CBTS

Engineer

• Provide remote and onsite IT support to Consumers Energy locations across Michigan
• Deliver support primarily within an assigned home region, with flexibility to support other regions as needed
• Serve as remote hands for installation, replacement, and maintenance of IT and telecommunications equipment
• Respond to incidents, service requests, and outages, including after-hours support as required
• Support enterprise voice and unified communications platforms, including: Cisco Call Manager and associated applications, Avaya systems, Microsoft Teams Voice
• Assist with deployment, troubleshooting, and maintenance of IP and analog telephony devices, Paging systems, horns, and headsets
• Validate connectivity using cable testing and network reachability checks
• Provide basic troubleshooting and hardware support for conference rooms and AV technologies
• Support Asset Refresh Programs, including staging and deployment of Wireless access points, Network switches, Audio-visual equipment, Corporate security hardware
• Install, replace, and maintain UPS systems, ensuring proper monitoring and alerting

Unified Communication Engineer – II

Manager

• Own overall project coordination from order intake through installation and billing activation.
• Track milestones, manage timelines, and ensure on-time service delivery.
• Coordinate vendor meetings for project kick-offs and take-offs.
• Attend weekly customer calls and provide implementation updates.
• Coordinate WebEx/MS Teams spaces needed for installs when required.
• Trigger billing upon successful installation completion.
• Demonstrate technical competence in VoIP services and network solutions.
• Manage porting of client existing phone numbers.
• Build and configure phones in BroadSoft / Control Hub.
• Coordinate installation scheduling with field technicians.
• Order and track circuits (DIA / Bandwidth Aggregation).
• Order hardware, licenses, and required service components.
• Ship equipment to customer sites and validate receipt.
• Act as first-level customer support during implementations.
• Provide both pre-sales and post-sales implementation support.
• Maintain clear communication between clients and internal teams.

Associate Delivery Manager

Network Engineer

• Participate in a 24×7 on-call rotation as a Tier‑3 escalation engineer for the Fortinet network stack, with emphasis on Fortinet Secure SD‑WAN.
• Troubleshoot and resolve complex issues involving: FortiGate Secure SD‑WAN control and data planes, IPsec/SSL VPN, BGP, NAT, firewall policy enforcement.
• Lead high‑severity incident response, customer communication, and root cause analysis (RCA).
• Own the full service lifecycle: Customer onboarding, Change management, Platform upgrades and migrations, Decommissioning.
• Validate and enforce: Security policies, Routing and segmentation strategies, High availability and resiliency standards.
• Support advanced routing implementations: BGP (policy control, filtering, failover), OSPF.
• Enable and support hybrid and cloud connectivity: AWS (VPC, Transit Gateway), Azure (vNET, vWAN, ExpressRoute), Google Cloud Platform (VPC).

Network Engineer II

Security Engineer

• Provide advanced support for Tier 1 and Tier 2 analysts in the investigation and remediation of high-severity security alerts.
• Participate in incident response activities, including triage, containment, eradication, and recovery.
• Serve as a technical escalation resource and subject matter expert for complex security issues.
• Deliver training and knowledge transfer to SOC analysts, engineers, and customers on third-party security technologies and best practices.
• Assist customers with implementation, configuration, and day-to-day administration of security platforms.
• Support new product deployments, automation initiatives, and continuous improvement efforts.

Security Engineer II

Product Manager

• Responsible for the end-to-end lifecycle of technology products
• Conduct market analysis and identify gaps
• Manage vendor relationships
• Lead product development from concept to launch
• Own go-to-market planning

Senior Product Manager

• Collaborate with diverse departments, including Managed Services Security, Managed Services Network, Engineering and Presales Architecture.
• Your primary responsibility will be the planning, configuration, and implementation of networking technology and providing Professional Services to our clients.
• This role may also involve support and repair functions for IP networks and associated customer networks.
• Lead technical deployment projects, including implementation plans, methods of procedures, and resource identification.
• Collaborate with Network Planning to manage growth and capacity plans, monitoring network performance and communicating capacity needs.
• Implement network designs ensuring performance, reliability, and scalability within Service Level Agreements (SLAs).
• Act as a technical lead on complex network projects.
• Represent Network Engineering on cross-functional product/project teams.
• Collaborate in the development, launch, and implementation of Professional Service services.

