Casebook PBC

Community Manager

• The Casebook Customer Experience team seeks an experienced and entrepreneurial Community Manager to join our expanding team. Reporting directly to the Head of Marketing, this role demands a driven self-starter with a background in community management, preferably within the nonprofit sector or with a demonstrated understanding of its dynamics.
• Establish and manage communities for customers, including online forums and in-person user group events.
• Produce and moderate engaging multimedia content tailored to the community's interests and strategic goals.
• Develop events, groups, and activities to foster member engagement and advocacy.
• Address community inquiries and feedback, sharing insights with internal teams, including product and marketing.
• Identify and cultivate key advocates within the community, tracking their interest in becoming customer champions, references, or contributors to case studies.
• Devise strategies and plans to effectively communicate and engage with customers, providing them with valuable insights, best practices, product updates, and trends.
• Drive review activity on peer review sites and communities like G2, TrustRadius, Capterra, and Gartner Peer Insights.
• Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes.

Onboarding Specialist

• Guide customers from sales handoff through “Value One” — their first meaningful win with Casebook
• Lead discovery, kickoff, and implementation sessions to set a strong foundation
• Build trust by tailoring onboarding to each customer’s goals and challenges
• Define measurable success criteria and track progress throughout onboarding and initial adoption
• Ensure customers are trained, adopting key workflows, and achieving desired outcomes
• Collaborate closely with Sales, RevOps, Marketing, Product, and Support to continually improve the onboarding journey
• Equip customers with the tools and support they need to get their entire team up and running successfully
• Document progress and ensure a seamless handoff to the CSM
• Manage 15–20 active onboarding projects concurrently
• Support customer setup, configuration, and integrations
• Run adoption workshops that drive measurable results
• Track milestones and report progress
• Identify and pursue advocacy opportunities early in the relationship

Customer Onboarding Manager II

Backend Engineer

• Lead software/systems engineer with experience building enterprise cloud native software for Casebook Platform; lead role on Agile team; own code repositories and deployment processes\n• Casebook Platform delivers SaaS solutions for human services to state/local government and nonprofit organizations\n• Work with client stakeholders, product managers, designers, platform architect, and other engineers\n• Build and ship software using Java, React, TypeScript, GraphQL, Spring Boot, Kafka, ElasticSearch, Redis, S3, Redshift, PostgreSQL, and AWS\n• Emphasize security, extensibility, testing, and CI/CD in system architecture\n• Remote working within United States; US-based applicants only

Community Manager

Customer Onboarding Manager II

Lead Engineer - Full Stack, Java / GraphQL / React / AWS