Ecommerce

• Coordinates aspects of a product or service offering project for a client, from inception to installation
• Involved in interaction with sales, consultants, and other members of cross-functional teams
• Oversees schedules and budgets to ensure project success
• Executes and delivers projects that span technical practices according to strict deadlines and within budget
• Ensures all items defined in CDW Statement of Work are delivered
• Communicates high level schedule to the project team
• Aids in identifying proper resources and optimizing billable schedules, monitoring, and adjusting assignments as necessary
• Documents, tracks, and communicates project issues, aids in bringing to resolution
• Documents lessons learned and shares appropriately with colleagues
• Manages equipment, software, licensing and outside services procurement and delivery schedules
• Accountable to CDW management for project results
• Identifies and escalates difficult situations with client and/or project team and escalates to account team and management
• Coordinates team efforts to consistently meet project success factors and exceed client expectations
• Leads and facilitates both live and virtual meetings

Associate Project Manager – Digital Experience

Account Manager

• Prospect for new customers through a high volume of customer touchpoints to effectively grow your book of business
• Build, grow and maintain positive relationships with your customers
• Research current and potential customers to understand their business, and educate them on the value of working with CDW
• Educate, strategize and successfully sell the industry’s top technology products, services and solutions
• Collaborate with peers and industry partners to bring the best technology solutions to your customers

Account Representative

• Drive demand within a given practice area for CDW Digital Experience, ITAD, DaaS, and Device Lifecycle solutions.
• Develop and execute strategies to expand and maintain the customer base.
• Quarterback opportunities and coordinate between different business units to provide the most robust and comprehensive solution to the customers.
• Lead opportunity management, pursuit strategy, and closure for complex deals.
• Build strong relationships with the partner community to identify opportunities for CDW and those partners.
• Collaborate with cross-functional teams to deliver solutions.
• Provide onboarding support and mentorship entry level Solutions Executives.
• Understand industry landscapes and follow trends that impact our clients’ business risk, strategic decision-making, and budget planning and expenditure.

Consulting Solutions Executive – DaaS Digital Experience

Business Development Rep

• Own the development, execution, measurement, and reporting of a strategic business plan aligned to both CDW and Lenovo objectives
• Design and drive scalable, repeatable, and measurable growth strategies, leveraging technology and data-driven tactics to track performance and clearly communicate business impact
• Partner with Sales to optimize and close opportunities through enablement and training on key solutions
• Develop relationships with sales professionals and leaders internally at CDW and externally within Lenovo to build relationships and drive collaboration between both organizations
• Support opportunity-driven customer engagements in close partnership with sales, influencing requirements and outcomes
• Act as the lead subject matter expert for customer-facing engagements
• Identify trends in customer purchasing patterns and partner technology advancements
• Effectively articulate Lenovo’s value proposition to CDW sellers, partners, and customers

Business Development Manager – Commercial Central Majors and Territory

Recruitment

• Execute sourcing activities using defined sourcing plans and guidance
• Identify potential candidates through LinkedIn Recruiter, job boards, and databases
• Review resumes against defined role requirements
• Support candidate outreach using approved messaging
• Maintain accurate candidate records in ATS and CRM systems
• Conduct talent research to identify target companies and skill profiles
• Assist with market mapping and pipeline development
• Prepare candidate research summaries and talent lists
• Track sourcing activity to support reporting and visibility
• Partner with Recruiters and Talent Sourcing team to align sourcing efforts

Associate Sourcing Recruiter

Business Analyst

• Collaborate with stakeholders and Services & Solutions process team to clarify, prioritize and validate project requirements and business objectives/goals.
• Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives.
• Decompose business problems and work with the project team to determine the root cause, provide solution alternatives, and assist in change management activities.
• Engage key stakeholders and subject matter experts to capture pain points/issues.
• Collect data and perform data analysis to support validation of potential opportunity value.
• Implement new or revised processes & prove out the value or effectiveness of proposed solutions.
• Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions.
• Gather and prepare supporting analysis and design documentation from a business perspective.
• Take part in system test plans and validate that business goals are accomplished.
• Drive alignment of project objectives and solutions to organizational business strategies and objectives.
• Serve as an internal consultant for cross-functional collaboration & knowledge sharing.
• Build credibility and trust across stakeholder groups.
• Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.

