CBTS

Network Engineer

• Participate in a 24×7 on‑call rotation as a Tier‑3 escalation engineer for Prisma SASE.
• Troubleshoot and resolve complex issues across: Prisma SD‑WAN control and data planes, Prisma Access (Remote Networks, Mobile Users, Service Connections).
• Lead high‑severity incident response, customer communications, and root cause analysis (RCA).
• Own the full service lifecycle: Customer onboarding, Change management, Platform upgrades and migrations, Decommissioning.
• Validate and enforce security policies, routing and segmentation strategies, high availability and resiliency standards.
• Support advanced routing implementations: BGP (required), OSPF.
• Enable and support hybrid and cloud connectivity: AWS, Azure, Google Cloud Platform.
• Partner with security teams to align network enforcement with enterprise security posture.
• Contribute to automation and standardization.

Network Engineer IV – Palo Alto Prisma

• Participate in a 24×7 on-call rotation as a Tier‑3 escalation engineer for Fortinet network stack with a focus on Fortinet Secure SD-WAN and FortiSASE.
• Troubleshoot and resolve complex issues across: FortiGate Secure SD-WAN control and data planes, FortiSASE (ZTNA, SWG, FWaaS), IPsec/ SSL VPN, BGP, NAT, and firewall policy enforcement.
• Lead high‑severity incident response, customer communications, and root cause analysis (RCA).
• Act as a technical escalation point during major outages.
• Lead support Fortinet/FortiSASE architectures, including: Fortinet SD‑WAN branch and hub designs, Fortigate/FortiSASE for ZTNA, SWG, and FWaaS.
• Validate and enforce security policies, routing and segmentation strategies, high availability, and resiliency standards.
• Support: Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Cloud‑delivered firewall policies (FWaaS).

Network Engineer IV – Fortinet, FortiSASE

Solutions Engineer

• Act as the technical authority supporting Cisco-focused sales opportunities.
• Work closely with Account Executives and Inside Sales to design solutions.
• Build accurate Cisco configurations and produce compliant quotes.
• Manage Deal Registration, OIP, TIP, and QQ processes in alignment with Cisco partnership requirements.
• Support RFP/RFI responses with detailed technical documentation and Bills of Materials (BOM).

Pre-Sales Technical Solutions

Events

• Set the annual events strategy in partnership with Growth Marketing
• Align events to brand narrative, go-to-market priorities, and growth goals
• Define the role of events across the full funnel—from brand awareness to pipeline and expansion
• Build and maintain a multi-year event roadmap aligned to business priorities
• Plan and execute events end-to-end, including promotion, storytelling, logistics, and on-site execution
• Manage event budgets to ensure cost-effectiveness and ROI
• Partner with cross-functional stakeholders (Sales, Services, Partner, Product, Comms) to deliver cohesive experiences
• Own operational processes, timelines, vendors, and agencies
• Ensure consistent brand presence and high-quality execution across all events
• Lead and develop event team members and external partners
• Define and track event performance metrics (pipeline impact, ROI, engagement)
• Build scalable processes for capture, reporting, and optimization
• Use data and insights to continuously refine the events strategy
• Champion inclusive, collaborative, and high-performing team culture

Event Marketing Lead

Engineer

• Provide remote and onsite IT support to Consumers Energy locations across Michigan
• Deliver support primarily within an assigned home region, with flexibility to support other regions as needed
• Serve as remote hands for installation, replacement, and maintenance of IT and telecommunications equipment
• Respond to incidents, service requests, and outages, including after-hours support as required
• Support enterprise voice and unified communications platforms, including: Cisco Call Manager and associated applications, Avaya systems, Microsoft Teams Voice
• Assist with deployment, troubleshooting, and maintenance of IP and analog telephony devices, Paging systems, horns, and headsets
• Validate connectivity using cable testing and network reachability checks
• Provide basic troubleshooting and hardware support for conference rooms and AV technologies
• Support Asset Refresh Programs, including staging and deployment of Wireless access points, Network switches, Audio-visual equipment, Corporate security hardware
• Install, replace, and maintain UPS systems, ensuring proper monitoring and alerting

Unified Communication Engineer – II

Manager

• Own overall project coordination from order intake through installation and billing activation.
• Track milestones, manage timelines, and ensure on-time service delivery.
• Coordinate vendor meetings for project kick-offs and take-offs.
• Attend weekly customer calls and provide implementation updates.
• Coordinate WebEx/MS Teams spaces needed for installs when required.
• Trigger billing upon successful installation completion.
• Demonstrate technical competence in VoIP services and network solutions.
• Manage porting of client existing phone numbers.
• Build and configure phones in BroadSoft / Control Hub.
• Coordinate installation scheduling with field technicians.
• Order and track circuits (DIA / Bandwidth Aggregation).
• Order hardware, licenses, and required service components.
• Ship equipment to customer sites and validate receipt.
• Act as first-level customer support during implementations.
• Provide both pre-sales and post-sales implementation support.
• Maintain clear communication between clients and internal teams.

Associate Delivery Manager

• Participate in a 24×7 on-call rotation as a Tier‑3 escalation engineer for the Fortinet network stack, with emphasis on Fortinet Secure SD‑WAN.
• Troubleshoot and resolve complex issues involving: FortiGate Secure SD‑WAN control and data planes, IPsec/SSL VPN, BGP, NAT, firewall policy enforcement.
• Lead high‑severity incident response, customer communication, and root cause analysis (RCA).
• Own the full service lifecycle: Customer onboarding, Change management, Platform upgrades and migrations, Decommissioning.
• Validate and enforce: Security policies, Routing and segmentation strategies, High availability and resiliency standards.
• Support advanced routing implementations: BGP (policy control, filtering, failover), OSPF.
• Enable and support hybrid and cloud connectivity: AWS (VPC, Transit Gateway), Azure (vNET, vWAN, ExpressRoute), Google Cloud Platform (VPC).

Network Engineer II

Security Engineer

• Provide advanced support for Tier 1 and Tier 2 analysts in the investigation and remediation of high-severity security alerts.
• Participate in incident response activities, including triage, containment, eradication, and recovery.
• Serve as a technical escalation resource and subject matter expert for complex security issues.
• Deliver training and knowledge transfer to SOC analysts, engineers, and customers on third-party security technologies and best practices.
• Assist customers with implementation, configuration, and day-to-day administration of security platforms.
• Support new product deployments, automation initiatives, and continuous improvement efforts.

Security Engineer II

Product Manager

• Responsible for the end-to-end lifecycle of technology products
• Conduct market analysis and identify gaps
• Manage vendor relationships
• Lead product development from concept to launch
• Own go-to-market planning