Field Service Manager

Careers at Crown

Field Service Manager overseeing Field Service Technicians' performance and enhancing customer relationships. Ensuring safety practices while managing service-related operations in the United States.

Posted 5/15/2026full-timeMoore • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Direct, manage, train, motivate, and monitor job performance of Field Service Technicians
Ensure safety practices
Review paperwork and timecards
Recruit, interview, develop, and evaluate service personnel
Counsel direct reports
Maintain good customer relations and improve customer retention
Maintain direct contact with current or prospective customers
Resolve complaints
Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business
Administer Company goals and policies
Maintain paper flow, records, and reports.

Requirements

What you’ll need

High school diploma and prior experience as a Field Service Technician
Prior experience as a Dispatcher and/or Supervisor preferred
Strong technical/repair knowledge
Good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience
Valid driver’s license, good driving record, and the ability to safely operate lift trucks
Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical knowledgerepair knowledgecustomer servicepaperwork managementtimecard reviewservice business developmentcost reportingquote preparationlift truck operation

Soft Skills

communication skillsinterpersonal skillsmotivational skillstraining skillscustomer relationsproblem resolutionperformance monitoringcounseling skills

Certifications

valid driver's license