Canna Cabana

Sales

• Greet customers and discuss merchandise
• Maintain product knowledge
• Replace used stock and manage inventory
• Participate in merchandising and promotional activities
• Ensure store conditions meet standards
• Calm irate customers
• Prepare products for purchase
• Ensure customer satisfaction with resolution process
• Assist in store maintenance
• Answer phone calls and transfer calls to appropriate parties
• Adhere to health, safety, and security regulations
• Abide by company policies and procedures

Retail Sales Associate

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.

• Greet customers and discuss type, quality, and quantity of merchandise or services required.
• Maintain a high level of product and service knowledge.
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards.
• Adapt communication style in order to deliver information effectively to a range of individuals.
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities.
• Take orders from customers and prepare products for purchase.
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself.
• Assist with display of merchandise.
• Assist with inventory management.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Prepare merchandise for purchase.
• Work in partnership with management and other employees to maximize store sales and in-store presence.
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.
• Available to work any shift depending on Store Operation.

Manager

• Provide leadership, direction, and accountability for our Retail Stores Team in a designated region
• Ensure communication, understanding, and belief in the company's goals and mission statement
• Coach all employees to work towards a common company objective
• Responsible for company monthly and weekly revenue and profit projections
• Oversee Store Managers and ensure daily and weekly staff schedules are aligned with revenue
• Review monthly sales objectives and develop strategies to achieve targets
• Provide leadership and support for all direct reports
• Develop a positive collaborative working relationship with staff and partners
• Identify operational and merchandising deficiencies in all stores and provide solutions

Retail Area Manager

• Achieve all key financial objectives
• Attract, coach and retain superior talent
• Motivate and develop a winning team that will provide exceptional customer service
• Demonstrate an innovative and entrepreneurial approach by responding to the unique characteristics of the market
• Implement comprehensive local marketing programs to maximize customer trial and awareness
• Maintain sufficient staffing levels, both salaried and hourly
• Manage the operating budget and operate within Company guidelines
• Ensure Client database/ POS is maintained accurately
• Conduct hiring, orientation and training, motivating and appraising performance, enforcing discipline, and termination in consultation with the Human Resources Department
• Ensure product promotion is ongoing, creative and well-presented
• Submit monthly activities, budget and business reports
• Conduct regular inspections to ensure presentation of a clean, upscale and well-maintained establishment
• Responsible for all financial activities in the stores including reconciliation and daily bank deposits on a rotational basis with management team
• Communicate and monitor adherence to health and safety legislation
• Act as Safety Representative,
• Ensure accurate documentation of Inventory controls within all stores and follow company product ordering practices
• Coaching Store management on process improvements and HR related matters
• Liaison with HR and Payroll for managing accurate payroll and subsequent employee relationships
• Ensure profitability for all Canna Cabana stores in BC.

Retail District Manager

• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
• Support SM and team members and provide positive and constructive feedback
• Follow written SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns
• Utilize customer and team member feedback to readily implement changes to improve the customer experience
• Maintain store compliance with all local, state and federal regulations
• Organize and communicate all required reporting, paperwork, and state tracking system recording
• Assist SM(s) with inventory, sales, and compliance audits
• Ensure that the sales floor is adequately stocked at all times
• Provide daily correspondence via email and manager’s log
• Comply with all HR policies, including confidentiality and non-disclosures
• Maintain a clean and organized work environment.

Assistant Store Manager

• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
• Support SM and team members and provide positive and constructive feedback so that they grow professionally
• Support SM and all team members on work procedures and policies so that everyone understands what's required to do a great job
• Follow written SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
• Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high-volume retail store.
• Utilize customer and team member feedback to readily implement changes to improve the customer experience
• Track all employee and store sales daily to ensure optimal performance
• Maintain store compliance with all local, state and federal regulations,
• Organize and communicate all required reporting, paperwork, and state tracking system recording
• Assist SM(s) with inventory, sales, and compliance audits
• Perform all daily opening and closing procedures
• Ensure that the sales floor is adequately stocked at all times
• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
• Ensure all expired/damaged/returned product is logged and disposed of according to regulations
• Assist in receiving and ensuring that all AGCO/wholesale deliveries are compliant and accurate compared to invoices, etc.
• Provide daily correspondence via email and manager’s log, with the team members as needed
• Comply with all HR policies, including confidentiality and non-disclosures
• Maintain a clean and organized work environment.

• Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
• Coach team members and provide positive and constructive feedback so that they grow professionally
• Train all team members on work procedures and policies so that everyone understands what's required to do a great job
• Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Assist in building a weekly staff schedule that complies with labor policies
• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
• Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures
• Utilize customer and team member feedback to readily implement changes to improve the customer experience
• Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion
• View sales reports and communicate with the team to identify sales trends and potential inventory requirements
• Track all employee and store sales daily to ensure optimal performance
• Analyze core metrics to better understand store performance in order to beat and exceed goals
• Maintain store compliance with all local, state and federal regulations
• Organize and communicate all required reporting, paperwork, and state tracking system recording
• Assist AGCO with inventory, sales, and compliance audits
• Perform all daily opening and closing procedures
• Implement and oversee security, reporting and cash management procedures related to opening and closing the store
• Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies
• Ensure that the sales floor is adequately stocked at all times
• Keep track of all expiring products and promote sales as needed
• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
• Ensure all expired/damaged/returned product is logged and disposed of according to regulations
• Provide daily correspondence via email and manager’s log, with the team members as needed
• Comply with all HR policies, including confidentiality and non-disclosures
• Maintain a clean and organized work environment

Retail Store Manager

• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Maintain adequate stock through efficient inventory management.
• Take inventory as scheduled and provide inventory reports.
• Increase sales, expand markets and promote business to meet given goals within provided guidelines.
• Verify invoices against packaging slips and track all expenditures.
• Make sure that merchandise is always presented neatly and that items are priced correctly.
• Make sound business decisions when buying large quantities with volume-based discounts.
• Provide management with required sales, staff, and other assigned productivity reports.
• Hold staff accountable for cash box deficits.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories.
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
• All other duties as assigned.

• Provide leadership, direction, and goals for an Operations Team.
• Supervise multiple projects by managing numerous supervisor / store managers.
• Act as an intermediary between field operations and management.
• Achieve aggressive operations goals and targets focusing on high levels of customer satisfaction and overall sales performance.
• Coach all employees to work towards a common company objective.
• Responsible for company monthly and weekly revenue and profit projections.
• Ensure that daily and weekly staff schedules are in direct relation to daily, weekly revenue.
• Review monthly sales objectives and develop strategies to achieve targets.
• Provide leadership and support for all direct reports to ensure they excel in their roles to enhance employee engagement.
• Identify operational and merchandising deficiencies in all stores and provide solutions.

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met.
• Oversee and assist in inventory management.

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met
• Oversee and assist in inventory management.
• Other duties as required.

Retail Assistant Store Manager

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Available to work any shift depending on Store Operation
• General housekeeping of store spaces (vacuum / sweep sales floor area, wipe down counters & glass display cabinets, etc.)
• ID customers as required by Cannabis Retail Store Handbook
• Abide by all company policies and procedures as directed by the Store/Assistant Managers