Associate Customer Success Manager

CDW

Associate Customer Success Manager at CDW focusing on customer success strategies and technology solutions. Engaging with clients to drive value and strengthen relationships through proactive management.

Posted 7/30/2026full-timeRemote • Connecticut • 🇺🇸 United StatesJuniorMid-Level💰 $62,000 - $86,910 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT relationship management and customer success, with a strong focus on driving value through proactive account management and effective communication. Proficient in utilizing tools like Salesforce CRM and Gainsight to enhance customer engagement and satisfaction.

Highest-signal resume keywords

IT Relationship ManagementCustomer Success ExperienceSalesforce CRMGainsightITIL Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAccount ManagementAnalytical SkillsProblem SolvingCustomer Onboarding

Soft Skills

Excellent Communication SkillsAbility to Balance Multiple Priorities

Tools & Technologies

Microsoft Office SuiteCustomer Success Toolset

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Customer EngagementUpsell OpportunitiesCross-Sell OpportunitiesVoice of the Customer

About the role

Key responsibilities & impact

Establish a trusted relationship with assigned customers and drive continued value of technology solutions
Identify upsell and cross-sell opportunities of solutions and services
Engage with multiple customers through proactive account management
Manage overall and ongoing relationship with multiple customers
Coordinate, plan and execute Customer Onboarding sessions
Act as ‘Voice of the Customer’ to advocate for customer needs
Provide oversight to partners and providers
Drive renewals across assigned customer base

Requirements

What you’ll need

Associates Degree in IT, Business or a related field or equivalent experience
2-5 years of experience in IT relationship management, project management or account management
Prior Customer Success experience or equivalent technology area expertise
Excellent communication skills both verbal and written
Ability to balance multiple priorities and meet deadlines
Strong analytical skills with a proven ability to collaborate and problem solve
In-depth knowledge of Microsoft Office Suite
ITIL Foundation Certification preferred
End-user experience with Salesforce CRM preferred
Experience with Gainsight or similar Customer Success toolset preferred

Benefits

Comp & perks

Annual bonus target of 25% subject to terms and conditions of plan
Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities