Caterpillar Inc.

Field Engineer

• Develop appropriate procedures and plans to ensure product quality and evaluate results to identify deficiencies.
• Collaborating with product teams to correct design flaws as needed.
• Provide support to triage and direct issues to appropriate teams.
• Maximize customer uptime by providing quick field improvements.
• Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product.
• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
• Assist in new customer onboarding and deployment
• Support customer data gathering initiatives to provide technical teams robust requirement information
• Work with corporate partners to enable scalable training offerings for dealers and customers

Product Service Engineer – Technology

General Counsel

• Deliver legal counsel and support of Caterpillar’s U.S. business operations on a wide range of labor and employment matters, including issues involving the FMLA, FLSA, ADA, ADEA, Title VII, OFCCP, NLRA and HR policy compliance
• Establish and maintain relationships, credibility, and trust with human resources and business leadership, stakeholders, and legal colleagues across a global organization
• Collaborate with colleagues to provide strategic employment and labor law counsel and drive successful outcomes in complex and highly sensitive matters
• Handle inquiries, audits, investigations, and actions from government officials or agencies responsible for labor and employment regulation
• Identify and assess legal risks and new developments and advise internal business partners and leadership on development and implementation of new laws, regulations, policies, and procedures
• Provide legal training based on risk assessment, strategic objectives, and legal developments

Senior Corporate Counsel – Labor and Employment

Technical Project Manager

• Drive Digital Transformation Execution
• Analyze pain points across the organization and Design & Prioritize Impact-Driven Initiatives
• Define and sequence initiatives that engagement and Digital Culture.
• Orchestrate Cross-Functional Alignment – Align product team, field, and enablement teams to ensure cohesive execution of transformation initiatives.
• Champion change management initiatives that embed digital behaviors, foster innovation, and strengthen a culture of continuous improvement.
• Drive training programs and learning journeys (e.g., UYDG, mentoring) to strengthen digital fluency at scale.
• Embed Digital Mindset Across Stakeholders – Partner with HR, business units, and dealer teams to institutionalize digital behaviors and adoption practices.
• Track and manage diverse projects milestones, ensuring initiatives are delivered on time and within budget.
• Maintain program/project documentation and provide transparent status updates to senior leadership.
• Support Internal and external events to Build Team culture showcase digital transformation impact.

Lead Digital Transformation Project Manager

Engineer

• Develop the simulation logic and behavioral models governing machine and system behavior.
• Create high-fidelity 3D models, scenes, and environments using NVIDIA Omniverse, USD, and Omniverse Kit-based pipelines.
• Execute model validation and verification plans, ensuring digital twins are accurate and numerically stable.
• Contribute to toolchain and pipeline design, including scripting utilities, automated test frameworks, and modular code libraries.
• Work hands-on with multiple digital-twin platforms, such as NVIDIA Omniverse, CARLA, Siemens NX/Teamcenter/Plant Simulation, Dassault 3DEXPERIENCE, Ansys Twin Builder, or similar, Unity or Unreal Engine.
• Integrate data, models, or external simulation engines into unified digital-twin experiences.

Senior Digital Twin Engineer

Sales

• Lead DDC for Rental & Used capabilities across the Americas (US, Canada, Latin America), ensuring consistent execution across field teams and dealers
• Conduct reviews with field teams and/or dealers to identify risks and unlock growth opportunities
• Develop & support rollout of new programs and strategic initiatives
• Identify and scale dealer practices that improve sales effectiveness, customer satisfaction, and dealer capability to address customer pain points and drive consistent customer experience
• Lead and support training initiatives that build dealer capabilities aligned to DDC priorities
• Ensure training content is practical, scalable, and relevant to dealer needs
• Reinforce consistent adoption of tools, processes, and commercial discipline

Rental Sales Representative

Sales Engineer

• Identify customer technical requirements, pain points, and use cases, providing solutions tailored to their business needs.
• Build relationships with technical stakeholders within customer organizations.
• Develop switchgear and control business in partnership with the Caterpillar dealer network.
• Create quotes in collaboration with switchgear engineers and project management teams.
• Share customer feedback with internal product and engineering teams to aid in product development.

General

• Identifies common safety/health/environmental hazards inherent in the organization's operations and establishes guidelines for protection from those hazards.
• Provide support and EHS expertise to approximately 12 global facilities across the division, aligning on compliance, company and divisional standards.
• Embrace Human and Organizational Principles (HOP) mindset and aligns culture, processes and systems to prevent serious injuries in the organization by delivering training, identifying high energy risk, and providing mitigation and prevention strategies.
• Audits safety/health/environmental programs for compliance with company standards, government regulations, and adequacy relative to local conditions.
• Monitors periodic performance reports for trends and conditions, alerts management to opportunities and makes recommendations for improvement.

Senior EHS Specialist

Solutions Engineer

• Develop and execute global account strategies, building strong executive-level customer relationships.
• Serve as the single point of coordination across customers, internal teams, and the global dealer network.
• Align dealers and internal stakeholders on pricing, specifications, and commercial strategy.
• Facilitate collaboration across multiple dealers to support complex, multi-territory opportunities.
• Align internal teams and dealers to ensure seamless execution of customer requirements and timelines.
• Maintain strong relationships through ongoing engagement, feedback, and structured business reviews.
• Lead escalation management, ensuring timely and effective resolution across stakeholders.
• Monitor account performance and drive alignment with KPIs, service levels, and commitments.
• Act as the voice of the customer to improve processes, solutions, and dealer collaboration.

