CarringtonCrisp

Engineer

• Manages the daily network operations of the LAN, WAN, and Security environments.
• Maintains network services necessary for the daily operation of all affiliate companies.
• Performs analysis and monitoring of network equipment and software.
• Assists with the design and update of workflow and network traffic documentation.

Network Engineer, I

QA Engineer

• Responsible for the timely and accurate response to audit and compliance requests for the enterprise while also ensuring that the IT department itself is in compliance with all internal and external policies and procedures.
• Assist with providing evidence in response to audit engagements, assessments/state exams, or due diligence requests.
• Evaluate evidentiary documentation for accuracy and completeness and reconcile evidence and other assessment and due diligence documentation to ensure compliance with audit controls, regulatory and/or client requirements.
• Create and maintain a repository of support documentation for audit/assessment submissions to ensure consistency across all requests.
• Actively engage appropriate resources and function as project coordinator to ensure a timely and accurate response to requests.
• Support the annual government certification activities, including the NIST and SSAE engagements, which requires timely procurement and delivery of documents, report requests and meeting coordination.
• Ensure the continuity and accuracy of audit, regulatory and due diligence responses.
• Review the IT Department policies and procedures to ensure that they are up to date and accurate at all times and make recommendations when updates are needed.
• Maintain detailed communication on all requests, providing progress updates and completion status to manager and other relevant stakeholders.
• Establish a strong rapport and coordinate with applicable business unit(s) and departmental contacts to procure appropriate evidence as needed.
• Continually monitor the IT policies and procedures as well as the IT components of business processes and proactively seek out opportunities to identify potential process improvements and/or make recommendations for changes to ensure compliance.

IT Quality Assurance and Compliance Analyst

Collections

• Contact borrowers in the early stages (1-59 days) of delinquency to counsel and negotiate payment arrangements
• Evaluate borrower’s ability to pay and collect financial information in compliance with regulations
• Educate borrowers on alternative solutions (repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or refinancing)
• Use automated dialing system (Aspect Dialer) for inbound and outbound calls
• Negotiate reasonable payment arrangements and initiate and explain required documents for Request for Mortgage Assistance packages
• May function as the single point of contact for a borrower and escalate to licensed Loss Mitigation associate when needed
• Provide status on payments and payoff inquiries; verify payment history and process payments
• Assist with loan servicing website payments, denied access, and password resets
• Respond to escrow, loss draft and closing document inquiries
• Provide status on servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgage activities
• Support inbound Customer Service during high-volume days
• Perform duties in accordance with company policies and applicable US state and federal laws

Bilingual Early Stage Collections Specialist, I

Business Analyst

• Provide oversight of loan pools, including reviewing delinquency status, valuations, loan characteristics, and borrower workout paths, ensuring accurate maintenance of internal applications and applications of strategic decision‑making.
• Manage and enhance existing and evolving processes and recurring reporting both internally and with investors and counterparties.
• Oversee loss mitigation and litigation‑related loan assessments, evaluating eligibility, completeness, attorney input, and settlement opportunities to guide strategy on files.
• Exercise independent judgment in evaluating loan‑level risks, identifying exceptions, and escalating issues with material financial impact.
• Coordinate across mortgage servicing departments to resolve complex loan level issues and confirm correct data, documentation, and regulatory alignment.
• Perform diligence and analysis of assets in both buy and sell transactions.
• Support large‑scale loan transfers and acquisition reviews by coordinating data delivery, identifying documentation gaps, and ensuring timely preparation of reports, collateral, and diligence packages.

Portfolio Management Analyst, CCM

Analyst

• Create and distributes daily, weekly, and monthly data reports using Excel, for internal and external use.
• Analyze results to ensure accuracy.
• Prepare and/or process funding request with Warehouse Facilities.
• Reconcile changes in warehouse advance facility balances and the corresponding haircut accounts.
• Prepare and/or process timely remittance of upfront funding fees to insuring agency.
• Perform other duties as assigned.

Treasury Facility Analyst I

• Create and distributes daily, weekly, and monthly data reports using Access and Excel, for internal and external use.
• Analyze results to ensure accuracy.
• Prepare and/or process bank transfer requests, including wire, book transfer, and account transfers.
• Process stop payment requests and other check related research

Mortgage Treasury Facility II, Analyst

• Review all FHA, VA, PMI, USDA, FNMA, and FHLMC claims within the investor/insurer timeframes for accuracy.
• Validate that all expenses within the system have been reconciled and claimed in accordance to agency requirements.
• Identify errors from the QA claim review and ensure corrections have been completed before submitting the claim for reimbursement.
• Document Mortgage platform with appropriate process tracking.
• Escalate trends or issues identified from the QA of the claim form.
• Verify taxes and insurance maintained and paid timely and canceled/endorsed according to investor/insurer guidelines.
• Ensure company/procedures around the curtailment of interest or advances are followed and enforced.
• Responsible for internal quality assurance of all departmental claim documents.
• Complete monthly audits assigned.
• Moderate knowledge of default claims processes for insurers and investors.
• Understanding of the default servicing process, to include foreclosure, Bankruptcy, Loss Mitigation and Claims process.
• Moderate understanding of Agency and investor guidelines.
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
• Excellent written and oral communication, organizational and time management skills.
• Ability to communicate effectively with all levels of staff and management both internally and externally.
• Ability to manage work in order to meet strict deadlines.
• Ability to handle multiple tasks under pressure and changing priorities.

Default Claims VA QA Analyst, I

Accountant

• Perform daily bank reconciliations and record bank activities in general ledger.
• Prepare monthly journal entries and detailed balance sheet account reconciliations, including account receivable, prepaids, accruals and other liability accounts.
• Responsible for internal and external wire transfers.
• Review, analyze and reconcile balance sheet and income statement accounts for fluctuation at month end close to ensure results are in accordance with US GAAP.
• Assists with quarterly and year-end audits.
• Maintain financial security by following internal controls and established company policies.
• Interact with other departments as necessary to resolve issues.
• Performs all other duties as assigned.

