Social Client Solutions Manager

Channel Factory

Social Client Solutions Manager managing and growing client relationships for social media offerings. Focused on client retention, growth, and satisfaction with strategic account management.

Posted 7/16/2026full-timeDüsseldorf • 🇩🇪 GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client portfolios, driving retention and growth through strategic planning and performance optimization. Proficient in social media campaign management, leveraging platform knowledge to enhance client outcomes and satisfaction.

Highest-signal resume keywords

Paid Social ExperienceMeta Advertising PlatformsClient-Facing Campaign ManagementMedia BuyingPerformance Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Campaign ManagementReportingStrategic Account SupportUpsell and Cross-Sell StrategiesPerformance Reviews

Soft Skills

Client Relationship ManagementCollaborationProblem SolvingCommunication

Tools & Technologies

Social Media PlatformsCampaign Management Tools

Industry Keywords

Digital AgenciesPerformance MarketingAd FormatsSocial Media Trends

About the role

Key responsibilities & impact

Manage a portfolio of clients, driving retention, growth, and satisfaction.
Identify upsell, cross-sell, and renewal opportunities through regular performance reviews and strategic discussions.
Partner with the Client Solutions Management team to execute client growth strategies.
Plan, launch, and manage social media campaigns aligned to client KPIs.
Monitor campaign performance and pacing, proactively optimizing where needed.
Deliver post-campaign reporting with insights and recommendations.
Serve as a trusted advisor on social media trends, ad formats, and best practices.
Support clients with strategic planning to maximize campaign impact and platform performance.
Stay current on platform developments and educate clients on new opportunities.
Respond promptly to client requests and provide solutions using strong platform and process knowledge.
Collaborate with internal teams to ensure seamless onboarding, transitions, and ongoing support.
Support Senior Client Solutions Managers and broader team initiatives as needed.
Contribute to team training and knowledge-sharing initiatives on social media platforms and ad formats.
Apply industry trends and campaign learnings to improve client outcomes and internal best practices.

Requirements

What you’ll need

2–5+ years’ experience in paid social, social campaign management, or performance social roles within media agencies, digital agencies, or performance marketing environments.
Hands-on experience with Meta advertising platforms.
Client-facing campaign management.
Media buying.
Optimisation.
Reporting.
Strategic account support.

Benefits

Comp & perks

30 days holiday
Work abroad from any of our EMEA locations (travel covered in line with company policy)
Brand new MacBook + iPhone
Company-paid phone contract
Summer & Winter company conferences across EMEA — meet and collaborate with global colleagues
Healthcare coverage
An international, fast-growing company with global career opportunities