Careers at Crown

Customer Support

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Parts Customer Care Representative

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Account Executive

• Sell select products in a geographical territory and/or assigned accounts.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone.
• Generate leads and track follow-up of inquiries.
• Participate in local and corporate training activities.
• Collaborate with various departments within the branch.

Sales Representative

• Sell select products in a geographical territory and/or assigned accounts.
• May work in a team approach and assist other sales positions with territory management and communication.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone.
• Generate leads.
• Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries.
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters.
• Collaborate with various departments within the branch.

Sales Representative, Business Development Representative – B2B, Entry Level

Security Engineer

• Lead Security Officer Duties - In the absence of the Lead Security Officer, the Officer with highest service credit will act in this capacity.
• The Officer will assign work to Security Officers, review daily logs and incident reports for all patrol tours per shift, assist in training personnel, and assist the department in responding to security questions, problems and issues.
• Safety Equipment Inspection - Perform and document safety equipment inspections and maintenance.
• Dispatcher Operations - Operate and monitor computer based fire/security alarm system, radio and telephone communications systems.
• When notified by these systems, make required notifications for 811 emergency service, severe weather, or other emergencies.
• Process and update security information either in the form of paperwork or input data into database.
• Operate switchboard after normal working hours and communicate with company employees, outside callers, vendors, guests, customers, etc.
• Property and Facility Patrol - Tour all company properties and facilities (either by vehicle or foot patrols) and monitor the general welfare and condition of safety/fire equipment, securing doors, machines, lights, office equipment and building status in general.
• Document surveillance checkpoints.
• Report unsafe or hazardous conditions and provide assistance when necessary.
• Other Duties / Miscellaneous - Facilitate the controlled access procedures for the company facilities.
• This will include the escort of guests, contractors and company personnel, the locking and unlocking of controlled access buildings, and the control of parking and traffic.
• Respond to all incidents and security and fire alarms to access and communicate the need for assistance when necessary.
• Write summary reports of responses to specific incidents and general patrol activity.
• Perform other tasks as assigned by management.

Security Officer – 2nd Shift

• Sell select products in a geographical territory and/or assigned accounts
• Assist other sales positions with territory management and communication
• Participate in corporate and local campaigns
• Make sales calls to qualify prospects in person and over the telephone
• Generate leads and track follow-up of inquiries
• Participate in training activities locally and occasionally at corporate headquarters
• Collaborate with various departments within the branch

Engineer

• Propose improvements to department/plant operations through manufacturing engineering analysis of existing operations compared to future requirements based on capacity, cost reduction, safety and/or risk avoidance opportunities.
• This position is a recognized process owner responsible for strategic planning and execution of various manufacturing engineering functions including manufacturing process development and support, product introduction, manufacturing project management of small to medium projects, as well as general manufacturing support and team participation.
• These activities and responsibilities also include leadership of continuous improvement initiatives based on performance metrics and will vary depending on the location, and process expertise (machining, fabrication, assembly, etc.).
• Review production problems as they are identified and implement solutions.
• Develop reports, project briefings and management presentations.
• Perform other duties as assigned.

Manufacturing Engineer II – Machining

Account Manager

• Responsible for maximizing the sale of dock and door equipment and parts & service.
• Develop existing accounts & seek new business.
• Analyze opportunities and identify key personnel.
• Consult & problem solve to enhance the Company’s position.
• Develop a territory management plan.
• Develop sales strategies, proposals, & forecasts.
• Conduct product demonstrations & sales presentations.
• Prepare quotations & customer correspondence.
• Utilize online resources for maintaining accurate records.
• Discuss sales activities with Sales Manager.
• Participate in ongoing training programs and meetings.

Account Representative, Dock Door

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports and customer correspondence
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Discuss sales activities with management

Parts Customer Care Representative

Field Service Technician

Field Service Technician

Sales Representative

Field Service Technician

Sales Representative, Business Development Representative – B2B, Entry Level

Field Service Technician

Security Officer – 2nd Shift

Field Service Technician

Field Service Technician

Sales Representative

Field Service Technician

Manufacturing Engineer II – Machining

Account Representative, Dock Door

Aftermarket Sales Representative