Camping World

Manager

• Build, lead, and develop a cross-functional team spanning business analysis, product ownership, engineering, and project management
• Define team structure, capacity plans, role expectations, performance reviews, and growth plans
• Establish and mature the BA/PO function for backlog ownership, requirements definition, and stakeholder alignment
• Own the enterprise payment processing technology roadmap across in-store, digital, and contact center channels
• Lead payments abstraction-layer architecture and govern API design, versioning, and observability standards
• Oversee integrations with payment processors, acquiring banks, gateway providers, and alternative payment methods
• Lead processor selection, onboarding, migration, certification, vendor relationships, and commercial negotiations
• Govern interchange optimization, settlement reconciliation, and dispute/chargeback processes
• Define and execute in-store payment terminal infrastructure strategy, including PCI PTS compliance, refreshes, certifications, and deployments
• Oversee EFT software deployments, POS payment integrations, and pin pad certifications
• Ensure PCI DSS compliance and drive tokenization, P2PE, network segmentation, audit readiness, and remediation
• Identify and mitigate payment-processing operational, technology, and fraud risks
• Sponsor and govern major payment programs, manage dependencies and risks, and communicate status to leadership
• Develop and manage operating and capital budgets, business cases, ROI, and cost optimization initiatives
• Define payment SLAs, uptime targets, KPIs, incident management, on-call protocols, continuity, and disaster recovery practices
• Drive automation and process improvement to reduce manual effort and improve throughput

Senior Manager, Enterprise Payment Systems

• Build, lead, and develop a high-performing cross-functional team spanning business analysis, product ownership, engineering, and project management
• Own the long-term technology roadmap and architecture for enterprise payment processing across in-store, digital, and contact center channels
• Oversee integrations with payment processors, acquiring banks, gateway providers, terminal manufacturers, and alternative payment methods
• Lead payment processor selection, onboarding, migration, certification, vendor governance, and commercial negotiations
• Govern interchange optimization, settlement reconciliation, and dispute/chargeback management with Treasury and Finance
• Define and execute in-store payment terminal infrastructure, hardware refresh, certification, and large-scale deployment programs
• Ensure PCI DSS compliance and drive tokenization, point-to-point encryption, and network segmentation
• Partner with security, compliance, audit, legal, procurement, finance, operations, and implementation teams
• Sponsor and govern major payment programs, manage dependencies and risks, and communicate status to leadership
• Develop and manage operating and capital budgets, business cases, ROI, and cost optimization initiatives
• Define SLAs, uptime targets, operational KPIs, incident management, on-call protocols, business continuity, and disaster recovery
• Drive automation and process improvements across payment operations

• Support the Field Safety Director and Vice President of Safety in the implementation and oversight of safety, health, and environmental programs across an assigned region.
• Collaborate with field and operations leadership to promote Camping World’s “True North” safety culture.
• Maintain regulatory compliance, mitigate operational risk, and ensure timely completion of corrective actions through field engagement, coaching, inspections, training, and incident follow-up.
• Implement and support regional safety programs, standards, and initiatives to ensure consistent application across assigned dealerships and service centers.
• Provide guidance to local leaders and Team Members to strengthen safe work practices, hazard recognition, accountability, and Camping World’s “True North” safety culture.
• Conduct field visits, workplace observations, safety inspections, and corrective action follow-up to verify compliance and drive continuous improvement.
• Support compliance with OSHA, EPA, DOT, fire code, and company safety requirements across service, retail, parts, delivery, and lot operations.
• Reinforce required controls for RV roof work, fall protection, forklift operations, lockout/tagout, battery charging, chemical handling, and hot work.
• Support timely incident response, investigation, root cause analysis, corrective action development, and communication of relevant trends.
• Coordinate with Human Resources, Risk Management, claims partners, and operations leaders to support workers’ compensation follow-up, return-to-work coordination, and injury prevention.
• Deliver and reinforce safety training for field leaders and Team Members, including support for new acquisitions, new leaders, and locations requiring additional safety support.

