Vice President

• Lead your team towards excellence with energy, clarity, and empathy.
• Develop the Customer Success team competencies and promote a consultative, solution-oriented mindset.
• Ensure effective resource allocation and team alignment with business priorities.
• Foster a positive, inclusive, and performance-driven culture across Customer Success.
• Animate the overall EU team routines: meetings, working sessions, seminars and performance management according to established practices.
• Drive the group’s strategic transformation and innovation adoption
• Implement the EU strategy in line with CXG’s long-term vision and the unique characteristics of the Parisian team.
• Represent CXG in Europe with a strong client-oriented mindset.
• Oversee project execution, ensuring timely and high-quality delivery for EU led projects across all our areas of expertise: measurement, academy, consulting and customer insights.
• Guide the team in designing impactful client solutions, leveraging CXG’s full range of solutions and methodologies.
• Support and challenge clients with strategic insights and added value.
• Promote CXG’s thought leadership and visibility through your network.
• Deliver impactful presentations and ensure your team does the same
• International coordination : provide clarity and guidance across all CXG stakeholders for international partnerships to ensure that we deliver elevated value across the globe.

Deputy VP, Luxury Retail

Graphics Designer

• Create compelling posts, carousels, and graphics that align with CXG’s brand identity.
• Enhance visuals with advanced photo editing, color grading, and manipulation using Adobe Photoshop.
• Develop creative concepts and layouts for professional reports using Adobe InDesign.
• Create infographics, charts, and visual elements to enhance complex written content.
• Innovate on long-form designs, ensuring readability and aesthetic appeal.
• Design visually engaging slides for internal and external audiences.
• Transform data-heavy content into digestible, visually appealing presentations.
• Support the commercial, data science, and research teams in upscaling reports and proposals.
• Full competency and experience in AI generation models like MidJourney to create unique and brand-consistent visuals.
• Quickly produce visually appealing content for internal updates and team communications.
• Create vector-based designs and web-ready SVGs using Adobe Illustrator.
• Design infographics and icons that elevate digital and print assets.

Senior Graphic Designer

Backend Engineer

• Design scalable, secure, and high-performance solutions on .NET Core
• Refactor and optimize legacy codebases for maintainability and performance
• Conduct code reviews and enforce clean architecture principles
• Stay directly involved in development from design to deployment
• Monitor and optimize cloud resources using Azure DevOps
• Analyze logs, troubleshoot issues, and propose corrective solutions
• Implement automated monitoring and alerting strategies
• Apply and maintain security patches, upgrades, and fixes
• Define and enforce secure coding practices across the team
• Anticipate and mitigate emerging security threats
• Optimize SQL and NoSQL databases for performance and scalability
• Design and manage ETL pipelines with strong data handling expertise
• Implement and tune Elasticsearch for search and analytics
• Develop and support real-time dashboards for operational insights
• Act as the go-to technical expert for complex problems and mentor developers
• Provide strategic guidance while remaining hands-on in delivery and evaluate new tools and technology trends

Senior .NET Architect

Learning and Development

• Join a dynamic, fast-paced environment and work closely with teams based in Singapore
• Support the Customer Success Manager to execute training projects for luxury brand clients from start to finish
• Report to Senior Customer Success Manager and assist in managing global training projects
• Support managing training projects and preparing clients’ training presentations
• Attend clients’ meetings and maintain strong communication with consultants and trainers
• Gather and tidy up proof of performance (photos/screenshots) from trainers for invoicing
• Ensure trainers submit invoices or expenses via system or email on time and review invoice details
• Update training link excel with details and conduct data analysis on training quiz scores and evaluations
• Support trainers and consultants through training execution

Training Coordinator – Luxury Retail

Designer

• Support CXG Academy Team to deliver digital learning content for CXG Learn platform
• Contribute to needs analysis and identify learning objectives
• Support instructional design: create training paths (classroom, e-learning, blended), develop storyboards and instructional scenarios, adapt content to target audiences
• Produce and design content: select learning resources (videos, quizzes, infographics), produce e-learning modules using authoring tools (Articulate Storyline, Rise, Autrice), create media using digital and AI tools (Heygen, Canva Pro)
• Contribute to defining the digital graphic identity of modules
• Test developed modules, gather feedback and suggest learning and technical adjustments
• Conduct competitive intelligence on digital learning, digital tools and innovative learning methods
• Contribute to training project planning and monitoring and collaborate with Content Creation Manager

