Project Manager

• Lead enterprise implementation projects involving multiple workstreams, geographies, and third-party partners.
• Develop, present, and maintain detailed enterprise-level program plans, roadmaps, financials, and executive dashboards.
• Facilitate executive steering committees, ensuring transparent communication of status, risks, issues, and financial performance.
• Anticipate and manage interdependencies across technical, operational, and business teams to ensure project success.
• Negotiate and manage scope changes with executive sponsors, ensuring proper documentation, financial impact analysis, and change order processing.
• Ensure strict compliance with regulatory, contractual, and industry requirements (e.g., HIPAA, SOC2, SOX) in delivery.
• Codify lessons learned and contribute to the PMO’s strategic evolution, influencing delivery frameworks, methodologies, and organizational best practices.
• Act as a trusted advisor to clients and represent Mission Cloud/CDW in strategic forums, demonstrating credibility as a thought leader in enterprise delivery.

Senior Project Manager, Enterprise

• Plan, schedule, document and manage activities throughout cloud and AI consulting engagements as a billable project manager
• Participate in consulting sessions to understand challenges, technical needs, and customer requirements
• Create and manage comprehensive project plans and validate requested deliverables, resource requirements, internal goals, client priorities and milestones
• Monitor project progress and provide status reports on budgets, timelines, risks, assumptions, scope changes, issues and dependencies to clients and team members
• Control and analyze project finances by ensuring project funding is secured and documented and creating cost estimates that are aligned with resource requirements
• Communicate and manage relationships with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements

Customer Success Manager

• Establish a trusted relationship with assigned customers and drive continued value of technology solutions
• Identify upsell and cross-sell opportunities of solutions and services
• Engage with multiple customers through proactive account management
• Manage overall and ongoing relationship with multiple customers
• Coordinate, plan and execute Customer Onboarding sessions
• Act as ‘Voice of the Customer’ to advocate for customer needs
• Provide oversight to partners and providers
• Drive renewals across assigned customer base

Associate Customer Success Manager

• Manages Stakeholders: Creates and maintains presence with all project stakeholders acting as a CDW steward for quality.
• Negotiation: Recognizes the need for negotiations, gathers relevant information and seeks advice when needed from sales and management before proceeding. Negotiates small changes (cost, scope, effort, schedule solution, resource commitment, etc.) to agreeable result.
• Problem Solving & Decision Making: Works with team members to gather information and determine possible/probable impacts to the project, document mitigation steps taken in troubleshooting and communicate these to the team and customer.
• Project Management: Manages projects independently using CDW's methodology. Ensures profitability, oversees budgets, tracks time and expenses, and approves invoices promptly.
• Leadership: Accepts responsibility for project outcomes, manages finances for clients and CDW, and holds the team accountable. Resolves conflicts effectively and consistently meets project success criteria.
• Communication: Determines the appropriate documentation (communication plans, schedules/timelines, status reports, quality plan, closure summary, budget, risk plan, etc.) for projects. Manages the quality and delivery of documentation to clients.

Project Manager – Sales

Consultant

• Engage with clients and internal teams to provide design and engineering activities for AWS projects and solutions.
• Professional services delivery for CDW customers globally on major Public Cloud platforms.
• Aggregate oversight of technical solutions across multiple projects to ensure synergy in our approach and broad visibility to the solutions delivery team.
• Works closely with other CDW consulting groups for cohesive technical solution approaches focusing on bridging the gap between sales and delivery.
• Focuses on technical standardization and opinionated approaches for client solutions.
• Assists with SOW reviews and approval as needed.
• Lead technical deployment engineering with customers on workload design on major public cloud vendors.
• Provide workshops and training events for customers and industry leaders on emerging technologies in Public Cloud.
• Training and Mentoring Engineers and Architects to take on Cloud and DevOps projects.

Principal Consultant – AWS

Security Engineer

• Perform client consultation: plan, design, implement, and support Physical Security Systems.
• Develop and implement the technical architecture and physical design of the network: analyze existing Physical Security Systems and recommend solutions.
• Set up, configure, and test Physical Security Systems that include video surveillance, access control, sensors, air quality control, and third-party integrations.
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.
• Assist Account Managers during the sales process by educating the customer about new technologies in the Physical Security space.
• Identify and communicate potential opportunities for cross-selling to the sales team.
• Assist in the management of projects using CDW's project management methodology.
• Follow life-cycle-oriented processes and procedures.
• Ensure a stable performance environment for enterprise computer applications.
• Participate in various IT projects intended to continually improve/upgrade converged network solutions.
• Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements.
• Serve as a technical point of contact on customer engagement.
• Create and execute test plans to meet project requirements for assigned components.
• Manage time and expenses to meet or exceed expectations defined in the Statement of Work.
• Provide high-quality content deliverables using the appropriate document templates.
• Ensure solution is implemented as designed to the customer’s satisfaction and approval.
• Work with Professional Services Managers, Sellers, Project Managers, Partners, and customers to manage expectations and timelines to ensure expectations and commitments are met.
• Conduct/lead design workshops for complex designs to meet customer, partners, business, and technical objectives.
• Proactively develop plans and activities to avoid problems.
• Educate the customer on solution as appropriate throughout the life of the project or service life.