Senior Business Analyst

Administrative Assistant

• Coordinate and arrange business trips, meetings, conferences, and appointments
• Work on daily, weekly, monthly, and quarterly reports
• Field incoming phone calls, follow-up, and resolve inquiries
• Draft, prepare and proofread letters, memos, reports, spreadsheets, charts and presentations
• Develop collaborative relationships across CDW to ensure positive results
• Effectively interact with all stakeholders including internal and external customers

Events

• Own the strategy, planning and delivery of CDW’s events and sponsorships programme
• Define and lead CDW’s events and sponsorships strategy, aligned to business and commercial priorities
• Own a portfolio of CDW‑hosted events and third‑party sponsorships (e.g. conferences, trade shows, partner and external sponsorships)
• Work closely with sales, partner management, solutions and leadership to agree objectives, audiences and success measures
• Lead end‑to‑end delivery of events from planning and stakeholder alignment through to execution and follow‑up
• Identify, evaluate and manage sponsorship opportunities, ensuring they are on‑brand and deliver measurable impact
• Ensure sponsorship activations are engaging, differentiated and commercially effective
• Measure and report on ROI, engagement and performance, using insights to continuously improve future activity
• Manage budgets, timelines, agencies and external suppliers to deliver high‑quality outcomes
• Act as the key point of contact for senior leadership on major events and sponsorships
• Lead, guide and develop junior team members and agency partners where applicable

Senior Events and Sponsorships Manager

Full-stack Engineer

• Collaborate with business teams to clarify requirements and business needs.
• Develop system applications to CDW coding standards and quality.
• Technically manage complex and large-scale project efforts in development, maintenance, and enhancements of business system applications.
• Collaborate with other developers to determine the optimal solution architecture to ensure application efficiency, maintainability, and scalability.
• Collaborate with business teams to develop high-level system narratives, storyboards, and user interface prototypes.
• Develop system test plans, ensure software quality assurance (SQA) standards are achieved, and validate that business goals are accomplished.
• Utilize an object-oriented software lifecycle methodology like (SAFe, Agile).
• Serve as a mentor/technical resource for other Application Developers.

Senior Software Engineer I

Strategy

• Lead strategic, cross-functional programs for Government ITS, serving as project manager for near-term priorities (including the Secure Enclave initiative for our Federal business) by defining scope, building integrated plans, and driving delivery through key milestones and sustainment/continuous improvement
• Establish and maintain program governance across strategic initiatives (e.g., operating cadence, integrated plans, RAID logs, decision tracking, and executive-ready status reporting), ensuring clear accountability, predictable execution, and timely escalation
• Coordinate stakeholders across Government ITS, GIS/security, product/engineering, Sales, Operations, and external partners/vendors to remove blockers and deliver compliant outcomes that support Federal workflows (including requirements related to CUI/CMMC)
• Partner with leadership to identify, prioritize, and execute additional strategic projects across the Government business (including government GTM work), translating strategy into measurable deliverables, timelines, and success metrics
• Create, implement, and provide visibility to senior leadership on ITS engagement with Sales, Marketing, PPM, and OEM partners—establishing best-in-class engagement practices, action plans, and mechanisms to track progress and outcomes
• Represent ITS as the “voice of our technical practices” on key cross-functional initiatives, interfacing directly with stakeholders from Sales, Orchestration, R&D, PPM, Analyst Relations, and other corporate functions to align priorities and remove friction
• Create and deploy layered GTM across ITS practices, including communication, messaging, and enablement strategies (training, office hours, readiness materials) that help coworkers execute effectively—especially as processes and tools change
• Support ITS executive leaders in executive reporting, communications, and strategy documentation, ensuring concise narratives, clear metrics, and decision-quality materials
• Manage and lead teams of program/project management and GTM/enablement professionals in the execution of programs that support cross-functional and cross-practice initiatives
• Lead efforts to infuse consistency across ITS practices to implement GTM and enablement strategies more effectively
• Support consistent and structured partner engagement within the practices where required with partner leadership ensuring alignment, action planning and execution

