CarringtonCrisp

Accountant

• Perform daily bank reconciliations and record bank activities in general ledger.
• Prepare monthly journal entries and detailed balance sheet account reconciliations, including account receivable, prepaids, accruals and other liability accounts.
• Review, reconcile and record bi-weekly and semi-monthly payroll activities.
• Responsible for internal and external wire transfers.
• Review, analyze and reconcile balance sheet and income statement accounts for fluctuation at month end close to ensure results are in accordance with US GAAP.
• Prepare, report and maintain unclaimed property escheatment.
• Prepare, report and maintain fixed assets accounting.
• Prepare year end business property tax filing.
• Assists with quarterly and year-end audits.
• Maintain financial security by following internal controls and established company policies.
• Interact with other departments as necessary to resolve issues.
• Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities.
• Performs all other duties as assigned.

Senior Accountant

Claims Specialist

• Prepare and file all FHA, VA, PMI, and investor claims timely and accurately according to investor/insurer/CMS guidelines and requirements.
• Review, follow-up, and ensure the timely and accurate completion of all regular scheduled steps including outstanding/late steps in the foreclosure tracking templates pertaining to claims/post foreclosure sale activities on a daily basis.
• Maintain updates in Fiserv and input the completion date on the date the action occurs.
• Obtain approval and modify the scheduled date to a date in the future when a step in the process cannot be completed.
• Perform routine follow-up on a daily basis.
• Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes.
• Keep Team Lead and Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments, FHA re-conveyance, FHA offsets, delays in getting properties in conveyance condition, and title problems resulting in title denial.
• Ensure all claim documents are imaged timely.
• Continue to learn new skills and expand job knowledge to better perform assigned duties.
• Moderate understanding of the foreclosure and claims process.
• Ability to prioritize work in order to meet strict deadlines.

Default MI Claims Specialist, I

Administration

• Responsible for all activities related to the deployment, implementation, and administration of databases including control, maintenance, and support of all database environments and related applications.
• Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations.
• Monitor SQL Server health, jobs, storage, CPU, memory, and I/O for both SQL in Azure VM and Azure SQL environments to ensure stability.
• Execute routine database maintenance tasks including backups, integrity checks, and scheduled jobs to support system reliability.
• Troubleshoot basic database, job, and connectivity issues and escalate complex problems to senior team members for resolution.
• Support database deployments, code releases, and configuration changes in accordance with established change management processes.
• Maintain and update database documentation including runbooks, configurations, and operational procedures.
• Respond to production support requests and service desk tickets to ensure timely resolution of database-related issues.
• Participate in on call rotation.

Database Administrator, I

Collections

• Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• May function as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
• Perform other duties as assigned.

Bilingual Late Stage Collections Specialist, I

• Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower "Request for Mortgage Assistance" package in compliance with department policies and procedures.
• May function as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities.

Bilingual Early Stage Collections Specialist, I

Customer Support

• Supervise the entire operation of a unit within the Customer Service Department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Responsible for ensuring that corporate standards are communicated and consistently applied throughout the unit.
• Review the unit’s daily productivity report and utilize monitoring systems to effectively evaluate and impact performance.
• Assist in answering escalated borrower inquiries and answer complex/general questions from team.
• Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
• Train, educate, assist and motive employees to meet and exceed set performance goals.
• Create and maintain a motivating and positive working environment.
• Monitor real time key performance metrics (KPI’s) to ensure proper coverage and identify continuous improvement opportunities.
• Conduct team meetings to ensure the team is current on company’s policies, procedures and address training opportunities.
• Perform other duties as assigned.

Customer Service Supervisor

• Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
• Refer more complex or complicated calls to qualified team member.
• Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email, or phone contact with supporting departments.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
• Research and resolve a wide variety of customer questions/issues.
• Resolves and/or addresses complex customer problems or questions.
• Knowledge of Fair Debt Collection Practices Act required.
• Knowledge of relevant and industry-specific computer software packages preferred.
• Strong negotiation skills
• Ability to understand moderately complex problems and to collaborate and explore alternative solutions.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

Senior Escalation Collections Specialist, 11am-8pm EST

QA Engineer

• Review FHA claims for accuracy within the investor/insurer timeframes.
• Complete quality checks using a scorecard and/or checklist to identify errors in the claim.
• Communicate correction requests to claim filing team and ensure corrections are completed accurately and timely.
• Document system with appropriate tasking and comments.
• Ensure accurate dates and information are recorded on the FHA claim form.
• Validate that all expenses within the system have been reconciled and claimed in accordance with agency requirements.
• Ensure company procedures around the curtailment of advances are followed and enforced.
• Ensure required documentation is included in the Claim File and/or uploaded to agency website according to FHA guidelines.
• Finalize and submit claim to agency for payment.
• Escalate trends or issues identified from the quality review.
• Moderate knowledge of default claims processes for insurers and investors.
• Understanding of the default servicing process, to include Foreclosure, Bankruptcy, Loss Mitigation and Claims process.
• Moderate understanding of Agency and investor guidelines.
• Strong interpersonal skills with a focus on teamwork and quality.
• Excellent written and oral communication, organizational and time management skills.
• Ability to communicate effectively with all levels of staff and management both internally and externally.
• Ability to manage work in order to meet strict deadlines.
• Ability to handle multiple tasks under pressure and changing priorities.

