Tier 3 Technical Analyst

CENTEGIX

Tier 3 Technical Analyst focusing on analyzing telemetry data and improving device reliability at CENTEGIX. Collaborating with Operations, Product Management, and Engineering teams for enhanced customer experience.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSCloudTableau

About the role

Key responsibilities & impact

Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies
Collaborate with Product Management to extract, define, and document clear technical and functional specifications for new firmware
Collaborate with Product Management to define and execute test cases to measure hardware and firmware efficiency under various network conditions
Assist Tier 3 Engineers investigating complex technical escalations from customer support to isolate firmware bugs, hardware defects, or environmental interference
Use data from devices to identify occurrences rates and patterns
Translate raw data from device and system logs into real real business needs by creating dashboards and technical reports for Product Management and Engineering teams to drive data-backed product decisions
Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate device performance after software and hardware rollouts
Collaborate with customers as needed to test in real world environments to replicate issues for data collection and/or validate proposed fixes are successful

Requirements

What you’ll need

Bachelor’s degree in Computer Science, IT, or equivalent experience
2–4 years of experience in data analysis, data engineering, or QA testing, specifically working with CPE hardware
Proven ability to not just report what the data says, but explain what the data means for the company’s bottom line and customer experience
Proficiency in data visualization tools like Domo, Tableau or Power BI
Strong ability to interpret complex data structures and log files
Familiarity with cloud platforms (AWS, Google Cloud) and big data technologies (Snowflake)

Benefits

Comp & perks

Remote first work environment; we offer workplace flexibility
Fifteen days of PTO plus twelve company holidays
Three days of paid Sick Leave and one floating holiday
Monthly device(s) reimbursement
Up to $2500/year reimbursement for eligible education expenses
We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
401(k) Plan with 4% employer contribution to help you plan for the future
Employee Referral Bonus
Charitable Program Match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdata engineeringQA testingdata visualizationinterpreting complex data structureslog file analysis

Soft Skills

collaborationcommunicationproblem-solvinganalytical thinking

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in IT