Manager, Product Management

Capital One

Product Manager leading scalable, data-driven customer-service platforms at Capital One. Driving fraud, resiliency, document management, agent tooling, and observability innovations for digital banking.

Posted 8/25/2026full-timeMcLean • Illinois, New York, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $149,800 - $205,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building scalable, data-driven solutions and architecting data products for customer service optimization. Proven ability to lead cross-functional teams and drive product strategy while ensuring compliance and enhancing customer experiences.

Highest-signal resume keywords

Product Management ExperienceData-Driven SolutionsFraud Detection SolutionsCustomer Service OptimizationCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ArchitectureFraud DetectionProduct StrategyPerformance ManagementQuality AssuranceReal-Time IngestionData AnalysisSoftware DevelopmentCustomer InsightsAutomated Controls

Soft Skills

Organizational AlignmentProblem SolvingCoaching

Tools & Technologies

Real-Time AlertsSystem ObservabilityData Products

Industry Keywords

Customer ServicesQuantitative AnalysisBusiness StrategyConsumer Facing Digital ProductsCompliance

About the role

Key responsibilities & impact

Lead mission-critical platforms that power billions of customer interactions
Build scalable, well-managed, and data-driven solutions across Customer Services & Strategy teams
Architect data products and publishing patterns for enterprise-level routing and workforce insights
Guide customer resiliency recoveries offer programs serving customers with outstanding balances
Build fraud detection and mitigation solutions for personal loans
Oversee real-time ingestion and safeguarding of a 15-billion-plus document ecosystem
Build reusable tools optimizing software developer and frontline agent experiences
Direct product strategy for customer servicing agent empowerment, performance management, coaching, and quality assurance
Lead strategy for alerting, traceability, logging, automated controls, and system observability
Partner cross-functionally to build scalable technology-driven architectures, deploy real-time alerts, ensure compliance, and reduce incident recovery times
Lead cross-functional teams, solve customer problems, and drive organizational alignment

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master’s Degree in a quantitative field, Business or Marketing, with the required degree obtained on or before the scheduled start date
OR Bachelor's degree in any field and at least 3 years of Product Management experience
Quantitative fields include Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field
Experience translating business strategy and analysis into consumer facing digital products
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Equal opportunity employer committed to non-discrimination
Reasonable accommodations for applicants who require them