Senior Consulting Engineer – Physical Security, Pipelining

• Collaborate with the Project Manager and ISR to schedule project orders
• Maintain customer rollout schedules
• Allocate stock to project orders and create manual project orders when needed
• Schedule deliveries according to project timelines
• Track orders and manage failed deliveries or DOA issues
• Work closely with internal stakeholders to support order processing
• Provide weekly stock control reports, including forecasting and back-order tracking
• Generate daily shipment reports with serial numbers
• Monitor open orders and resolve issues promptly
• Assist with risk management alongside the Project Manager

Project Coordinator

Engineer

• Perform client consultation: plan, design, implement, and support Physical Security Systems
• Develop and implement the technical architecture and physical design of the network: analyze existing Physical Security Systems and recommend solutions
• Set up, configure, and test Physical Security Systems that include video surveillance, access control, sensors, air quality control, and third-party integrations
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
• Assist Account Managers during the sales process by educating the customer about new technologies in the Physical Security space
• Identify and communicate potential opportunities for cross-selling to the sales team
• Assist in the management of projects using CDW's project management methodology
• Follow life-cycle-oriented processes and procedures
• Ensure a stable performance environment for enterprise computer applications
• Participate in various IT projects intended to continually improve/upgrade converged network solutions
• Create and execute test plans to meet project requirements for assigned components
• Manage time and expenses to meet or exceed expectations defined in the Statement of Work
• Provide high-quality content deliverables using the appropriate document templates
• Ensure solution is implemented as designed to the customer’s satisfaction and approval
• Work with Professional Services Managers, Sellers, Project Managers, Partners, and customers to manage expectations and timelines to ensure expectations and commitments are met
• Conducts/leads design workshops for complex designs to meet customer, partners, business, and technical objectives
• Proactively develops plans and activities to avoid problems

Consulting Engineer – Physical Delivery, Pipelining

Artificial Intelligence

• Lead program management for AI enablement programs including needs assessment, feedback and prioritization processes, instructional design, development, implementation, stakeholder communications and evaluation of learning solution outcomes.
• Partner with business stakeholders and subject matter experts to create training programs that support AI product knowledge, AI solution positioning, and AI-related sales and consulting competencies.
• Design and develop AI-focused learning solutions for customer-facing coworkers, including technical AI knowledge, AI solution selling skills, and practical AI adoption in day-to-day work.
• Research and provide instructional design, best digital practices and industry trends, including AI and emerging learning technologies, to support organizational initiatives.
• Participate in project teams and identify areas of opportunity, develop recommendation proposals, and implement appropriate AI Enablement solutions to drive business outcomes.
• Develop, manage and execute project management strategies to ensure effective resource allocation, commitment from project team members, timeliness and attainment of business requirements.
• Effectively measure and assess participants’ skills and client satisfaction related to provided services.
• Establish strategies for addressing gaps.
• Advise on methods and approaches to reinforce skills.
• Leads development and enhancement of assessment tools ensuring fair and unbiased evaluation.
• Provide ongoing program feedback and communication updates to stakeholders.
• Lead and apply project management skills consistently throughout assigned deliverables.
• Mentor and coach junior team members.
• Leverage artificial intelligence tools and technologies to accelerate instructional design, content development, multimedia production, personalization, and learning experience innovation.
• Manage and maintain curriculum review process with subject matter experts to ensure up-to-date and relevant content.

