CENTEGIX

Support Engineer

• Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies
• Collaborate with Product Management to extract, define, and document clear technical and functional specifications for new firmware
• Collaborate with Product Management to define and execute test cases to measure hardware and firmware efficiency under various network conditions
• Assist Tier 3 Engineers investigating complex technical escalations from customer support to isolate firmware bugs, hardware defects, or environmental interference
• Use data from devices to identify occurrences rates and patterns
• Translate raw data from device and system logs into real real business needs by creating dashboards and technical reports for Product Management and Engineering teams to drive data-backed product decisions
• Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate device performance after software and hardware rollouts
• Collaborate with customers as needed to test in real world environments to replicate issues for data collection and/or validate proposed fixes are successful

Tier 3 Technical Analyst

Account Manager

• Own and manage CENTEGIX's relationships with cooperative purchasing organizations, GPOs, and state contract vehicles, serving as the primary point of contact for all contract-related activities.
• Partner with Product, Sales, and Marketing teams to develop, maintain, and optimize product, pricing, and contract information across cooperative purchasing and GPO agreements.
• Collaborate with Sales leadership to identify, evaluate, and secure new cooperative purchasing, GPO, and state contract opportunities that expand market access and accelerate customer acquisition.
• Develop strategies to maximize utilization of existing cooperative contracts and increase awareness of CENTEGIX solutions among cooperative members and stakeholders.
• Ensure compliance with all contract terms, reporting requirements, administrative fees, rebate programs, and participation obligations associated with cooperative purchasing and GPO agreements.
• Manage ongoing reporting and performance metrics for cooperative purchasing organizations, GPOs, and state contract vehicles in partnership with Accounting and Sales Operations.
• Serve as the primary escalation point for contract, rebate, participation, and compliance-related inquiries from cooperative and GPO partners.
• Partner with Accounting to reconcile contract activity, administrative fees, rebates, and any discrepancies related to cooperative purchasing agreements.
• Build and maintain strong relationships with key contacts at organizations such as Sourcewell, OMNIA Partners, TIPS, BuyBoard, PEPPM, NASPO ValuePoint, and other strategic purchasing organizations.
• Represent CENTEGIX at industry conferences, cooperative purchasing events, and partner meetings to strengthen relationships and identify new growth opportunities.

Strategic Cooperative Partnerships Manager

Product Designer

• Own end-to-end discovery and design for emergency response, communications, and incident management solutions.
• Lead design discovery with customers, internal users, and stakeholders, synthesizing feedback, usability findings, and product data to identify high-impact experience opportunities.
• Balance user needs, operational realities, accessibility, scalability, and technical feasibility.
• Drive design decisions using customer insights, workflow understanding, usability testing, and product data.
• Translate user needs and business goals into clear user flows, journey maps, prototypes, interaction patterns, and design specifications.
• Build a deep understanding of urgent, high-stress, operational response environments and the users who rely on them.
• Partner closely with Product Management and Engineering to deliver mission-critical capabilities and user-centered experiences.
• Contribute to prioritization decisions by representing user impact, workflow complexity, accessibility, design quality, and system consistency.
• Communicate design direction, tradeoffs, and progress clearly to stakeholders across Engineering, Product, Sales, Customer Success, and Operations.
• Define and track experience success measures, using insights to guide iteration and continuous improvement.
• Support cross-functional coordination for product releases and launches, ensuring successful implementation, rollout, and adoption across customer and internal teams.

Senior UX Designer

Social Media Manager

• Own strategy and daily execution across LinkedIn, Facebook, Instagram, X, and YouTube
• Maintain a consistent and high-quality cadence of engaging social content across all channels
• Develop content that captures attention, disrupts patterns, and differentiates CENTEGIX within the market
• Create and manage multiple content formats including: Short-form video, Carousels, Static graphics, Stories, Thought leadership posts, Event coverage, Live social content
• Build and manage monthly content calendars aligned to campaigns, events, industry trends, vertical initiatives, and news cycles
• Monitor engagement, brand sentiment, comments, and direct messages while representing the CENTEGIX voice with authenticity and responsiveness
• Cover tradeshows, conferences, customer visits, and company events through live and real-time social content
• Track and report on performance metrics including engagement, follower growth, reach, share-of-voice, and overall content effectiveness
• Build and manage a structured CENTEGIX champion community consisting of school leaders, public safety professionals, healthcare leaders, and customer advocates
• Develop and scale customer advocacy programs with clear participation opportunities and engagement strategies
• Build and support employee advocacy initiatives that activate field sales, customer success, and executive leadership across social platforms
• Identify and nurture brand advocates, influencers, and customer champions
• Create community-focused programming including customer spotlights, peer conversations, polls, testimonials, and engagement campaigns
• Partner closely with the Events team to extend conference and event engagement into long-term digital community participation
• Partner with the Content team to repurpose long-form assets into social-first formats
• Collaborate with video and creative teams on short-form social video concepts, scripting, and distribution
• Support demand generation and campaign initiatives through organic social amplification