Regional Field Safety Manager – Central Region

• Program Execution: Implement and support regional safety programs, standards, and initiatives to ensure consistent application across assigned dealerships and service centers.
• Leadership Coaching: Provide guidance to local leaders and Team Members to strengthen safe work practices, hazard recognition, accountability, and Camping World’s “True North” safety culture.
• Operational Alignment: Collaborate with regional and location leadership to align safety expectations with operational priorities and daily business execution.
• Field Verification: Conduct field visits, workplace observations, safety inspections, and corrective action follow-up to verify compliance and drive continuous improvement.
• Regulatory Compliance: Support compliance with OSHA, EPA, DOT, fire code, and company safety requirements across service, retail, parts, delivery, and lot operations.
• High-Risk Controls: Reinforce required controls for RV roof work, fall protection, forklift operations, lockout/tagout, battery charging, chemical handling, and hot work.
• Incident Management: Support timely incident response, investigation, root cause analysis, corrective action development, and communication of relevant trends.
• Claims and Recovery Support: Coordinate with Human Resources, Risk Management, claims partners, and operations leaders to support workers’ compensation follow-up, return-to-work coordination, and injury prevention.
• Training and Onboarding: Deliver and reinforce safety training for field leaders and Team Members, including support for new acquisitions, new leaders, and locations requiring additional safety support.

Regional Field Safety Manager – South/Southeast

Director

• Lead, coach, and develop Regional Safety Managers across multiple territories while maintaining a strong national field presence.
• Partner with Regional SVPs, Market Managers, Fixed Operations Directors, and field leadership to align safety strategies with operational execution.
• Standardize and reinforce Camping World’s “True North” safety culture, shifting safety from compliance activity to daily operating habit.
• Oversee safety audits and inspections across service bays, retail floors, parts departments, lots, and support areas.
• Ensure compliance with OSHA, EPA, DOT, fire code, and applicable state and local requirements.
• Develop and deploy SOPs for high-risk work, including RV roof access, fall protection, forklift operations, LOTO, hot work, and welding.
• Track corrective actions and hold regional and facility leaders accountable for timely closure of safety findings.
• Lead response, root cause analysis, corrective action, and prevention strategies for serious injuries, fleet incidents, and customer property damage.
• Provide executive reporting on incident trends, risk exposure, and systemic remediation plans.
• Partners with HR, Risk Management, and third-party claims administrators to reduce workers’ compensation impact and strengthen return-to-work practices.
• Oversee field safety training, including localized instructor-led programs for RV-specific hazards.
• Lead safety onboarding and integration for newly acquired dealerships and regional safety personnel.

Field Safety Director

• Support the Field Safety Director and Vice President of Safety in implementation and oversight of safety, health, and environmental programs.
• Collaborate with field and operations leadership to promote Camping World’s “True North” safety culture, maintain regulatory compliance, mitigate operational risk, and ensure timely completion of corrective actions.
• Implement and support regional safety programs, standards, and initiatives for consistent application across assigned dealerships and service centers.
• Provide guidance to local leaders and Team Members for safe work practices and accountability.
• Conduct field visits, workplace observations, safety inspections, and corrective action follow-up to verify compliance and drive continuous improvement.
• Support compliance with OSHA, EPA, DOT, fire code, and company safety requirements.
• Reinforce required controls for various safety measures.
• Support incident response, investigation, root cause analysis, and corrective action development.

