Operational Procurement Consultant

Chain IQ Group AG

Consultant in Procurement Operations & Client Service Desk at Chain IQ providing value-add sourcing services. Collaborating with teams to optimize procurement workflows and ensure client satisfaction.

Posted 7/3/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Deliver value-add sourcing services to clients in a structured, professional and consistent manner.
Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)
Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement.
Providing expertise across a range of P2P process and system issues, solutions and strategy as required.
Ensuring functional KPIs, SLAs and other performance objectives are met.
Responsible for maintaining an effective internal controls framework across all CIQ group.
Collaborate with cross-functional teams to streamline procurement workflows.
Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
Maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction.

Requirements

What you’ll need

A bachelor's degree in business administration, supply chain management, finance, or a related field
Previous experience with any procurement software, helpdesk tool (ServiceNow would be a plus) and Microsoft Office Suite (Microsoft Excel, Microsoft Outlook, Microsoft Teams)
Good communication and interpersonal skills
Detail-oriented and organized person
Ability to work effectively in cross-functional teams (e.g. with finance, legal and operations)
Understanding of global sourcing and cultural sensitivities, especially in internal procurement contexts.

Benefits

Comp & perks

dynamic and international environment
culture of collaboration and shared excellence
ongoing efficiency and effectiveness of process and client satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Procurement Process OptimizationMaster Data ManagementPR/PO ProcessingOperational Process ManagementKPI and SLA Management

Soft Skills

Good Communication SkillsInterpersonal SkillsOrganizational Skills