Senior Accountant

• Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
• Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• May function as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, vendors for REO properties, vendors for REO properties, modification/refinance requests, repayment plans, and additional mortgages activities.
• Perform other duties as assigned.

Bilingual Early Stage Collections Specialist, II

Data Engineer

• Under direct supervision, responsible for assisting in the efforts to design, develop, and maintain databases and data integration (ETL) systems to support business applications and business intelligence for the enterprise.
• Designs, develops, and optimizes data integration processes, ETL workflows, and data platforms, leading the creation of technical designs and functional specifications to ensure performance, scalability, and reliability while contributing to future cloud migration efforts.
• Collaborates with stakeholders and third-party vendors to define, evaluate, and align business requirements for scalable data integration, reporting, and business intelligence solutions.
• Leads the design and development of automated solutions to improve business processes, productivity, and operational efficiency.
• Maintains ETL jobs and leads troubleshooting efforts for critical production issues, participating in the off-hours support rotation and providing SME assistance as needed.
• Leads the design, implementation, and maintenance of data platforms, technical designs, and functional specifications to ensure performance, scalability, and reliability.
• Develops and maintains comprehensive documentation of data processes, reports, applications, and procedures to ensure consistency, knowledge sharing, and alignment with organizational standards.
• Designs, develops, and deploys scalable reporting and dashboard solutions to support business intelligence, data visualization, and operational efficiency, ensuring appropriate security measures.

Senior Data Engineer

Procurement

• Review and assess large volume of documentation to complete existing vendor's annual review in accordance with regulatory compliance and internal policy.
• Monitor, track and conduct first level review of various vendor compliance documents throughout vendor oversight lifecycle, including contracts milestones and termination process documents, to ensure compliance with all company policies and procedures.
• Responsible for monitoring and maintaining the ongoing oversight of an assigned pool of third-party vendors and escalating any identified risks, material change in business operations, or privacy issues.
• Monitor and maintain Vendor Management Department inbox to ensure timely processing of external and internal inquiries and requests.
• Manage the vendor ongoing reviews and annual contract obligations and ensure accuracy of vendor management system and timely vendor notifications as needed.
• Escalate matters to leadership team timely if unable to resolve issue.
• For new third-party vendors', conduct due diligence collection and evaluation of documents to ensure compliance with the company's rules and guidelines before submitting for approval through a formalized process.
• First point of contact for vendors and provide updates and on-going communication by running status reports and communicating with vendors through various means to follow up on required compliance items.
• Review of FNMA/FHLMC required documentation from vendor to ensure compliance and submit to FNMA/FHLMC for approval. Update vendor management system and notify internal stakeholders of any changes to approval status.
• Coordinate marketing and mortgage lending vendor invoices as needed.
• Responsible for ensuring that all documents in the internal system of record are current and entered upon receipt.
• Respond to site audit exceptions identified by QCVM for compliance and ensure tracking and timely delivery of completed site audit reports to internal stakeholders based on department procedures, including tracking of any required action/remediation plans.
• Provide support with processing vendor communication requests, including tracking acknowledgements as required.
• Conduct research and gather information for potential new service providers as requested by the business and/or VM leadership to meet new business needs for onboarding consideration.
• Log consumer complaints into vendor management system database and coordinate response with respective business areas for remediation.
• Perform other duties and special projects as assigned.

Vendor Management Specialist I

Customer Support

• Resolving and responding to escalated or complex customer complaints from various channels, including internal departments or executives, attorneys, regulators, political officials, and the Consumer Financial Protection Bureau.
• Assisting in remediation efforts to prevent repeat complaints and reduce overall complaint volume.
• Researching, resolving, and responding to complaints received by phone, mail, email, fax, social media and third-party agencies.
• Tracking and researching customer complaints.
• Providing clear, complete, timely and professional written responses to customer complaints.
• Engaging internal and external resources as needed to support complaint resolution.
• Maintaining accurate and complete records for documentation.
• Partnering with inside and outside litigation counsel and providing required documentation as needed.

Mortgage Customer Service Advocate

• Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
• Refer more complex or complicated calls to qualified team member.
• Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email, or phone contact with supporting departments.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
• Research and resolve a wide variety of customer questions/issues.
• Resolves and/or addresses complex customer problems or questions.

Senior Escalation Collections Specialist

Software Engineer

• Develop and maintain web applications using ASP.NET Core and C#.
• Support and enhance existing mobile applications using .NET MAUI.
• Analyze and improve mobile app codebases delivered by third-party contractors.
• Implement new features, bug fixes, and performance improvements.
• Assist with developing RESTful APIs and integrating mobile and web clients.
• Write and optimize SQL queries and stored procedures.
• Deploy and manage applications using Azure App Services, Functions, and related cloud resources.
• Use Git or Azure DevOps for source control and participate in code reviews.
• Follow secure coding practices and assist in troubleshooting application issues.
• Collaborate with senior developers, QA testers, and product stakeholders.
• Prepare basic technical documentation and update existing documentation as needed.
• Stay current with Microsoft technologies, especially .NET MAUI and cloud tooling.

Web Developer

• mortgage workflows and ensure regulatory compliance. Configures business rules, develops custom plugins, and integrate third-party systems to enhance operational efficiency for the mortgage lending division (MLD).
• Analyze system configuration and provide recommendations for optimization and adherence to best practice and/or established development standards.
• Serve as the requirements subject matter expert throughout the solution development lifecycle and take responsibility and ownership for the requirements artifacts produced.
• Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates.