Provide remote and onsite IT support to Consumers Energy locations across Michigan
Deliver support primarily within an assigned home region, with flexibility to support other regions as needed
Serve as remote hands for installation, replacement, and maintenance of IT and telecommunications equipment
Respond to incidents, service requests, and outages, including after-hours support as required
Support enterprise voice and unified communications platforms, including: Cisco Call Manager and associated applications, Avaya systems, Microsoft Teams Voice
Assist with deployment, troubleshooting, and maintenance of IP and analog telephony devices, Paging systems, horns, and headsets
Validate connectivity using cable testing and network reachability checks
Provide basic troubleshooting and hardware support for conference rooms and AV technologies
Support Asset Refresh Programs, including staging and deployment of Wireless access points, Network switches, Audio-visual equipment, Corporate security hardware
Install, replace, and maintain UPS systems, ensuring proper monitoring and alerting

Requirements

Experience supporting Unified Communications and Voice technologies
Working knowledge of Cisco, Avaya, and Microsoft Teams Voice
Familiarity with IP, SIP, analog/digital telephony, and paging systems
Experience with IT field services, hardware installation, and troubleshooting
Familiarity with ServiceNow or similar ticketing systems
Strong documentation, communication, and customer service skills
Ability to work independently and collaboratively in a team environment
Willingness and ability to travel within Michigan as needed
Experience in enterprise or utility environments (preferred)
Knowledge of network infrastructure, UPS systems, and AV technologies (preferred)
Experience supporting geographically distributed locations (preferred)
CMDB and asset management experience (preferred)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportUnified CommunicationsVoice technologiesCiscoAvayaMicrosoft Teams VoiceIP telephonyanalog telephonySIPtroubleshooting

Soft Skills

documentationcommunicationcustomer serviceindependent workteam collaboration