Community Manager

• The Casebook Customer Experience team seeks an experienced and entrepreneurial Community Manager to join our expanding team. Reporting directly to the Head of Marketing, this role demands a driven self-starter with a background in community management, preferably within the nonprofit sector or with a demonstrated understanding of its dynamics.
• Establish and manage communities for customers, including online forums and in-person user group events.
• Produce and moderate engaging multimedia content tailored to the community's interests and strategic goals.
• Develop events, groups, and activities to foster member engagement and advocacy.
• Address community inquiries and feedback, sharing insights with internal teams, including product and marketing.
• Identify and cultivate key advocates within the community, tracking their interest in becoming customer champions, references, or contributors to case studies.
• Devise strategies and plans to effectively communicate and engage with customers, providing them with valuable insights, best practices, product updates, and trends.
• Drive review activity on peer review sites and communities like G2, TrustRadius, Capterra, and Gartner Peer Insights.
• Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes.

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