Regional Field Safety Manager

Systems Engineer

• Serve as the primary point of contact for eliciting, documenting, and validating business and technical requirements for new payment processor and gateway implementations.
• Conduct stakeholder interviews, workshops, and process-mapping sessions with finance, operations, engineering, compliance, and customer experience teams.
• Translate complex business needs into clear, actionable user stories, use cases, process flows, and functional specifications.
• Define and document end-to-end payment flows including authorization, capture, settlement, refunds, chargebacks, and reconciliation.
• Identify and document integration requirements across internal systems and external payment vendors.
• Own and maintain the payment systems product backlog; prioritize features and enhancements in alignment with business goals, compliance requirements, and technical feasibility.
• Author and refine user stories with detailed acceptance criteria; partner with development teams through sprint planning, grooming, and retrospectives.
• Serve as the primary decision-maker for scope, trade-offs, and prioritization within the payments product domain.
• Define and track key success metrics (authorization rates, decline rates, processing costs, uptime, transaction throughput) and drive continuous improvement.
• Lead discovery and evaluation of payment processors, gateways, and Payment Service Providers (PSPs) (e.g., Stripe, Adyen, Braintree, Worldpay, Chase Paymentech); support RFP/RFI processes and vendor selection.
• Manage end-to-end implementation lifecycle: scoping, vendor onboarding, integration design, UAT, go-live readiness, and post-launch stabilization.
• Monitor payment platform performance and proactively identify issues, degradations, or optimization opportunities.
• Conduct regular vendor reviews and performance benchmarking; escalate issues and drive resolution SLAs.
• Define and own operational reporting frameworks that provide visibility into payment health across all channels and vendors — including authorization rates, decline reasons, chargebacks, settlement timing, and processing costs.

Payment Systems Business Analyst / Product Owner

Platform Engineer

• Design, build, and maintain the internal developer platform that enables our engineering organization to ship software reliably and at scale.
• Own the full platform lifecycle — from infrastructure provisioning and GitOps delivery pipelines to observability and developer experience — working across our multi-cloud environments.
• Manage Terraform Cloud workspaces, module registries, and policy frameworks (Sentinel / OPA) to enforce governance at scale.
• Architect and operate Kubernetes clusters across multiple cloud providers, including node pool management, autoscaling, networking (CNI/service mesh), and storage.
• Define and manage cloud landing zones, account structures, networking baselines, and identity/access frameworks aligned to security standards.
• Operate and evolve GitOps delivery pipelines using Flux to manage cluster state, Helm releases, and environment promotions from a single source of truth in version control (e.g., GitHub).
• Build, maintain, and optimize CI/CD pipelines with pipeline-as-code tooling (e.g., Harness, GitHub Actions) covering build, test, security scanning, and deployment workflows.
• Implement and maintain full-stack observability using platforms such as Dynatrace, including distributed tracing, infrastructure monitoring, log management, synthetic monitoring, and SLO/SLI tracking.
• Define alerting strategies, runbooks, and on-call escalation paths; drive incident response and post-incident reviews.
• Establish and track platform reliability metrics (availability, error rate, latency) and lead initiatives to close gaps.
• Build and maintain internal developer platform capabilities: self-service tooling, golden-path templates, shared libraries, and developer portals.
• Reduce cognitive load for application teams by abstracting infrastructure complexity behind opinionated, well-documented interfaces.
• Collaborate closely with security, networking, and application engineering teams to align on standards and integrate platform capabilities into the SDLC.
• Embed security controls into platform tooling: secrets management, image scanning, policy enforcement, RBAC, and audit logging. Support compliance requirements (SOC 2, PCI-DSS, etc.) through infrastructure controls, audit trails, and documentation.

• Design, build, and maintain the internal developer platform that enables our engineering organization to ship software reliably and at scale.
• Own the full platform lifecycle — from infrastructure provisioning and GitOps delivery pipelines to observability and developer experience — working across our multi-cloud environments.
• Design, provision, and maintain cloud infrastructure across Azure, AWS, and GCP using infrastructure-as-code tooling (e.g., Terraform, Pulumi, CloudFormation).
• Manage Terraform Cloud workspaces, module registries, and policy frameworks (Sentinel / OPA) to enforce governance at scale.
• Architect and operate Kubernetes clusters across multiple cloud providers, including node pool management, autoscaling, networking (CNI/service mesh), and storage.
• Define and manage cloud landing zones, account structures, networking baselines, and identity/access frameworks aligned to security standards.
• Operate and evolve GitOps delivery pipelines using Flux to manage cluster state, Helm releases, and environment promotions from a single source of truth in version control (e.g., GitHub).
• Build, maintain, and optimize CI/CD pipelines with pipeline-as-code tooling (e.g., Harness, GitHub Actions) covering build, test, security scanning, and deployment workflows.
• Champion GitOps best practices across engineering teams, providing templates, documentation, and enablement.
• Implement and maintain full-stack observability using platforms such as Dynatrace, including distributed tracing, infrastructure monitoring, log management, synthetic monitoring, and SLO/SLI tracking.
• Define alerting strategies, runbooks, and on-call escalation paths; drive incident response and post-incident reviews.
• Establish and track platform reliability metrics (availability, error rate, latency) and lead initiatives to close gaps.
• Build and maintain internal developer platform capabilities: self-service tooling, golden-path templates, shared libraries, and developer portals.
• Reduce cognitive load for application teams by abstracting infrastructure complexity behind opinionated, well-documented interfaces.
• Collaborate closely with security, networking, and application engineering teams to align on standards and integrate platform capabilities into the SDLC.
• Embed security controls into platform tooling: secrets management, image scanning, policy enforcement, RBAC, and audit logging.
• Support compliance requirements (SOC 2, PCI-DSS, etc.) through infrastructure controls, audit trails, and documentation.