Manager, Strategic Initiatives

Financial Planning and Analysis

• Foster relationships with internal stakeholders and partners to manage investment programs
• Deliver excellent customer experience with both internal and external customers
• Develop knowledge of CDW’s category and partner go-to-market strategies
• Position CDW investment opportunities to customers
• Uncover, qualify, position, negotiate, and close investment opportunities
• Communicate program results to customers
• Track, analyze, and provide updates on assigned book of business
• Conduct trainings on Partner Investment process, programs, and tools
• Analyze data to make business decisions
• Engage regularly with assigned partners for communication
• Identify challenges or risk in the business and escalate to leadership

Partner Investment Specialist

Operations

• Service Delivery – 60% Job Weight Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needs.
• Delivers services within defined SLAs and security/compliance requirements.
• Completes/ensures completion of daily operational documentation and transfers knowledge to next shift.
• Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal.
• Addresses and resolves problems as appropriate, referencing supplied training material and customer documentation; documents all issues by utilizing appropriate ticketing application; escalates issues to Managed Services Engineers as appropriate.
• Completes assigned customer workload, including, but not limited to, monitoring and investigating system alerts and events and assigning resources appropriately.
• Ensures issues are communicated to customers in a timely and effective manner.
• Interfaces with customers, various managed services staff personnel, and third-party vendors to resolve issues.
• Analysis – 20% Job Weight Study, interpret, and develop a thorough understanding of incidents, problems, and opportunities through systematic analysis.
• Regularly review reporting from monitoring and ticket applications.
• Analyze data to identify trends and opportunities for service improvement.
• Review operations business processes for ability to address customer needs, identifying areas where processes need to be enhanced or better documented.
• Design – 10% Job Weight Engineer tactical and strategic solutions that meet or exceed the business need with attention to simplicity of design and ease of use.
• Use balance of both technical and business acumen to arrive at solutions.
• Partner with stakeholders on creation/streamlining of support processes.
• Leadership – 10% Job Weight Enable and Lead Change, Service Recoveries, Projects and/or Co-workers.
• Engage in communication that drives understanding, alignment and informed decision making.
• Hold self and others accountable for quality & timeliness of work products.
• Communicate process changes, customer environment changes, and information on Managed Services projects/initiatives to team members in a clear and timely manner.
• Ensure understanding, listen to concerns, and relay team feedback to management.
• Constructively communicate process improvement opportunities such as, but not limited to customer support documentation, support workflows, coverage model changes and implementation of new tools and technology.

Operations Analyst – Managed Services IBMi

Solutions Engineer

• Develop appropriate assessment and service solutions for CDW customers
• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance and plan sales strategy
• Analyze technical and competitive considerations during the sales cycle
• Maintain strategic relationships with Customers, Internal Sales & Delivery management
• Design content for practice to be used internally or in speaking engagements at industry conferences
• Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SAs and Solution Executives

Principal Solutions Architect – Networking, Data Center – Healthcare

Program Manager

• Grow revenue and overall profitability for assigned product category
• Analyze complex industry information to identify, develop and execute strategies to increase sales
• Maintain expert knowledge of product portfolio within respective category
• Develop and articulate competitive positioning and differentiation of brands within category
• Manage, track and process milestones for marketing agreements, enablement initiatives, and additional Gross Profit generating programs
• Analyze programs before, during, and after execution to provide measurement and impact to category performance
• Develop trusted partnership with Strategic Sales leaders, presales specialists, sales, and PPM to provide a platform for operational efficiencies and process improvements
• Act as central point for maintaining certification levels for specializations and partner program enrollments and the development or enhancement of our tools, resources, reporting and process improvements
• Work strategically with marketing to develop or maximize opportunities that promote the awareness of assigned category and increase customer penetration
• Assist in creation and execution of the Business Plan for the respective category
• Identify key stakeholders, align priorities, lead execution, and drive consistency around category programs and communications across organization
• Engage with multiple strategic brands to communicate category initiatives, resources, and sponsorship opportunities
• Mentor and coach junior team members

Associate Project Manager – Digital Experience

Account Representative

Account Representative

Consulting Solutions Executive – DaaS Digital Experience

Business Development Manager – Commercial Central Majors and Territory

Associate Sourcing Recruiter

Senior Business Analyst

Administrative Assistant

Senior Events and Sponsorships Manager

Senior Software Engineer I

Manager, Strategic Initiatives

Partner Investment Specialist

Operations Analyst – Managed Services IBMi

Principal Solutions Architect – Networking, Data Center – Healthcare

AWS Program Manager