Service Product Specialist
Careers at Crown
full-time
Posted on:
Location Type: Office
Location: New Bremen • Ohio • United States
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Tech Stack
About the role
- Maintain awareness of an automation project’s requirements and communicate the capabilities and policies of the Service organization.
- Inform the Project Management team of considerations pertaining to the success of Service and Support teams connected to automation projects.
- Continuously develop and utilize specialized knowledge of automation and Company’s lift truck technologies to identify opportunities to improve the aftermarket support offering.
- Analyze telematics collected from various software systems required to support and deploy automated technologies.
- Make judgment calls to deploy short-term and long-term solutions as the support systems develop and scale through the organization.
- Participate in cross-functional exercises to develop tools and resources required to support advanced troubleshooting activities carried out by aftermarket support representatives and local field service personnel.
- Design and maintain cloud-based repositories that hold the automation team and its customers’ intellectual property and distribute it to appropriate audiences.
- Collaborate with Technical Communications to develop intellectual resources.
- Inform service training teams to transfer knowledge out of the automation group to scale educational offerings.
- Collaborate with aftermarket support representatives to identify opportunities to develop their knowledgebase of digital support resources and improve aftermarket support KPIs.
Requirements
- 2-4 years related experience
- High school diploma or equivalent
- Extensive Travel (over 20%)
- Extensive overnight stays (over 20%)
- Job requires employee to drive a lift truck.
- Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.
- Per 8-hour shift. Sit 4 hours and stand 4 hours.
- Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations).
- Regular interaction with others and performs a degree of independent work.
- Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard.
- Infrequent lifting, walking and climbing stairs.
- Occasional use of office equipment (copiers, printers, etc.).
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automationtelematics analysiscloud-based repository designlift truck operationadvanced troubleshootingdigital support resourcesknowledgebase development
Soft Skills
communicationcollaborationjudgmentindependent workcross-functional teamwork
Certifications
high school diploma or equivalent