Business Analyst

• Lead the design and implementation of Workday Talent Management and Workday Learning Management system.
• Play a critical role overseeing the development, testing, deployment, and maintenance.
• Collaborate with cross-functional teams, including HR, IT, and business units, to understand talent management and learning requirements and translate them into technical solutions.
• Design and architect solutions using Workday Studio, EIBs, and other reporting tools while adhering to best practices and industry standards.
• Identify opportunities for system enhancements, oversee deployment of system upgrades, and propose innovative solutions to optimize the performance management process, drive automation, and improve user experience.
• Lead configuration of Workday security segments, user-based security groups, role-based security, etc.
• Monitor and evaluate the effectiveness of Workday learning application, providing technical support and recommendations for improvements, and troubleshooting LMS-related issues.
• Develop and maintain documentation, including system configuration, design documents, process workflows, testing plans, and implementation guides.
• Monitor Workday Talent and Learning applications performance, provide technical support, troubleshoot and resolve issues, and ensure data accuracy and integrity.
• Stay current with Workday updates in Talent and LMS and industry trends to provide innovative solutions and enhancements to existing applications.

IT Lead Analyst – HCM, Workday Talent Management and Learning

Network Engineer

• Design, deploy, and operate enterprise LAN/WAN infrastructure across retail, corporate, and datacenter environments
• Manage and optimize Juniper Mist Wi-Fi deployments across large-scale retail locations, including AP provisioning, RF tuning, and policy management via the Mist cloud portal
• Support and expand Fortinet SD-WAN (FortiGate / FortiManager) rollouts, including ZTP, policy configuration, and integration with Zscaler SASE
• Administer VMware SD-WAN (VeloCloud) overlay network: edge configuration, profile management, link QoS, and tunnel health monitoring
• Configure and manage Palo Alto Networks firewalls (PA-5400 series) via Panorama, including policy lifecycle, NAT, URL filtering, GlobalProtect VPN, and security profile management
• Support NSX-T micro-segmentation initiatives including distributed firewall rules, security groups, and East-West traffic policy enforcement
• Assist with Zerto-based DR replication and failover testing across Equinix CH3 and DE2 sites
• Maintain and troubleshoot routing protocols (BGP, OSPF) across datacenter switching (Nexus 93600/93180) and WAN edge platforms
• Participate in a rotating on-call schedule, including evenings and weekends, to respond to P1/P2 incidents and network outages
• Document configurations, runbooks, and architecture decisions in Confluence following established team standards
• Contribute to automation and monitoring initiatives using SolarWinds, Dynatrace, and custom tooling
• Coordinate with ISPs and managed service vendors for circuit provisioning, troubleshooting, and escalation

Senior Manager, Enterprise Payment Systems

Senior Manager, Enterprise Payment Systems

Regional Field Safety Manager – Central Region

Regional Field Safety Manager – South/Southeast

Field Safety Director

Regional Field Safety Manager

Payment Systems Business Analyst / Product Owner

Platform Engineer

Platform Engineer

IT Lead Analyst – HCM, Workday Talent Management and Learning

Network Services Engineer