Senior Instructional Designer – AI Enablement

AI Engineer

• Lead enterprise AI enablement initiatives for customer-facing coworkers, including AI technical knowledge, AI solution positioning and selling skills, AI workforce productivity, and go-to-market readiness.
• Lead program management for AI enablement programs including needs assessment, feedback and prioritization processes, instructional design and stakeholder communications.
• Provide strategic oversight for the design, development, implementation, and measurement of complex AI learning programs, ensuring alignment to business priorities, learner needs, and business outcomes.
• Consult, collaborate and partner with cross-functional stakeholders to define business requirements and translate needs into organizational improvement solutions.
• Partner with Sales, Solutions & Services, Revenue Operations, and executive stakeholders to identify AI capability gaps and develop learning strategies that support business growth and organizational priorities.
• Research and apply best practices and industry trends, including advancements in AI and emerging learning technologies.
• Identify and diagnose areas of opportunity, recommend and implement appropriate solutions that positively impact organizational effectiveness.
• Develop, manage, and execute project management strategies to ensure effective resource allocation, commitment from project team members, timeliness and attainment of business requirements.
• Effectively measure and assess learner skills, client satisfaction and business impact related to provided services.
• Establish strategies for addressing gaps. Advise on methods and approaches to reinforce skills.
• Work with Revenue Enablement leaders and team to define success metrics and evaluate the effectiveness of AI enablement programs through adoption, proficiency, productivity, sales readiness, and business performance outcomes.
• Provide ongoing program feedback and communication updates to stakeholders.
• Write and present recommendations, project proposals, and business reviews for internal executive audiences.
• Mentor and coach instructional design team members while providing thought leadership on AI-enabled learning practices, emerging technologies, and enablement strategy.
• Evaluate, select, and partner with external vendors or contractors to build or tailor materials to meet CDW-specific needs when necessary.
• Continuously develop instructional design and project management skills based on leading edge concepts and technology.
• Manage and maintain curriculum review process with subject matter experts to ensure up-to-date and relevant content.
• Collaborate with the leadership team to share best practices and support organizational initiatives.
• Lead project teams and provide design direction for the development of instructional materials.
• Identify opportunities for continuous program improvement and establish business case recommendations for changes.

Lead Instructional Designer – AI Enablement

• Manage Project Managers to ensure accurate tracking of program budgets and resources while managing actuals vs. planned hours against the resource allocation and budget.
• Timely reporting of project financials and budgets to stakeholders.
• Ties project outcomes to clients’ business strategies, helping to generate additional new business.
• Understands the economics of financial decisions across the program and its impact to the client and CDW.
• Validates initial program/project scope and estimates.
• Understands and articulates the impact of project changes on the program.
• Influences and makes program recommendations at executive stakeholder level.
• Sets strategy for minimizing impact and risk to the client due to project changes.
• Maintains continuous alignment of program scope with the client’s strategic business objectives .
• Makes recommendations to modify the program to enhance effectiveness toward the business results or strategic intent.
• Identifies and interprets risks from dependent CDW projects and client landscapes.
• Understands how they impact the program and mitigation strategies.
• Proactively conducts resource planning and optimizing billable schedules, monitoring and adjusting assignments as necessary.
• Acts as an escalation point to address resource constraints in order to minimize impact to the program.
• Establishes and owns program communication plan.
• Consolidates , manages and executes project communication plans into program communications plan for all stakeholders and work streams.
• Master tools and methodologies for solution delivery excellence.
• Mentor Program and Project Managers on tools, methodologies, and consultative skills to provide value to our customers.
• Strong influencing skills.
• Demonstrated experience with Agile Project Management Tools - JIRA, ADO, etc.
• Previous experience navigating a matrix organization.
• Takes accountability for project results and holds all project team members accountable for their scope of work.
• Is fiscally responsible to the client, the program/project and to CDW.
• Instills trust with our clients by building strong relationships with stakeholders.
• Demonstrates ability to diffuse uncomfortable situations with client and/or project team.
• Leads efforts to continuously define, contribute and to improve our overall project management knowledge base across solution areas.
• Develops standards, best practices and training for team members.
• Assimilates information from across all projects in the program and distills the information for the appropriate stakeholders .
• Integrates new information on the fly, synthesizes the information and charts a new course as appropriate .
• Has clear and concise communication.
• Leads and facilitates both live and virtual meetings.
• Keeps meetings on track, on topic and summarizes, assigns and publishes follow up items in a timely manner .
• Adapts communication style and medium to the audience needs.
• Adjusts communications based on complex political landscape .
• Defines strategy and content for formal presentations and coaches project managers on delivery.
• Creates talking points and strategic messaging.
• Uses political savviness, business acumen, and relevant personnel along with CDW experience to establish credibility.

