Capital One

Business Development Rep

• Strategically identifying leads, developing proposals and negotiating agreements to maximize network growth
• Identifying and creating business cases for new development activities with internal and external partners
• Serving as the strategic liaison between external accounts, maintaining relationships with decision-makers, and advising clients on new product or operational initiatives
• Exploring new partnership opportunities and managing a portfolio of clients to retain, grow, and drive existing and new business by increasing acceptance and volume
• Actively managing and evaluating risk and customer-impacting issues, ensuring compliance with new processes during contract and pricing negotiations
• Performing market analyses to maintain knowledge of industry trends, the competitive environment, and the opportunity pipeline to increase network transaction volume and revenue generation
• Engaging with clients, requiring approximately 10% travel

Senior Principal Relationship and Business Development Manager

Financial Planning and Analysis

• Be a leader on the Card Tech+ finance team by driving forward the team’s agenda
• Support the growth and development of the associates on the team
• Maintain strong relationships with key stakeholders and provide regular updates on strategic initiatives
• Communicate analytic insights through clear, high impact presentations
• Ownership of budget and forecast accuracy for areas of responsibility
• Leverage sound business judgment to evaluate analytical results and formulate recommendations

Director, Finance – Card Tech

Operations

• Lead moderate to large size teams to drive complex workforce processes
• Design, develop, and manage process initiatives to improve business outcomes, and invest in core & data infrastructure
• Work closely with Operations leaders to monitor and take action on network health
• Partner cross-functionally with Product, Tech, Operations and Business analysis teams to provide strategic and tactical thought partnership in joint initiatives
• Build relationships and collaborate with key stakeholders to ensure delivery of commitments
• Serve as subject matter expert on a workforce process improvement initiatives

Senior Director, Process Management – Workforce Operations & Enablement

Risk

• Identify and mitigate potential risks working with business partners and various stakeholders
• Oversee several work streams supporting the Risk Tech and Product organizations
• Lead audit and exam requests by partnering with stakeholders to draft responses and provide evidence
• Advise on policy adherence and support remediation activities
• Facilitate tabletop exercises to support disaster readiness and ensure compliance with business continuity requirements
• Manage relationships with Risk Tech and Risk Product partners and stakeholders
• Manage internal audits and exams impacting Risk Tech / Risk Product
• Monitor issue remediation, tracking, and closure

Manager, Risk Advisor

General Counsel

• Provide legal advice on responses to customer complaints and disputes
• Work with compliance and business partners to investigate consumer complaints and develop appropriate responses
• Identify and coordinate resolution of potential compliance or operational errors across businesses
• Provide advice on standardized responses for recurring complaints and demands for compensation
• Analyze litigation and regulatory trends impacting the credit card business

Manager, Counsel – Complaints, Disputes & Fraud

Data Engineer

• Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies
• Lead a team of developers with deep experience in machine learning, distributed microservices, and full stack systems
• Utilize programming languages like Java, Scala, Python and Open Source RDBMS and NoSQL databases and Cloud based data warehousing services such as Redshift and Snowflake
• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community
• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment
• Perform unit tests and conduct reviews with other team members to make sure your code is rigorously designed, elegantly coded, and effectively tuned for performance.

Senior Lead Data Engineer

Platform Engineer

• Deployment, management and maintenance of virtualization platform Amazon Workspaces in Amazon Web Services (AWS)
• Escalate and drive issues related to support of virtualization platforms
• Join high severity incident calls and lead troubleshooting efforts for a quick recovery
• Identify, diagnose and resolve Windows based desktop vulnerabilities
• Monitor, troubleshoot, and escalate production problems as per operations processes affecting desktop infrastructure
• Work collaboratively with other IT team members to resolve complex issues and implement improvements
• Create and maintain comprehensive documentation for all IT systems and services the team
• Train users on software and promote IT policies and procedures
• Engage in service capacity planning, demand forecasting, and system tuning

Lead Platform Engineer

• Provide prompt and effective technical support to users, troubleshooting issues and answering questions
• Monitor system performance, security, and data integrity, taking proactive measures to address potential problems
• Stay up-to-date with the latest Google Workspace features and best practices, implementing updates and improvements as needed
• Develop and maintain clear documentation and training materials for users
• Focus on building and maintaining the underlying operational aspects of the platform including remediating vulnerabilities
• Monitor platform support Slack channels and address customer questions and issues
• Work closely with the Architecture team to align the platforms to latest architecture and configuration
• Encourage innovation, automation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization and diversity to a legacy process
• Collaborate with the Software Engineers to ensure software works seamlessly on the platforms
• Work with product owners to understand desired application capabilities and testing scenarios
• Continuously improve platform engineering practices and proactively identify risks and execute strategies that eliminate or mitigate those risks
• Work within and across Agile teams to design, develop, test, implement and support technical solutions across a full-stack of development tools and technologies
• Directly and indirectly lead a teams of engineers and people leaders to build strategy for each platform and drive being Well Managed