FHA Claims QA Analyst II

• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• May function as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities.

Collections Specialist I – Early Stage

Analyst

• Responsible for supporting enterprise initiatives sponsored by the Executive Committee by translating strategic objectives into actionable, data-informed solutions.
• Acting as an internal consultant, this role partners with business leaders, project managers, analytics, and IT teams to design, document, prioritize, and execute initiatives that drive long-term business value.
• Responsibilities are not focused on routine report production.
• Instead, emphasizes strategic problem-solving, requirements gathering, and data governance.
• Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Analyst, Strategic Initiatives, Data and Business

• Create and distribute daily, weekly, and monthly data reports using Excel, for internal and external use.
• Analyze results to ensure accuracy satisfying all requirements of investor guidelines.
• Prepare timely remittances adhering to agency and investor guidelines.
• Reconcile bank account recovery activity of PI, Corporate, Escrow advances and service fee applicable to agency requirements while adhering to Reg. AB standards.
• Prepare and/or process advance facility transfers, wires, funding and repay requests.
• Perform other duties as assigned.

Advance Facility Analyst

• Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels' borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific work out details.
• Assist with loan servicing website payments, denied access, password resets.

Late Stage Collections Specialist II

Sales

• Responsible for achieving sales goals on a monthly, quarterly, and annual basis.
• Carries out supervisory/management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Manage and coach direct reports to achieve region objectives and sales goals, including establishing appropriate timelines, monitoring progress, and course correction as necessary.
• Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with brokers and setting up new broker relationships.
• Provide oversight to Account Executives in communicating changes in Carrington loan programs, rates and/or policies to brokers.
• Supervise loan submission, maintain high levels of service, and manage for high quality and timely results within an assigned sales region.
• Responsible for timely completion of regional sales forecasts.
• Prepare daily, weekly, and monthly production projections and report projections/findings to management.
• Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and broker/contact records they are soliciting.
• Review and validate completeness of new broker applications submitted.
• Resolves any sales or operational issues that may arise in the most efficient manner and in line with company guidelines.
• Partner with operations staff to ensure expedient process of file flow.
• Responsible for communicating, implementing and maintaining marketing strategies and policy and procedure changes within assigned region.
• Ensure that all sales activities and operations are performed in compliance with local, state and federal lending regulations and laws.
• Participate in the development and facilitation of training and presentations for sales meetings, training sessions, etc.
• Assist senior sales leadership in the budgeting process and development of regional goals.
• Will attend and represent Carrington at trade shows or industry meetings from time to time.
• Work a flexible schedule and travel as necessary.

Sales Manager, TPO

• Responsible for achieving sales goals on a monthly, quarterly, and annual basis.
• Carries out supervisory/management responsibilities in accordance with the organization’s policies and applicable laws.
• Manage and coach direct reports to achieve region objectives and sales goals.
• Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with brokers.
• Supervise loan submission, maintain high levels of service, and manage for high quality and timely results.
• Responsible for timely completion of regional sales forecasts.
• Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and broker/contact records they are soliciting.
• Participates in the development and facilitation of training and presentations for sales meetings, training sessions, etc.

Manager, Sales, TPO

• Responsible for obtaining, redacting, and saving all documentation submitted to or from E-Oscar in the course of an electronic dispute investigation.
• Provide daily reporting from E-Oscar for creation of Automated Credit Dispute Verification (“ACDV”) tasks.
• Maintain and oversee the monthly loan liquidation report handled by the credit team to ensure accuracy and final credit reporting to the credit bureaus.
• Create tasks for processing by credit team, and completion of the document retention for all processed credit corrections
• Preforms general administrative tasks along with Personal Verification Searches for the Credit Team.
• Monitor department email in-box and route internal credit requests to the appropriate party for correction
• Adhere to established department and company policies and procedures
• Strong working knowledge of Microsoft office suite of applications (i.e., Word, Excel, Outlook and PowerPoint, etc.)
• Knowledge of relevant industry-specific software packages preferred
• Strong time management and organizational skills
• Ability to interact with all levels of staff including senior management
• Ability to understand, remember, and apply oral and/or written instructions or other information
• Ability to understand, remember, and communicate routine, factual information
• Ability to understand complex problems and to collaborate and explore alternative solutions
• Ability to apply common sense in performing job
• Ability to organize thoughts and ideas into understandable terminology
• Ability to organize and prioritize own work schedule on a daily basis
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
• Ability to understand and follow basic instructions and guidelines.