Customer Advocate Specialist

CarringtonCrisp

Administrative support role handling customer advocacy tasks in mortgage services at Carrington Mortgage Holdings. Ensuring compliance and effective documentation in a legal environment.

Posted 7/17/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative capabilities with a focus on maintaining accurate records, managing customer complaint systems, and supporting audit processes. Proficient in handling internal and external communications while ensuring data accuracy and compliance.

Highest-signal resume keywords

Administrative ExperienceCustomer Complaint HandlingData AccuracyRecord MaintenanceLegal Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

File ManagementData EntryDocument RetrievalException ReportingRecord Keeping

Soft Skills

Attention to DetailOrganizational SkillsCommunication Skills

Tools & Technologies

Email Management SystemsTracking Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer AdvocacyCorporate EnvironmentResidential Mortgage ServicingInternal AuditsExternal Audits

About the role

Key responsibilities & impact

Create, maintain, file, and retrieve Customer Advocacy Department files.
Maintain and update customer complaint file tracking system.
Retrieve scanned documents and ensure data accuracy for reporting purposes.
Maintain all internal/external email inboxes.
Assist with exception reporting as needed.
Review Advocate scanned mail and determine handling.
Maintain accurate and complete records for documentation.
Participate in internal and external routine audits.
Provide general administrative support and other duties as needed.

Requirements

What you’ll need

High School Diploma or equivalent work experience.
One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required.
Hours are 7:30 am - 4:00 pm PST.

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family.
Discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through various causes.