Participate in a 24×7 on‑call rotation as a Tier‑3 escalation engineer for Prisma SASE.
Troubleshoot and resolve complex issues across: Prisma SD‑WAN control and data planes, Prisma Access (Remote Networks, Mobile Users, Service Connections).
Lead high‑severity incident response, customer communications, and root cause analysis (RCA).
Own the full service lifecycle: Customer onboarding, Change management, Platform upgrades and migrations, Decommissioning.
Validate and enforce security policies, routing and segmentation strategies, high availability and resiliency standards.
Support advanced routing implementations: BGP (required), OSPF.
Enable and support hybrid and cloud connectivity: AWS, Azure, Google Cloud Platform.
Partner with security teams to align network enforcement with enterprise security posture.
Contribute to automation and standardization.

Requirements

10+ years of hands‑on network engineering experience.
Strong experience with configuration and support of routers, switches, firewalls, hubs, and WAN infrastructure.
Experience with hardware and software firewalls: Palo Alto, Fortinet, Check Point.
Prior experience in network design or sales engineering is a plus.
Proficiency with network monitoring and performance analysis tools.
Visio for detailed network diagrams.
Familiarity with wireless technologies and site surveys.
Security intelligence sources (e.g., CERT, BugTraq).
Palo Alto Networks Certified SD-WAN Engineer required.
Palo Alto Networks Certified Security Service Edge Engineer required.
Palo Alto Prisma Certified Cloud Security Engineer (PCCSE) highly recommended.
Cisco certifications ( CCNP or CCIE ) highly recommended.

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network engineeringtroubleshootingroot cause analysisBGPOSPFnetwork designconfiguration of routersconfiguration of switchesconfiguration of firewallsperformance analysis

Soft Skills

customer communicationsincident responseautomationstandardization

Certifications

Palo Alto Networks Certified SD-WAN EngineerPalo Alto Networks Certified Security Service Edge EngineerPalo Alto Prisma Certified Cloud Security EngineerCCNPCCIE