Social Media – Community Manager

Producer

• Own end-to-end production: concept, pre-production, shoot, and edit, covering both high-production brand content and agile social formats
• Produce a wide range of content including: Brand and hero films, Product demos and explainers, Paid advertising creative, Social-first video content, Podcast production and editing, Event recap videos, Media/news highlight clips
• Shoot and direct with professional cinema or mirrorless cameras; operate gimbals, sliders, and other motion gear
• Design and execute lighting setups across studio shoots, location shoots, interviews, and product work
• Edit quickly without losing craft, delivering broadcast-quality cuts and social-ready edits on the same project when needed
• Edit and produce podcast episodes: audio cleanup, noise reduction, music/intro/outro integration, chapter markers, and final export
• Pull and edit highlight clips from media appearances, news segments, and press coverage for use across owned channels
• Build motion graphics, lower thirds, animated titles, and visual effects in After Effects
• Color grade footage to a polished, brand-consistent look in DaVinci Resolve or Premiere
• Manage the full post-production pipeline: project files, proxies, exports, and asset libraries
• Collaborate with designers, copywriters, and stakeholders to bring creative briefs to life

Video Content Producer, Editor

Analyst

• Partner directly with Sales teams to structure, review, and process customer quotes, pricing requests, renewals, and order forms
• Support high-volume deal activity, managing approximately 10–15 active quotes and transactions simultaneously
• Collaborate cross-functionally with Legal, Finance, Revenue Operations, and Sales leadership to facilitate timely deal approvals and execution
• Coordinate contract review and redline processes between Sales and Legal teams
• Review deals for pricing accuracy, margin considerations, discounting approvals, product bundling, and compliance with company policies
• Assist Sales teams with strategic pricing recommendations, packaging, and commercial deal structures
• Generate, update, and maintain quotes, opportunities, contracts, and supporting documentation within Salesforce
• Support quote-to-cash operations and identify opportunities to improve workflow efficiency, scalability, and process automation
• Ensure accuracy of customer, opportunity, and contract data across systems
• Help maintain SLAs related to quote turnaround, approvals, and contract processing
• Serve as a trusted operational resource to the Sales organization during active deal cycles and quarter-end activities

Deal Desk Analyst

Product Manager

• Own the product roadmap and help shape product direction for emergency response and incident management solutions.
• Lead product discovery with customers, internal users, and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact opportunities.
• Balance customer needs, operational realities, regulatory considerations, scalability, and technical feasibility.
• Drive product decisions using customer insights, operational data, and market analysis.
• Translate user needs and business goals into clear product requirements, user stories, and success criteria.
• Build a deep understanding of dispatch, RTCC, school safety, and operational response environments.
• Partner closely with Engineering and Product Design to deliver mission-critical capabilities and user-centered experiences.
• Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment.
• Communicate product direction, tradeoffs, and progress clearly to stakeholders across Engineering, Sales, Customer Success, and Operations.
• Define and track product success metrics, using insights to guide iteration and continuous improvement.
• Lead cross-functional coordination for product releases and launches, ensuring successful rollout and adoption across customer and internal teams.

• Own and expand the CENTEGIX partner strategy across technology partners, resellers, and referral relationships.
• Activate and grow value from an existing partner network that includes approximately 80 organizations ranging from emerging innovators to large enterprise platforms.
• Develop structured engagement plans that increase partner sourced pipeline and revenue contribution.
• Strengthen relationships with reseller partners who support both solution sales and installation delivery.
• Formalize partner segmentation across referral partners, integration partners, and strategic platform relationships.
• Drive adoption and utilization of the existing partner referral registration process.
• Partner closely with Sales, Product, Marketing, and Service Delivery leaders to align partner activity with company priorities.
• Identify and onboard new strategic partners that extend platform reach across education, healthcare, and public safety markets.
• Create scalable frameworks for partner enablement, communication, and performance tracking.
• Represent CENTEGIX externally in partner strategy conversations and industry collaboration initiatives.
• Help define the long term structure and hiring roadmap for a future partnerships team.

Director, Strategic Partnerships

Procurement

• Partner with Product to develop and maintain product and pricing data with the contracts and organizations we are currently in agreements with.
• Work with the Sales leadership team to identify additional cooperatives and similar organizations we may wish to list our products and services with.
• Recruit and onboard new member organizations to increase availability of products to as broad a market as possible.
• Ensure compliance with the rules of existing agreements and maintain regular reporting for these coops, GPO’s, and state agencies in cooperation with Accounting.
• Act as the primary point of contact for existing organizations ensuring compliances with existing agreements.
• Be the primary contact for questions relating to rebates owed to GPO partners.
• Partner with Accounting to resolve any discrepancies.
• Attend GPO conferences at least twice a year.

Group Purchasing Organization Manager

Sales

• Manage the project pipeline and case flow.
• Provide technical guidance to inhouse consultants and external managed service teams.
• Ensure the delivery of high-quality solutions aligned with Salesforce best practices.
• Oversee the end-to-end delivery of Salesforce projects and cases, from the initial planning and design to the implementation and support.
• Design, configure, and implement scalable solutions using Salesforce declarative tools (Flows, Lightning App Builder, Process Builder, Approval Processes, etc.).
• Develop and customize objects, fields, page layouts, Lightning Components, Apex classes, and triggers as needed.
• Build and maintain integrations between Salesforce and other enterprise systems.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Support monthly release cycles and ensure timely delivery of cases and enhancements.
• Ensure all solutions follow Salesforce best practices, security standards, and governance policies.
• Perform unit testing, support user acceptance testing (UAT), and maintain high-quality documentation.
• Troubleshoot platform issues and provide ongoing optimization and support.
• Conduct user training sessions and create training materials for new functionality.
• Act as a trusted Salesforce subject matter expert within the organization.