Principal Advisory Consultant

General Counsel

• Serve as a trusted legal advisor to Services & Solutions and Sales leadership, providing counsel on business initiatives, market expansion, and operational decisions
• Collaborate proactively with stakeholders to ensure CDW builds, sells, delivers, and manages new services and solutions in a manner consistent with CDW's risk profile, financial targets, strategic goals, and contractual obligations
• Help simplify and evolve the company's operating model and delivery processes to reduce friction for customers and drive greater efficiency in execution
• Support M&A due diligence and integration activities for Solutions & Services acquisitions and strategic partnerships as needed
• Lead the negotiation and structuring of complex commercial and technology transactions, including managed services agreements, professional services contracts, technology licensing arrangements, cloud solution agreements, and strategic partnership arrangements
• Provide pragmatic, go-to-market legal advice that balances risk mitigation with business agility and competitive positioning
• Manage legal and commercial risk in partner, vendor, and subcontractor relationships critical to services delivery
• Handle escalated contract negotiations involving material customer relationships and significant revenue impact
• Develop and refine standardized contract templates, playbooks, and clause libraries that support scalable and efficient commercial execution
• Support compliance with state, federal, and international regulations affecting services and sales across multiple jurisdictions
• Help develop controls and strengthen governance processes that support CDW's continued transformation into a leading digital and services-led technology partner
• Monitor evolving regulations affecting technology services, including AI governance, cybersecurity requirements, data privacy (GDPR, CCPA, sector-specific requirements), and industry-specific compliance
• Manage IP considerations in services delivery, including customer data rights, developed solutions ownership, and third-party IP compliance
• Provide ongoing legal support for services operations, including change orders, service modifications, performance issues, and customer relationship management
• Advise on legal aspects of services staffing models, including contractor vs. employee classifications, customer site requirements, and security clearance obligations
• Manage and resolve commercial disputes, service delivery claims, and pre-litigation matters in coordination with the broader Legal team
• Coordinate with other Legal team members and cross-functional partners to maximize a unified, agile, customer-friendly approach
• As a senior leader within the Legal team, mentor and guide junior attorneys and legal professionals on complex matters as needs arise

Senior Counsel

Sales

• Advise Sales Leadership and HR Business Partners on sales compensation strategy
• Build financial and behavioral impact models for proposed plan changes
• Ensure compensation plans drive desired coworker behaviors and outcomes
• Own day-to-day plan management for ~800 coworkers
• Analyze sales performance and incentive plan effectiveness
• Lead automation of manual compensation plans within the ICM system
• Conduct audits of seller Length of Service levels

Senior Sales Compensation Partner – 12 month contract

Support Engineer

• Develop high-quality visuals, graphics, and presentation materials to support briefings for MCICOM leadership and senior Marine Corps stakeholders
• Translate complex technical concepts into clear, visually compelling formats including dashboards, infographics, charts, and executive summaries
• Serve as a Subject Matter Expert (SME) in project scheduling, including development, maintenance, and analysis of Integrated Master Schedules (IMS)
• Lead Integrated Master Schedule (IMS) development across multiple projects and programs, ensuring alignment with mission objectives and delivery timelines
• Provide future schedule planning support, including long-range planning and forecasting of program activities and deliverables
• Support future milestone planning to define, track, and manage key program events and decision points
• Perform schedule integration across multiple programs and projects to ensure consistency, alignment, and visibility across MCICOM initiatives
• Conduct dependency mapping to identify and manage interdependencies between projects, systems, and stakeholders
• Perform critical path analysis to identify schedule drivers and potential impacts to program timelines
• Conduct schedule risk assessments and support the development of mitigation strategies to address potential delays or conflicts
• Support future capability timeline planning, aligning infrastructure and telecommunications deployments with Marine Corps mission needs
• Utilize tools such as Microsoft Project, Primavera P6, or equivalent scheduling software to manage timelines, dependencies, and resource planning
• Serve as a subject matter expert in data visualization tools, including Power BI, to develop interactive dashboards and reporting solutions
• Provide program management support including schedule tracking, meeting coordination, action item management, and deliverable tracking
• Support the development and maintenance of program documentation and reporting artifacts
• Provide technical documentation support including development, editing, and formatting of reports, specifications, white papers, and engineering documents
• Ensure all deliverables meet quality standards, formatting requirements, and applicable government guidelines
• Assist in the preparation of documentation for MILCON processes, including supporting materials for DD Form 1391 packages and design review submissions
• Collaborate with engineers, program managers, and SMEs to gather, organize, and present technical information accurately
• Maintain document repositories and version control for technical and program documentation
• Support the development of standard templates, scheduling frameworks, and visual communication best practices
• Ensure alignment with cybersecurity and data management policies when handling sensitive information

Senior Technical Administrative Support

Technician

• Accurately review customer work orders and carefully assess user-reported computer issues to identify and resolve problems
• Test and evaluate customer device needs to determine appropriate repairs
• Perform electronic device repairs, including hardware and software troubleshooting
• Troubleshoot customer hardware or software issues while ensuring proper procedures are followed
• Set up, repair, or replace computer hardware and associated devices as needed
• Follow all QC standards, ensuring each device is reviewed per customer request and meets required quality checks
• Remain flexible with internal movement across K–12 teams to support training on multiple device types and stay current with OEM requirements
• Meet established production goals while consistently upholding QC standards