Collaborate with the Growth Engagement Team to execute strategies to attract new members across job sites, forums, social media, and community groups.
Identify and explore cities and countries across Europe requiring growth initiatives.
Lead creative engagement projects (partnerships, university collaborations, magazines, travel retail, referral programs) to maximize user acquisition.
Build strategic partnerships with influencers, content creators, and stakeholders to accelerate user acquisition.
Foster a positive and engaged Community by promptly addressing inquiries and feedback and cultivating relationships across channels.
Work closely with the global community manager and Operations & Community Manager (Europe) to align with global strategies and identify engagement, rewards, and referral needs.
Manage email campaigns from creation and scheduling to deployment and continuously optimize segmentation via CRM for active, lost, and dormant users.
Monitor and analyze key performance indicators related to community engagement and provide regular reports on initiative effectiveness.
Use data insights to optimize engagement strategies and work within the budget, reporting monthly on actual spending vs target.
Requirements
Bachelor's degree in Marketing, Communications, or a related field.
3+ years of experience in community engagement.
Excellent interpersonal and communication skills.
Analytical mindset with the ability to interpret data and derive actionable insights.
Autonomous and independent thinking; ability to work with a remote team.
Microsoft Office skills (Excel, PowerPoint).
Passion and knowledge of luxury brands (good to have).
Understanding of the retail industry and luxury market (good to have).
Experience working with CRM Marketing tools (HubSpot) (good to have).
Rigorous organization and ability to multitask.
Excellent time management and ability to meet deadlines under pressure.
Hands-on, “roll-up-your-sleeves” attitude.
Proactive attitude and takes initiative; challenges the status quo.
Ability to work under pressure and manage stress.
Reliable and able to work remotely without supervision and deliver on KPIs and on time.
Resourceful and has a problem-solving mindset.
Open to change and able to think outside of the box to find new solutions.