Customer Support

• Choose assignments based on your availability and location
• Observe every detail: evaluate the atmosphere, level of service, digital and face-to-face interactions on site, follow-up communications, and the overall customer journey
• Provide honest, detailed feedback using short questionnaires

Freelance Automotive Customer Experience Evaluator

DevOps Engineer

• Designs, builds, and operates highly reliable, secure, and scalable DataOps and MLOps platforms with strong engineering rigor.
• Owns infrastructure, data, and ML production pipelines end to end, enforcing automation, testing, governance, and operational best practices.
• Acts as the quality and reliability gatekeeper for all data and AI workloads.

DataOps / MLOps Engineer – Strong DevOps Focus

AI Engineer

• Designs, develops, and deploys end-to-end artificial intelligence systems with a focus on generative AI, large language models, and computer vision.
• Owns the full AI lifecycle independently—from data preparation and model development to packaging, serving, scaling, and monitoring models in production.
• Builds scalable AI solutions such as chatbots, copilots, predictive systems, intelligent automation, and vision-based applications, leveraging Snowflake as part of the data and analytics environment.
• Your duties will also involve: artificial Intelligence, Machine Learning, and Deep Learning, Generative AI and Large Language Models (LLMs), Prompt engineering, fine-tuning, and model evaluation, Computer Vision (image classification, object detection, OCR), NLP, neural networks, and predictive modeling, Python and AI/ML frameworks (TensorFlow, PyTorch, Hugging Face, LangChain, LlamaIndex), Packaging, serving, and scaling models using APIs, microservices, and batch or real-time inference architectures, Retrieval-Augmented Generation (RAG), Snowflake (data modeling, analytics, and AI integrations), Model deployment, monitoring, and optimization (MLOps), Cloud platforms and AI APIs.

AI Engineer – GenAI, LLMs, Computer Vision

Auditor

• - Conduct in-store evaluations, assessing cleanliness, product presentation, and device functionality.
• - Complete an online questionnaire with detailed insights and feedback.
• - Capture high-quality photos to support your assessments.
• - Each audit takes approximately 45-60 minutes per store.

Freelance Merchandising Auditor

Community Manager

• Own the US growth strategy for Evaluator acquisition, aligned with profile needs and country targets.
• Localize global playbooks for American platforms, culture, and applicable guidelines, in collaboration with relevant stakeholders.
• Identify, prioritize, and test new channels (campus programs, communities, influencers, niche platforms).
• Design and run multi-channel acquisition campaigns (online, offline, social, partnerships).
• Lead social recruiting on Snapchat, Instagram, TikTok and other relevant local platforms.
• Build and manage university, travel, and auto community programs to source qualified Evaluators.
• Implement direct recruitment campaigns and processes with full autonomy to design and execute strategies.
• Own performance and budget across channels, optimizing for volume, quality, and cost per qualified lead.
• Own the acquisition funnel from first touch to qualified Evaluator.
• Diagnose drop-offs in the funnel and partner with Operations and Growth & Engagement teams to adjust targeting, messaging, and incentives.
• Run structured A/B tests (audiences, creatives, offers, sequencing, timing) to improve sign-up and qualification rates.
• Build and maintain clear, simple processes so the funnel can be scaled.
• Define, track, and report on core acquisition KPIs: Leads generated, Conversion per pre-activation stage, Time-to-qualified, Cost per sign-up, per qualified Evaluator, Channel ROI and quality.
• Maintain dashboards and campaign reports; turn data into concrete next steps, not just slides.
• Use CRM/marketing tools (Clay, HubSpot, etc.) to structure outreach lists, automations, and follow-ups.
• Partner closely with the Operations team to ensure a smooth handover from qualified Evaluator to first mission.
• Share funnel insights with Operations (profile quality, channel differences, expectations) to help them optimize activation.
• Develop and execute targeted communication to nurture potential Evaluators through qualification (email, messaging, content).
• Write clear, concise marketing and recruiting materials in English (optional, also Spanish).

Growth Lead – Evaluator Community

Operations

• Recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific projects (by emails/phone calls)
• Manage the timely assignment and execution of the missions as per company standards, specific client requirements and project schedule/deadline
• Coordinate and report project status to the Operations Manager or the Operations Team Lead

Freelance Operations and Community Associate – Korean Speaker

Growth Marketing

• Own the Japan growth strategy for Evaluator acquisition, aligned with profile needs and country targets.
• Localize global playbooks for Japanese platforms, culture, and applicable guidelines, in collaboration with relevant stakeholders.
• Identify, prioritize, and test new channels (campus programs, communities, influencers, niche platforms).
• Design and run multi-channel acquisition campaigns (online, offline, social, partnerships).
• Lead social recruiting on LINE, Instagram, TikTok and other relevant local platforms.
• Build and manage university, travel, and auto community programs to source qualified Evaluators.
• Implement direct recruitment campaigns and processes with full autonomy to design and execute strategies.
• Own performance and budget across channels, optimizing for volume, quality, and cost per qualified lead.
• Own the acquisition funnel from first touch to qualified Evaluator.
• Diagnose drop-offs in the funnel and partner with Operations and Growth & Engagement teams to adjust targeting, messaging, and incentives.
• Run structured A/B tests (audiences, creatives, offers, sequencing, timing) to improve sign-up and qualification rates.
• Build and maintain clear, simple processes so the funnel can be scaled.
• Define, track, and report on core acquisition KPIs
• Maintain dashboards and campaign reports; turn data into concrete next steps, not just slides.
• Use CRM/marketing tools (Clay, HubSpot, etc.) to structure outreach lists, automations, and follow-ups.
• Partner closely with the Operations team to ensure a smooth handover from qualified Evaluator to first mission.
• Share funnel insights with Operations (profile quality, channel differences, expectations) to help them optimize activation.
• Develop and execute targeted communication to nurture potential Evaluators through qualification (email, messaging, content).
• Write clear, concise marketing and recruiting materials in English and Japanese.
• Take ownership of projects end-to-end, managing multiple initiatives and stakeholders at once.

Growth Lead

Customer Success Manager

• Serve as a strategic advisor to leading luxury and premium brands on customer and employee experience topics.
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Manage a portfolio of client accounts, ensuring the highest standards of service and client satisfaction.
• Oversee full project lifecycle: from proposal development, planning and execution to delivery and follow-up.
• Present insights and recommendations to executive-level stakeholders in a structured, consultative manner.
• Collaborate with internal teams to design tailored methodologies and solutions.
• Maintain oversight on budgets, timelines, deliverable quality and stakeholders.

Senior Customer Success Associate – Luxury Retail

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas
• Ensure proper scheduling and execution of the fieldwork projects as per company standards
• Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
• Conduct surveys screening and validation
• Set appropriate pay rate to evaluations while making sure operation margin target is reached
• Contribute to the Evaluators Database optimization and make sure data are updated
• Maintain healthy relationship with Evaluators.
• Make sure the finance team has all their payment details of evaluators to receive their payments on time.

CXG

Freelance Automotive Customer Experience Evaluator

DataOps / MLOps Engineer – Strong DevOps Focus

AI Engineer – GenAI, LLMs, Computer Vision

Freelance Merchandising Auditor

Growth Lead – Evaluator Community

Freelance Operations and Community Associate – Korean Speaker

Growth Lead

Freelance Merchandising Auditor

Senior Customer Success Associate – Luxury Retail

Operations Coordinator, Japanese Speaker