Network Engineer III

Director

• Lead the end-to-end execution of the company’s M&A strategy, from deal origination through close and early integration
• Own execution of the company’s M&A roadmap in alignment with corporate strategy
• Translate strategic priorities into clear acquisition theses and target profiles
• Lead end-to-end deal execution along with SVP Operations, including valuation, diligence, negotiation support, and closing
• Act as the primary internal quarterback for all active transactions
• Oversee development and review of robust financial models, including historical performance and forecast modeling
• Evaluate target economics, customer concentration, margin sustainability, scalability, and risk factors
• Lead cross-functional diligence workstreams (Finance, Tax, Legal, HR, IT, Commercial)
• Prepare and present investment committee and Board materials

Director of Corporate Development – M&A

• Lead and manage the Security Programs & Compliance team
• Oversee development of audit management processes
• Implement vendor risk management strategies
• Drive business resilience initiatives
• Contribute to safety and health program compliance
• Promote security awareness across the organization

Director of Security Programs

Financial Planning and Analysis

• Lead monthly, quarterly, and annual forecasting and budgeting processes
• Develop and maintain complex financial models to support strategic initiatives, pricing, and investment decisions
• Prepare and present executive-level financial reporting, including variance analysis, KPIs, and business insights
• Analyze revenue performance, cost structures, margins, and utilization across professional services, managed services, and recurring revenue models
• Partner with business leaders to evaluate new business opportunities, contracts, and pricing strategies
• Support month-end and quarter-end close activities, ensuring accuracy of financial results
• Identify trends, risks, and opportunities; proactively provide recommendations to leadership
• Improve and automate financial reporting processes and tools to increase efficiency and scalability
• Mentor and provide guidance to junior analysts, as needed

Senior Financial Analyst

Full-stack Engineer

• Lead the design, architecture, deployment, and optimization of enterprise storage solutions
• Serve as a technical subject-matter expert for customer engagements
• Lead storage project initiatives and act as an escalation point for complex technical challenges
• Contribute to solution architecture, presales engineering, and technical strategy
• Ensure high-quality delivery across multiple customer environments in the Midwest region

Senior Lead Engineer – Storage Admin

• Responsible for core infrastructure that underpins voice services delivered to State of Ohio and State of Indiana
• Manage operations, monitoring, and optimization of voice services

Senior Voice Manager

• Ensure the effective delivery of IT services to CBTS clients
• Maintain high levels of customer satisfaction
• Drive continuous improvement in service processes

Service Delivery Manager

• Lead and coordinate wiring and low voltage electrical installation projects
• Plan, schedule, and direct wiring and electrical installation projects
• Supervise, lead, and coordinate installation teams and subcontractors
• Manage procurement and scheduling of materials, tools, and equipment
• Maintain strict adherence to safety regulations

Wiring Installation Manager

Sales

• Develop and execute a comprehensive U.S. presales strategy aligned to CBTS growth objectives.
• Provide visionary leadership to the presales organization, fostering a culture of collaboration, innovation, accountability, and continuous improvement.
• Build, mentor, and lead a high-performing team of presales and solution sales professionals.
• Assess market opportunities and threats to develop solution strategies that drive measurable business outcomes.
• Collaborate closely with Sales and Marketing to align solutions to customer needs and market trends.
• Engage directly with key clients and prospects to build trusted relationships and deeply understand business and technical requirements.
• Partner with Engineering, Architecture, Cloud/Platform, Data, Finance, and Delivery teams to ensure solutions are scalable, cost-effective, and deliverable.

Vice President, Solution Sales

Marketing

• Drive brand awareness, customer engagement, and growth opportunities through innovative partner marketing programs
• Develop comprehensive marketing strategy and plan to support partnerships
• Lead execution of partner marketing campaigns and internal collaborations
• Define content strategy for partner marketing
• Track and measure success of marketing initiatives
• Own budget allocation for Marketing Development Funds