Provide advanced support for Tier 1 and Tier 2 analysts in the investigation and remediation of high-severity security alerts.
Participate in incident response activities, including triage, containment, eradication, and recovery.
Serve as a technical escalation resource and subject matter expert for complex security issues.
Deliver training and knowledge transfer to SOC analysts, engineers, and customers on third-party security technologies and best practices.
Assist customers with implementation, configuration, and day-to-day administration of security platforms.
Support new product deployments, automation initiatives, and continuous improvement efforts.

Requirements

Experience supporting security technologies such as SIEM, EDR, vulnerability management, identity, and cloud security platforms.
Familiarity with public cloud environments (Azure, AWS, GCP).
Knowledge of incident response methodologies and operational best practices.
Strong troubleshooting, documentation, and communication skills.
Ability to balance technical depth with customer-facing responsibilities.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SIEMEDRvulnerability managementidentity securitycloud securityincident response methodologiestroubleshootingdocumentation

Soft Skills

communicationcustomer-facing responsibilities