Retail Shift Leader

Canna Cabana

Part Time Shift Leader supervising daily store operations at Canna Cabana in Airdrie, Alberta. Responsible for customer service, staff direction and inventory management.

Posted 7/18/2026part-timeAirdrie • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and compliance with health and safety regulations. Proficient in staff training, inventory management, and effective communication to ensure operational success.

Highest-signal resume keywords

SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementBasic Office Administration SkillsMicrosoft Office ProficiencySales and Service OrientationHealth and Safety Legislation Knowledge

Soft Skills

Ability to Train and Motivate StaffStrong Troubleshooting SkillsDiplomacy

Certifications & Qualifications

SellSafe CertificationFirst Aid Certification

Industry Keywords

Retail OperationsCustomer ServiceSales GoalsKPI ManagementCannabis Industry

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Provide direction, guidance, and instruction to all store associates as required
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels adequately meet business needs, only when requested
Be the sales and customer service leader/role model in the absence of SM/ASM
Greet and assist customers in a way that models exemplary conduct to other staff
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
Achieving sales target and store-level KPI’s
Ensuring employees on shift are actively pursuing sales goals
Oversee and assist in inventory management and be accountable for the inventory processes on shift

Requirements

What you’ll need

Must have valid SellSafe Certification
Completion of high school and college/CEGEP/vocational or technical training required
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
A valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Thorough understanding of applicable health and safety legislation
Ability to work nights, holidays and weekends and different locations

Benefits

Comp & perks

Significant opportunity for growth, experience and learning
Unlimited bonus earning potential