CXG

Community Specialist

CXG

contract

Posted on:

Origin:  • 🇹🇷 Turkey

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Job Level

Mid-LevelSenior

About the role

  • Collaborate with the Growth Engagement Team to execute strategies to attract new members across job sites, forums, social media, and community groups.
  • Identify and explore cities and countries across Europe requiring growth initiatives.
  • Lead creative engagement projects (partnerships, university collaborations, magazines, travel retail, referral programs) to maximize user acquisition.
  • Build strategic partnerships with influencers, content creators, and stakeholders to accelerate user acquisition.
  • Foster a positive and engaged Community by promptly addressing inquiries and feedback and cultivating relationships across channels.
  • Work closely with the global community manager and Operations & Community Manager (Europe) to align with global strategies and identify engagement, rewards, and referral needs.
  • Manage email campaigns from creation and scheduling to deployment and continuously optimize segmentation via CRM for active, lost, and dormant users.
  • Monitor and analyze key performance indicators related to community engagement and provide regular reports on initiative effectiveness.
  • Use data insights to optimize engagement strategies and work within the budget, reporting monthly on actual spending vs target.

Requirements

  • Bachelor's degree in Marketing, Communications, or a related field.
  • 3+ years of experience in community engagement.
  • Excellent interpersonal and communication skills.
  • Analytical mindset with the ability to interpret data and derive actionable insights.
  • Autonomous and independent thinking; ability to work with a remote team.
  • Microsoft Office skills (Excel, PowerPoint).
  • Passion and knowledge of luxury brands (good to have).
  • Understanding of the retail industry and luxury market (good to have).
  • Experience working with CRM Marketing tools (HubSpot) (good to have).
  • Rigorous organization and ability to multitask.
  • Excellent time management and ability to meet deadlines under pressure.
  • Hands-on, “roll-up-your-sleeves” attitude.
  • Proactive attitude and takes initiative; challenges the status quo.
  • Ability to work under pressure and manage stress.
  • Reliable and able to work remotely without supervision and deliver on KPIs and on time.
  • Resourceful and has a problem-solving mindset.
  • Open to change and able to think outside of the box to find new solutions.
  • Ability to see the “big picture”.