expert end-to-end understanding
• Manage project priorities, deadlines, and deliverables
• Collaborate effectively with distributed team members across multiple time zones, including offshore development teams
• Build relationships and foster team cohesion across geographical and cultural boundaries.
• All other tasks as required.

Senior Software Engineer – Media Buying

Data Engineer

• Collaborate with product managers and business stakeholders to understand complex business requirements to translate business needs into well-designed and maintainable solutions
• Ensure data quality and reliability by implementing robust data quality checks, monitoring, and alerting to ensure the accuracy and timeliness of all data pipelines
• Create data governance policies and develop data models and schemas optimized for analytical workloads
• Influence the direction for key infrastructure and framework choices for data pipelining and data management
• Manage complex initiatives by setting project priorities, deadlines, and deliverables
• Collaborate effectively with distributed team members across multiple time zones, including offshore development teams
• Build relationships and foster team cohesion across geographical and cultural boundaries

Senior Data Engineer – Media Buying Engineering Team

• - Lead existing relationships, educate, drive incremental growth and build client trust on Channel Factory’s products
• - Own the design of existing and incremental business RFP process with the Strategy and Marketing team’s
• - Own the entire service and product process both externally and internally
• - Monitor and analyze Key Performance Indicators (KPI’s) and service delivery metrics against client objectives and external market to develop valuable, customized and strategic recommendations
• - Lead account business reviews and goal-setting sessions
• - Work cross functionally to implement plans and achieve goals
• - Identify opportunities and pathways for campaign and overall client success

Account Executive – Digital Marketing

Account Manager

• Understanding and communicating how Channel Factory’s products will assist clients in reaching their marketing goals
• Identify and qualify opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners.
• Work on a verticalised go to market strategy and focus.
• Approach the role with a growth-oriented, learning, entrepreneurial mindset.
• Managing Brand partnerships with local sales and CSM teams from start to finish. Including overarching contracts, strategy, brief response, media plan creation, execution, reporting and invoicing
• Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction
• Regular travel to visit top tier advertisers in the EMEA region
• Creating and maintaining short and long-term Account Plans for each designated account
• Responding to all client requests with urgency by using knowledge and understanding of all internal systems
• Internal communication around partnerships, contract structures and planning
• Expanding relationships through regular client communication to build and maintain deep-level partnerships
• Actively up selling and renewing existing clients
• Working side by side with local Sales teams to expand the business, provide brief responses and help with ad-hoc client requests
• Work with sales teams to educate clients post-sales about Channel Factory’s offering for both managed and self-service products; working with external partners to provide best solutions for the client
• Using Salesforce to help with forecasting and to track/manage opportunities
• Maintaining and updating proficiencies in the video marketing space

Business Development Director – Brand Partnerships, EMEA

• Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.
• Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
• Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.
• Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.
• Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.

Product Specialist

• Triage, prioritize, and manage incoming tickets in the Product Support Portal.
• Resolve issues independently whenever possible through investigations, admin actions, configurations, or settings updates.
• Identify when to escalate — and chase responses to keep resolutions on track.
• Monitor ticket timelines and make sure SLAs and response expectations are met.
• Communicate clearly and proactively with requestors and internal teams.
• Provide training and guidance to internal users.
• Keep documentation and support materials up to date with recurring questions and solutions.
• Collaborate closely with Product, Engineering, and Business teams to continuously improve the support process.

Client Solutions Manager – Social

Social Client Solutions Manager

Senior Media Buyer, German Speaking

Client Solutions Manager

Account Manager – Digital Marketing

Senior Software Engineer – Media Buying

Senior Data Engineer – Media Buying Engineering Team

Senior Software Engineer – Media Buying

Senior Data Engineer – Media Buying Engineering Team

Account Executive – Digital Marketing

Business Development Director – Brand Partnerships, EMEA

Client Solutions Manager

Product Specialist – Junior/Mid-Level