Chain IQ Group AG

Client Services Representative

• Deliver value-add sourcing services to clients in a structured, professional and consistent manner.
• Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)
• Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement.
• Providing expertise across a range of P2P process and system issues, solutions and strategy as required.
• Ensuring functional KPIs, SLAs and other performance objectives are met.
• Responsible for maintaining an effective internal controls framework across all CIQ group.
• Collaborate with cross-functional teams to streamline procurement workflows.
• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
• Maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction.

Operational Procurement Consultant

Customer Success Manager

• The Client Engagement Manager is responsible for the planning, coordination, and the execution of strategies, resourcing, and delivery of our client’s Strategic Sourcing and Procurement strategic and operational programs.
• By collaborating with client stakeholders, this role will ensure all services are delivered according to schedule and exceptional service is provided throughout the engagement whilst maintaining the accounts P&L.
• As a crucial member of the Client Engagement Management team, you will engage with all levels of client stakeholders to identify key areas of opportunity and lead resources, including global sourcing teams, on-site and off-site delivery teams, to swift and measurable results for the client.
• You will be hands-on to develop required solutions and providing guidance, expertise and coaching when required.
• You will be accountable for delivering Chain IQ’s full suite of services, including developing and implementing new Strategic Sourcing and Operational Procurement processes, governance and spend management controls, preparing appropriate levels of operational reporting, as well as, quality measurement reporting through KPI’s and meeting defined SLA’s.

Client Engagement Manager

• Provide end-to-end operational support for the receipt, allocation, journaling, and archiving of consolidated supplier invoices
• Ensure accurate plant-level cost allocation, compliant GL and cost center mapping, and timely coordination with Finance and Procurement teams
• Receive consolidated invoices from multiple strategic suppliers via defined email channels according to agreed billing cycles
• Review invoice content to confirm completeness, accuracy, and alignment to consolidated billing structures
• Allocate invoice values to individual plants or sites using approved allocation tables or supplier-specific allocation templates
• Perform manual allocation activities where templates are not available
• Validate and reconcile allocated totals to ensure they match supplier invoice values prior to journaling or submission
• Process special project invoices by separating documentation and matching individual items to plant locations
• Prepare journal entries in line with system constraints and agreed park-and-post processes
• Assuming first-level service desk support for clients and partners, meeting agreed SLAs/KPIs
• Log, track, and resolve inquiries in the ticketing tool; escalate to Level 2/leadership/stakeholders as needed
• Maintain knowledge articles, client education materials, and operational process documentation

Client Service Desk Associate

Procurement

• Deliver value-add sourcing services to clients in a structured, professional and consistent manner
• Lead the IT Technology Category as a Manager
• Coach, mentor, and develop team members
• Align team objectives with organizational goals
• Drive category strategies and sourcing initiatives (for procurement/IT contexts)
• Communicate effectively with stakeholders and team members
• Troubleshoot complex issues and guide technical decisions
• Manage project management, resource allocation, and workload balancing
• Handle dynamic environments and unexpected challenges

Head of Sourcing Technology Services

• Oversee Sourcing Excellence and Procurement Operations (Tail Spend Management)
• Embed AI-driven operating models to enhance productivity and reduce manual effort
• Drive advanced automation, AI orchestration and strategic value creation
• Ensure that procurement services are delivered consistently, efficiently, and with superior client experience
• Enable scalable rollout of Chain IQs target operating model (TOM)

Group Head – Procurement Operations

• needs to be a dynamic, highly client-focused individual with proven experience within Procurement Operations & Supply Chain
• Encompasses the manufacturing background and ensures that the plant operations are supported with the P2P tasks, supplier delivery updates/ follow-ups, Invoice reconciliation, material code creations etc
• Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. catalogue management / maintenance, other master data management / maintenance, Supplier follow ups, PR/PO processing and assistance etc, invoice reconciliation etc)
• Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)
• Placed at the client site and interacting with the end users directly and prioritizing the work as per the requirement and ensuring that all the issues are addressed in accordance with the expectations
• Working on pending PO related confirmations from vendors, ensuring that the delivery of material will be administered on time
• Acting as the senior point of contact of internal and external client escalation and resolution as required
• Providing expertise across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation and support management with ad-hoc tasks, report, activities
• Preparing TCOs – responsible for securing the approvals from departments heads, operations, finance and HR
• Ensuring functional KPIs, SLAs and other performance objectives are met
• Responsible for maintaining an effective internal controls framework across all CIQ group
• Collaborate with cross-functional teams to streamline procurement workflows
• Provide operational backup to the manager in case they are unavailable, offering operational support to colleagues
• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue
• Maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction

Operational Procurement Consultant

Client Engagement Manager

Client Service Desk Associate

Head of Sourcing Technology Services

Group Head – Procurement Operations

Procurement Buyer