Careers at Crown

Product Specialist

• Maintain awareness of an automation project’s requirements and communicate the capabilities and policies of the Service organization.
• Inform the Project Management team of considerations pertaining to the success of Service and Support teams connected to automation projects.
• Continuously develop and utilize specialized knowledge of automation and Company’s lift truck technologies to identify opportunities to improve the aftermarket support offering.
• Analyze telematics collected from various software systems required to support and deploy automated technologies.
• Make judgment calls to deploy short-term and long-term solutions as the support systems develop and scale through the organization.
• Participate in cross-functional exercises to develop tools and resources required to support advanced troubleshooting activities carried out by aftermarket support representatives and local field service personnel.
• Design and maintain cloud-based repositories that hold the automation team and its customers’ intellectual property and distribute it to appropriate audiences.
• Collaborate with Technical Communications to develop intellectual resources.
• Inform service training teams to transfer knowledge out of the automation group to scale educational offerings.
• Collaborate with aftermarket support representatives to identify opportunities to develop their knowledgebase of digital support resources and improve aftermarket support KPIs.

Service Product Specialist

Learning and Development

• Workshop Coordination - Schedule sessions and invite participants
• Assist participants with scheduling and other questions
• Monitor training material inventory and order material as required
• Consult with lead instructors on logistics or enrollment issues
• Send pre-training materials to workshop attendees
• Schedule instructors, skill checkers and guest speakers as needed per class
• Collaborate with the Company’s internal hospitality department regarding housing, room reservations, and meals for workshop attendees in New Bremen
• Collaborate with hotels, food vendors and catering companies for regional locations
• Student Record Keeping and Follow Up - Utilize the company’s Learning Management System for record keeping, creating reports and spreadsheets
• Prepare attendee rosters, workshop completion certificates, and course communication needs
• Maintain multiple spreadsheets for students, including both internal and external trainees enrolled in DP Service Trainings
• Analyze and manage course survey results to evaluate effectiveness of training
• Prepare invoices and bill customers, dealers, and branches for class trainings, hotels, and catering
• Administrative Duties - Provide support for classes, meetings and guests visiting the Learning and Development Center
• Perform clerical tasks including filing, answering the phone, sorting mail, making copies, and preparing class material
• Order training materials, tools, snacks, and beverages for the center along with day-to-day supplies.

Training Coordinator

Engineering Manager

• Oversee multiple technical leads, architects, data engineers and developers
• Develop and deploy new global fleet and service management products
• Champion products and technology
• Provide development oversight
• Conduct employee development
• Facilitate communication and coordination

Software Development Manager

Manager

• Responsible for the sales and financial performance of warehouse solutions product line.
• Plan, conduct and participate in sales meetings.
• Initiate product review meetings with vendor representatives and maintain communication channels with key personnel.
• Design and implement sales strategies and programs.
• Coordinate activities among other Crown managers.
• Plan and assist in training of all Warehouse Solutions products to insure sales force has sufficient product knowledge.
• Maintain direct contact with current and prospective customers at end user locations.
• Participate in customer service for key accounts, complex transactions, irate customer, or other unexpected situations with regard to Warehouse Solutions equipment.
• Assist in designing warehouse layouts for accounts.
• Review and approve invoicing for Warehouse Solutions sales.
• Review accounts receivables for assigned territories and make recommendation to Branch Manager on payment terms and write-off.

Regional Manager – Warehouse Solutions

Security Engineer

• Assist with Information Security control assessments and internal program audits.
• Assist with Information Security third party risk management tasks such as assigning and following up on surveys, and assessing supplier information security programs.
• Assist with the documentation, implementation and execution of the Information Security program based upon company needs and industry best practices.
• Assist with the scheduled and random security inspections of the company's networks, servers, and end user accounts and devices to verify program compliance.

Information Security Co-Op

Human Resources

• Enter, update, and maintain HR records in the Human Resources databases and employee files.
• Enter paid time off requests, review database for accuracy.
• Enter status changes for new hires, terminations, and wage increases for office hourly personnel in a confidential personnel database.
• Schedule interviews for factory, office hourly and salary positions.
• Perform pre-employment reference checks.
• Prepare job offer packets.
• Order Crown approved hiring materials.
• Answer routine questions concerning company policies, programs, and procedures.
• Administer Service Award Program.
• Various tasks include filing, copying, printing, and arranging any additional equipment needed for meetings.
• Administer uniform program, including ordering of new uniforms, verifying invoices and handling employee concerns.
• Participate in new hire orientation, conduct employee insurance orientation sessions covering company medical, dental, life insurance and disability plans.
• Administer safety shoe program, including maintaining database and payroll deduction database.
• Oversee hospitality and catering events to include scheduling, communicating, organizing, set up and break down.
• Schedule conference rooms.
• Switchboard coverage as required.
• Perform other duties as assigned.

Human Resources Assistant

Accounts Receivable

• Cash Receipts - Verify, match, and post cash received from bank lockboxes, electronic payments, credit card, and intercompany payments to applicable open invoices.
• Correlate electronic payments to remittance details sent from customers.
• Prepare and post applicable cash receipts to general ledger in multiple Enterprise Resource Planning (ERP) systems.
• Research and resolve payment issues related to remittance information to determine proper cash application.
• Communicate with customers to determine appropriate cash application.
• Reconcile daily cash imported into third-party cash application system to bank receipt totals.
• Post payments in foreign currencies.
• Ensure completion of cash postings to meet month-end deadlines.
• Receivable Adjustments - Review adjustments submitted from credit and collections team for accuracy.
• Research questions and post adjustments to multiple ERP systems.
• Review and process refund approved refund requests and coordinate with accounts payable teams to ensure posting to proper period.
• Collaborate with credit and collections team when data submitted is not accurate.
• Research - Research complex questions in multiple ERP systems from various accounting groups related to cash and customer transactions.
• Report any findings to various managers to assist in decisions making and reconciliation of accounts Month End Reporting and Miscellaneous - Document cash transactions to assist with reconciling cash received to the monthly general ledger balances.
• Complete other reconciliations.
• Perform other duties as assigned.