Cartão Elo

Designer

• Conduzir processos de discovery de ponta a ponta, estruturando problemas, hipóteses e perguntas estratégicas.
• Definir e aplicar metodologias de pesquisa qualitativas e quantitativas, guiando investigações e sintetizando insights acionáveis.
• Traduzir aprendizados de pesquisa em recomendações estratégicas, direcionamento de produto e priorização de iniciativas.
• Conduzir diagnósticos completos de experiências, incluindo construção de mapas de jornadas, ecossistemas, modelos operacionais e blueprints de serviço.
• Atuar no desenho de soluções ponta a ponta, considerando canais, produtos, serviços, operações e tecnologia.
• Criar interfaces completas, escaláveis e acessíveis, garantindo qualidade de experiência, consistência visual e usabilidade.
• Tomar decisões de design com autonomia, equilibrando necessidades de usuários, negócio e viabilidade técnica.
• Facilitar alinhamentos estratégicos e conduzir workshops com times multidisciplinares e lideranças.
• Influenciar decisões de produto e serviço por meio de narrativas claras, dados e visão sistêmica.
• Atuar como referência técnica, apoiando e mentorando designers de diferentes níveis.
• Contribuir ativamente para a evolução contínua da prática de design e CX na Elo.

Senior Designer – CX

Manager

• Balance increased approvals with risk control
• Maximize authorization rates without compromising fraud levels, chargebacks and financial exposure.
• Reduce friction in the payment journey
• Address root causes of declines, systemic failures and processing inconsistencies in physical and digital environments.
• Orchestrate multiple stakeholders with differing interests
• Lead technical and strategic alignments between issuers, acquirers, card networks and internal teams.
• Respond quickly to crisis scenarios
• Manage authorization incidents, performance degradations or system outages with agility, precision and governance.

Authorizations Manager

Engineer

• *As a Software Engineering Coordinator you will:*
• Inspire continuous self-development so people form agile, high-performance teams of excellence capable of consistently delivering meaningful customer value through software;
• Promote that software quality is paramount. Be obsessive in the pursuit of quality throughout the entire software development lifecycle. It is not enough to find bugs in the software; we seek practices to build software without defects;
• Lead the team in designing technical solutions, following the best architectural approaches for each context;
• Act as an enabler for business areas, fostering constructive discussions and guiding toward the best solutions;
• Pursue agility in software delivery, understanding that automation and modern development practices are the way forward;
• Lead and develop squads with high technical standards so everyone follows a clear path of growth and development;
• Maintain fluid collaboration within the team and across the organization;
• Serve as a facilitator for teams in the organization so they have the necessary conditions to achieve their short-, medium- and long-term goals;
• Manage the software lifecycle by defining maintenance, modernization and replacement cycles;
• Ensure the software maintains flexible and adaptable design, structure and integrations with a high level of maintainability;
• Ensure the software delivers strong resilience and maximum availability with minimal operational support;

Senior Designer – CX

Authorizations Manager

Engineering Manager