• Executing critical risk management activities both with and independent of vertical risk managers
• Coordinating, influencing and negotiating priorities with teams to ensure well managed goals/timelines are met; escalating when appropriate
• Establishing strong interaction models and relationships to collaborate and consult with key stakeholders
• Collecting data and information, and using analytics and reporting to develop risk transparency to senior leadership and executives across the division
• Developing strong business acumen to appropriately represent the business to 2nd and 3rd line partners
• Developing and maintaining formal process documentation including procedures, playbooks, and process flow diagrams that demonstrate the well managed infrastructure

Senior Associate – Card Vertical Risk Manager, Ability to Pay and Credit Bureau Data

Support Engineer

• Lead, manage and grow multiple teams of product focused software engineers
• Mentor and guide the professional and technical development of engineers on your team
• Work with product managers to understand desired application capabilities and testing scenarios
• Continuously improve software engineering practices
• Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack development tools and technologies
• Lead the craftsmanship, availability, resilience, and scalability of your solutions
• Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity
• Work across to improve the velocity of your and other teams
• Lead efforts to deploy new and existing applications into AWS environments
• Break existing monolithic applications into micro service architectures and build new microservices

Director of Software Support Engineering

Social Media Manager

• Own the overarching strategy for Capital One’s social media presence in the UK
• Define the role and content plan for each channel
• Work with PR and paid media teams in the delivery of integrated campaigns
• Champion our content creator strategy
• Lead social media integration with wider marketing agenda
• Ensure compliance with International Brand Governance Standards
• Brief internal and external creative teams
• Oversee the production of campaign materials
• Reporting on KPIs, including campaign measurement and brand metrics
• Form great connections between Brand and wider teams
• Own projects end-to-end, both long-term and short-term

Financial Services Social Media Lead – Senior Associate

Compliance

• Perform a key risk management role in the second line of defense for Capital One’s network and merchant businesses
• Implement the framework for the network compliance program
• Provide advice and effective challenge on the compliance risks impacting the network and merchant businesses
• Develop expert-level understanding of network and merchant business processes
• Analyze business processes and determine applicability of laws and regulations
• Proactively identify trends in business data regarding compliance risks
• Collaborate with first and second line functions to analyze existing risk management framework

Senior Manager, Network Compliance

Program Manager

• Lead programs that deliver on critical business goals and build large scale data products & platforms
• Help build the next-generation Generative AI platform and tools as a backbone of the company’s AI Information
• Work to pave the way for an expanding TPM discipline within the team
• Build and lead a world-class team of technical program managers
• Lead technology focused discussions with senior leadership by providing valuable insights and recommendations
• Simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
• Collaborate across different functions, organizations, and reporting boundaries

Senior Director, Technical Program Management – Ai/ML

• Thrive in a fast-paced, dynamic environment amidst rapid change and growth
• Be a strategic thought partner and advisor with senior business leaders
• Generate ongoing analytical insights into business performance, the P&L and the consumer
• Develop and deliver insightful and influential senior management presentations
• Balance analytics and judgment, think beyond department objectives and influence corporate decision making
• Be a cultural beacon and attractor/developer of top talent
• Challenge the status-quo and create well-managed sustainable processes
• Contribute to the broader Finance culture

Senior Director, Financial Management – FP&A

Data Scientist

• Own and drive the assessment process over computer code (script) reviews - Code Design Intent Review (CoDIR)
• Own and execute the methodology for identifying high compliance risk scripts
• Monitor the Script Governance Inventory to identify high compliance risk scripts as candidates for CoDIR review
• Prepare CODIR assessments and report results
• Execute CODIRs on scripts identified through the model risk assessment process
• Identify opportunities to leverage GenAI or other capabilities to improve processes and automation

Senior Principal Relationship and Business Development Manager

Director, Finance – Card Tech

Senior Director, Process Management – Workforce Operations & Enablement

Manager, Risk Advisor

Manager, Counsel – Complaints, Disputes & Fraud

Senior Lead Data Engineer

Lead Platform Engineer

Lead Platform Engineer

Senior Associate – Card Vertical Risk Manager, Ability to Pay and Credit Bureau Data

Director of Software Support Engineering

Financial Services Social Media Lead – Senior Associate

Senior Manager, Network Compliance

Senior Director, Technical Program Management – Ai/ML

Senior Director, Financial Management – FP&A

Manager, Data Science – Model and Script Enhancement Compliance