Account Manager – Retail Electric Power Solutions

Civil Engineer

• Supports the identification, investigation, monitoring, and resolution of customer issues for products supported by Construction Industries following established standards and processes.
• These products include Grade Control (2D/3D), Payload, Cat Command, Detect/Safety systems as well as other machine-based inquiries.
• Supports technical tasks related to business processes and applications.
• Assists in gathering and analyzing business requirements and identifying technical gaps.
• Participates in troubleshooting activities, root cause analysis, and issue resolution.
• Follows defined processes for risk assessment, corrective actions, and quality checks.
• Shares customer feedback with internal teams to help improve products and services.
• Supports onboarding of any new products into Construction Industries Helpline.
• Stays current on product updates, releases and system changes to ensure effective support coverage on relevant products.
• Develop / maintain healthy working relationships with business partner technical support personnel and serve as primary point of escalation for any technical related issues.

Digital Technical Support Engineer – Construction Technology

Customer Support

• Define and evolve the GEN AI product vision to support Dealers and Customers, aligned with Caterpillar’s AI Assistant roadmap and enterprise transformation goals.
• Drive prioritization of features such shopping, search and repair options.
• Collaborate with engineering, data science, CM/FM operations, and dealer support teams to deliver scalable AI solutions with high reliability and compliance.
• Partner with Cat Digital platform and Digital Product Management teams to ensure alignment with broader enterprise AI strategies.
• Oversee the full lifecycle of GEN AI solutions—from ideation and prototyping to testing, deployment, and continuous improvement.
• Champion user-centric design for dealer and customer-facing solutions, enabling shopping, search and repair options.
• Monitor solution performance, usage patterns, and feedback to inform enhancements and ensure measurable impact on dealer and customer engagements.
• Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities for proactive shopping, search and repair options.

Principal GenAI Product Manager – Dealer and Customer Support

QA Engineer

• Conduct field safety and quality inspections to assess compliance with applicable standards, procedures, and work practices.
• Deliver field training and support onboarding for newly hired field technicians.
• Mentor field personnel to promote consistent, safe, and quality-focused work practices aligned with applicable process documentation.
• Complete, review, and analyze reports to identify trends, issues, deficiencies, and improvement opportunities.
• Organize and facilitate meetings to develop solutions that support continuous improvement across field and shop operations.
• Identify and support opportunities to standardize and optimize field and shop processes and procedures.
• Collaborate with cross-functional stakeholders to ensure field safety, quality, and operational needs are met.
• Perform other duties as assigned.

Field Quality Assurance Analyst

Cloud Engineer

• Lead product support operations for enterprise applications across Azure, AWS and other cloud environments that deliver solutions to Caterpillar dealers and customers around the world.
• Lead and mentor a cross-functional team of support engineers, data scientists and application developers driving operational excellence, accountability, and continuous improvement.
• Ensure applications adhere to corporate data privacy and cyber security policies and controls.
• Oversee incident management, root cause analysis, and problem resolution, reducing recurring issues and improving system stability.
• Coordinate and support major system releases and cutovers, ensuring minimal customer impact and smooth transitions.
• Develop and maintain standard operating procedures (SOPs) and knowledge documentation to improve team efficiency and onboarding.
• Partner with third-party vendors and internal IT teams to provide application enhancements to ensure overall application performance and improvements in reliability, maintainability, and customer experience.

Product Support Manager – Cloud Services, Tool Development

Electrical Engineer

• Frequent support of dealer service department (technicians & Technical Communicators) in resolving product problems via ticketing system (PS-CRM/DSN), phone, and email with own knowledge/experience and combined strengths of internal process partners across engineering and product support organizations.
• Regular maintenance and development of Service Information with internal publication teams to insure proper service information is available to dealer organizations.
• Regular review of hardware and software quality reports to identify improvement opportunities and analyze responsible internal organization to work.
• As needed, initiates Continuous Product Improvements activities with internal engineering organizations and other process partners; continue to support projects through subsequent phases requiring investigation, validation, and corrective action communications.
• Supports internal process partners in validation of New Product Introductions extending to field support with dealer organizations and developing relevant service information with publication teams.
• Supports internal process partners on serviceability, product performance, product troubleshooting, utilization, application differences, and other inquiries.
• Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies.
• Correcting design flaws as needed.
• Evaluating production processes to identify defects in manufacturing and design.
• Modifying designs to maximize production efficiency and product quality.
• Soliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
• Writing technical specifications and instructions to ensure product quality and performance.
• Tracking and managing the status of projects from inception to release.
• Customer and Dealer site visits as necessary to maintain relationships and resolve product problems, validate improvements, and assist with new product utilization.

Product Service Engineer, Electronics

• Provide hands-on technical expertise to analyse issues, communicate corrective actions, and escalate priorities for MineStar hardware and software.
• Use structured support processes to respond, restore, and resolve customer issues.
• Act as a strong advocate for both customers and dealers, ensuring their needs and challenges are effectively communicated to internal engineering teams to drive impactful solutions.
• Identify and drive continuous product improvement opportunities, including functional enhancements and serviceability improvements.
• Participate in New Product Introductions (NPI) and New Market Introductions (NMI) and contribute to product field testing and validation.
• Participate in the development of service documentation and publications associated with the Command for Hauling MineStar Technology Solution.
• Regularly travel to Customers and Dealers facilities to provide technical assistance.
• Engage with cross-functional teams on product related incident investigations.

Product Service Engineer

Product Manager

• Responsible for solution‑ and component‑level architecture for PIM capabilities
• Translate business and product requirements into scalable, secure, and operable solution designs
• Ensure that PIM solutions are designed and implemented in alignment with enterprise architecture standards
• Actively augment delivery teams through hands‑on architectural contribution