Client Service Desk Associate

Chain IQ Group AG

Senior Consultant providing operational support for supplier invoice processing and cost allocation in a global procurement environment. Ensuring compliance and accuracy in financial operations.

Posted 6/17/2026full-timeNavi Mumbai • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide end-to-end operational support for the receipt, allocation, journaling, and archiving of consolidated supplier invoices
Ensure accurate plant-level cost allocation, compliant GL and cost center mapping, and timely coordination with Finance and Procurement teams
Receive consolidated invoices from multiple strategic suppliers via defined email channels according to agreed billing cycles
Review invoice content to confirm completeness, accuracy, and alignment to consolidated billing structures
Allocate invoice values to individual plants or sites using approved allocation tables or supplier-specific allocation templates
Perform manual allocation activities where templates are not available
Validate and reconcile allocated totals to ensure they match supplier invoice values prior to journaling or submission
Process special project invoices by separating documentation and matching individual items to plant locations
Prepare journal entries in line with system constraints and agreed park-and-post processes
Assuming first-level service desk support for clients and partners, meeting agreed SLAs/KPIs
Log, track, and resolve inquiries in the ticketing tool; escalate to Level 2/leadership/stakeholders as needed
Maintain knowledge articles, client education materials, and operational process documentation

Requirements

What you’ll need

University degree or equivalent industry experience
Strong oral and written English (mandatory)
Experience in invoice processing, cost allocation, or financial operations within a shared services or outsourced environment
Hands-on experience performing manual and template-driven cost allocations across multiple sites or plants
Strong understanding of cost center, GL account structures, and invoice-to-journal workflows
Experience coordinating with Finance and Procurement teams for invoice posting and exception handling
High attention to detail with proven ability to reconcile data and identify discrepancies
Strong documentation and organizational skills to support audit and compliance requirements
Proficiency working with Excel-based templates, allocation tables, and reconciliation files
Minimum 3–4 years of experience in procurement operations, shared services, or customer service-related functions
Experience working in a helpdesk or service desk environment using incident/ticket management systems
Hands-on experience with P2P platforms such as Ariba and/or SAP MM module
Strong problem-solving skills with a customer-service mindset and attention to detail
Exposure to sourcing processes and contract fundamentals is a benefit.

Benefits

Comp & perks

dynamic and international environment
Great Place to Work-certified
opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

invoice processingcost allocationfinancial operationsmanual allocationtemplate-driven allocationreconciliationjournal entriescost center structuresGL account structuresinvoice-to-journal workflows

Soft Skills

attention to detaildocumentation skillsorganizational skillsproblem-solving skillscustomer-service mindsetcommunication skillscollaborationservice desk supportinquiry resolutionaudit compliance