Junior Instructional Designer

Analyst

• Reporting and processing primary data
• Analyze statistical data and deliver the insights in a story-telling way
• Collaborate with project managers to prepare research reports and propose an action plan to clients
• Manage project timeline, delivery and side projects for assigned regions/projects
• Proofreading and data checking research reports to ensure deliverables are error-free
• Collect industry information and consolidate them into reports and presentations
• Work closely with the data science team in a dynamic, fast-paced environment

Customer Experience Analyst

• Design, modify, develop, write and implement software programming applications.
• Support and/or install software applications and components.
• Work from written specifications and pre-established guidelines and maintain documentation of process flow.
• Responsible for health, performance and availability of company applications across Dev/Test/PreProd/Prod environments.
• Complete all phases of the software development life cycle including analysis, design, implementation, testing and support.
• Write business requirements documents and/or manage Agile backlogs and monitor project implementation.
• Maintain code quality and perform automated unit and integration testing.
• Refactor legacy codebase and rework flows to improve production systems.
• Maintain and develop current systems and integrate internal systems with 3rd party systems.
• Provide technical guidance and mentorship to other team members.

Senior .NET Developer

Customer Support

• Lead CXG's NPS Solution (NPS Pulse): supervise NPS solution on ongoing projects and serve as main point of contact for clients.
• Liaise with support teams to ensure high levels of client satisfaction.
• Contribute to business development by creating proposals to expand NPS solutions and convert prospects into long-term partners.
• Drive innovation in customer experience strategies and shape the Voice of the Customer.
• Develop concise presentation decks, marketing collaterals, and assets to support Measurement solutions.
• Collaborate with cross-functional teams (Innovation, Marketing, Practices, Regions) to align Measurement solutions with client needs.
• Publish customer experience insights showcasing CXG’s expertise and create captions/infographics for social media leveraging benchmark data.
• Coordinate with Data Science and Marketing teams to design and deliver engaging content.
• Develop pilot projects in new verticals for the Measurement Practice.
• Lead cross-functional teams to ensure seamless collaboration and high-quality project delivery.
• Ensure deliverables exceed client expectations through quality and attention to detail.
• Manage complex consulting projects with strong understanding of client needs and emerging industry trends.

Customer Experience Manager

Attorney

• Responsible for managing legal aspects of the company with a focus on corporate law and company secretarial duties in a multinational setting.
• Provide legal advice on commercial contracts, labor law, partnerships, international ventures, and corporate finance.
• Oversee and manage company secretarial duties, including business licences, Corporate Registrar returns and submissions, Board of Directors documentation, and shareholder relations.
• Handle annual filings and ensure compliance with corporate governance requirements.
• Advise on and manage board and shareholder matters, including preparing for and conducting meetings, drafting resolutions, and maintaining communication.
• Communicate and negotiate with external parties such as regulators, external counsel, and public authorities with a global perspective.
• Draft and solidify agreements, contracts, and other legal documents to safeguard the company’s legal rights.
• Prepare presentations for meetings, notices, resolutions, agendas, and related reports; take and transcribe minutes of meetings.

Corporate Legal Associate

Community Manager

• Collaborate with the Growth Engagement Team to execute strategies to attract new members across job sites, forums, social media, and community groups.
• Identify and explore cities and countries across Europe requiring growth initiatives.
• Lead creative engagement projects (partnerships, university collaborations, magazines, travel retail, referral programs) to maximize user acquisition.
• Build strategic partnerships with influencers, content creators, and stakeholders to accelerate user acquisition.
• Foster a positive and engaged Community by promptly addressing inquiries and feedback and cultivating relationships across channels.
• Work closely with the global community manager and Operations & Community Manager (Europe) to align with global strategies and identify engagement, rewards, and referral needs.
• Manage email campaigns from creation and scheduling to deployment and continuously optimize segmentation via CRM for active, lost, and dormant users.
• Monitor and analyze key performance indicators related to community engagement and provide regular reports on initiative effectiveness.
• Use data insights to optimize engagement strategies and work within the budget, reporting monthly on actual spending vs target.