Careers at Crown

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

Account Manager

• Responsible for maximizing the sale of dock and door equipment and parts & service
• Develop existing accounts & seek new business
• Analyze opportunities and identify key personnel
• Develop strong business relationships
• Consult & problem solve to enhance the Company’s position in existing & target accounts
• Develop a territory management plan to maximize time with customers
• Develop sales strategies, proposals, & forecasts
• Develop & conduct product demonstrations & sales presentations
• Prepare quotations & customer correspondence
• Utilize online resources to maintain accurate records of sales calls and customer files
• Discuss sales activities with Sales Manager
• Participate in ongoing training programs and meetings to enhance product knowledge and sales skills
• May include traveling to Northern Kentucky branch

Account Representative – Dock Door

Supply Chain

• Responsible for managing the overall effectiveness of the plant’s execution of the materials management plan.
• Provide overall Production Inventory Control (PIC)/Materials Leadership in successful coordination of PIC forecasting, staffing/equipment capacity, new product introduction, Material Requirements Planning (MRP)/Enterprise Resource Planning (ERP) system issues, operations planning, engineering change, inventory management and general supply chain leadership.
• Manage the activities of production planning & scheduling to ensure timely supply of materials, components, assemblies, processes, and services required to support efficient manufacturing operations and the shipment of customer orders.
• Interact on a regular basis with senior management while facilitating corporate initiatives to ensure best in class Production and Inventory Control processes and results.
• Participate and execute the Manufacturing Plan that includes the formulation and execution of a Plant Materials Plan.
• Develop, direct and implement policies and procedures for the selection of efficient replenishment strategies to ensure availability of necessary inventory while minimizing investment and obsolescence risk.
• Lead consistent and continuous improvement throughout the plant for releasing material in support of the Materials Plan.
• Provide input for plant evaluation of production capacity given changing customer demand, staffing & equipment requirements and recommendations through collaborative teamwork with plant management team.
• Oversee the plant process for the production and inventory control aspects of new product development and implementation.
• Oversee the process to ensure coordination between project and plant teams as required to execute Product Development Process (PDP) deliverables.
• Monitor, assist and ensure overall timely execution of Engineering Changes affecting the plant to include the oversight of Engineering Orders for developmental manufacturing projects; the organization and facilitation of EO meetings to effectively communicate upcoming changes, and the oversight of generally assigned tasks in meeting completion dates.
• Ensure EO reporting to provide the production and inventory control aspects of project support.
• Assist in the resolution of new product issues between plants.
• Provide input for plant evaluation of production capacity given changing customer demand, staffing & equipment requirements and recommendations through collaborative teamwork with plant management team.
• Coach, mentor and develop direct reports.
• Appraise employee performance and recommend wage adjustment or change of status.
• Assist with hiring, placing, transferring, and promoting employees.
• Approve weekly payroll hours and process and approve paid time off requests.

Production Inventory Control Manager

Outside Sales

• Maximize the sale of lift trucks and Crown Insite products within a specified territory
• Develop existing accounts and seek new business
• Analyze opportunities and identify key personnel
• Develop strong business relationships
• Consult and problem solve to enhance the Company’s position in existing and target accounts
• Develop a territory management plan
• Develop sales strategies, proposals, and forecasts
• Conduct product demonstrations and sales presentations
• Utilize online resources to maintain accurate records of sales calls and activity information
• Participate in training programs both locally and at corporate headquarters

Account Representative – Outside Sales

Account Executive

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports, and customer correspondence
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Discuss sales activities with management.

Aftermarket Sales Representative

QA Engineer

• Analyze processes to identify improvements in efficiency, cost reduction, safety, and risk mitigation.
• Develop and maintain quality standards, metrics, testing, and data collection systems; support process capability and documentation review.
• Monitor quality trends and lead defect reduction and continuous improvement initiatives.
• Ensure quality compliance during product development, supplier integration, and manufacturing processes.
• Investigate production issues, warranty concerns, and failures; implement corrective and preventive actions and solutions.
• Support supplier audits, nonconformance reviews, training, reporting, and continuous development of quality systems and personnel.

Senior Quality Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports and customer correspondence
• Develop a territory management plan to maximize time with customers
• Monitor customer satisfaction to enhance customer retention
• Maintain accurate records of sales calls, customer files, and sales activity information.

Manager

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians
• Ensure safety practices
• Review paperwork and timecards
• Recruit, interview, develop, and evaluate service personnel
• Counsel direct reports
• Maintain good customer relations and improve customer retention
• Maintain direct contact with current or prospective customers
• Resolve complaints
• Prepare customer service repair quotes, presentations, cost reports, etc.
• Pursue and develop new service business
• Administer Company goals and policies
• Maintain paper flow, records, and reports.

Field Service Manager

IT Support

• Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems
• Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware
• Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers
• Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share
• Provide on-site eyes and hands for remote network and server administrators

Helpdesk Technician

• Oversee day-to-day branch operation and business activities
• Oversee branch financial performance including inventories, accounts receivable, expenses, pricing, invoicing, and credit terms
• Establish sales goals for company and other key product lines in support of corporate goals
• Support and communicate corporate guidelines and policies
• Maintain direct contact with customers
• Develop sales and service strategies after gathering product and market information
• Coordinate activities and resolve issues with equipment sales, leasing, service, and parts
• Oversee staffing needs including recruiting, development, evaluation, and training of employees
• Make compensation recommendations and coordinate with HR department to address performance issues and policy violations.

Field Service Technician

Account Representative – Dock Door

Field Service Technician

Production Inventory Control Manager

Account Representative – Outside Sales

Aftermarket Sales Representative

Senior Quality Engineer

Field Service Technician

Field Service Technician

Field Service Technician

Aftermarket Sales Representative

Field Service Manager

Helpdesk Technician

Branch Manager

Field Service Technician