Camping World

Sales

• Attend to customer inquiries regarding camping products and services
• Collaborate with team members to enhance customer satisfaction
• Manage the Salesforce environment to meet business needs
• Analyze data to drive business solutions

Salesforce Development Lead

Product Manager

• Define and drive a strategic roadmap for dealership operations including used acquisition, service, sales, and AI-powered experiences.
• Champion the adoption of AI and automation technologies, including virtual agents, intelligent routing, knowledge surfacing, and predictive capabilities.
• Serve as the primary liaison between business teams and technical teams.
• Gather and prioritize requirements from both internal staff and external customer journeys.
• Lead the design and continuous tuning of AI agents and chatbots.
• Own new feature development and enhancements to Salesforce Automotive Cloud.
• Build and maintain a well-prioritized product backlog with epics, user stories, and acceptance criteria.
• Leverage real-time analytics and sales funnel insights to optimize lead routing and deal desking workflows.

Senior Product Manager

Analyst

• Ensuring that all roadside assistance requests are handled promptly and accurately while monitoring real-time via various platforms reviewing cases triggers to mitigate any at risk situations.
• Monitor executive email distribution list for VIP escalations to quickly direct, communicate and determine resolution to deescalate situation as needed.
• Provide guidance, coaching, and process improvement recommendations to address inefficiencies or gaps in procedures, always keeping the customer journey and experience at the forefront.
• Lead development sessions for new hires, agents, leads, and other supervisors, aimed at enhancing performance and elevating customer service standards.
• Collaborate with service providers to ensure the most effective course of action is taken promptly and accurately to deliver a definitive resolution.
• Work alongside Dispatch and other departments to maintain seamless communication and ensure that all services are coordinated efficiently.
• Must be able to assimilate and coordinate various pieces of information to accurately assess the situation, identify the underlying problem or story, and guide others towards a potential solution.
• Handle complex or high-priority cases, offering senior-level support and ensuring resolutions that align with both customer and business objectives.
• Maintain composure during high stress situations and provide a voice of reason to our agents and members.

Roadside Escalation Analyst

Accountant

• Assist in maintaining the general ledger to include the preparation of journal entries, account analysis and reconciliation.
• Prepare and analyze financial information to provide accurate and useful information to management for review and decision-making.
• Process daily payments for unit inventory payoffs
• Assist in intercompany billing and reconciliation
• Assist with various account reconciliations at month-end.
• Work on special projects as required.

Corporate Dealership Accountant

Procurement

• Oversee the procurement of IT equipment and services
• Manage IT-related financial transactions
• Ensure efficient operation of the IT warehouse and inventory
• Identify, evaluate, and negotiate with IT vendors and suppliers
• Manage end-to-end IT procurement processes
• Review, negotiate, and manage vendor contracts
• Develop, monitor, and control the IT procurement budget
• Maintain a centralized repository of contracts and monitor key dates
• Lead and manage procurement, finance, and warehouse teams
• Collaborate with IT, finance, and operations teams to align procurement and warehouse strategies

Senior Manager, IT Procurement and Asset Management

Project Manager

• Administers CWI internal ticketing system (Service Desk) and site requests including intake of large to medium sized construction projects.
• Administers and analyzes internal ticketing/project reporting documents, and regularly communicates forecasting/budgets, schedules, timing, and status to internal stakeholders.
• Utilizes advanced Excel functions (e.g., VLOOKUP, XLOOKUP, Macros, Power Query) to manage, analyze, and visualize project data, budgets, and timelines.
• Develops automated reporting tools and dashboards to support decision-making and improve operational efficiency.
• Supports CPM in soliciting bids, recommending vendors and subcontractors, and managing vendor relationships.
• Ensures all paperwork is sent, received, and serves as a primary point of contact.
• Supports CPM with coordination of subcontractors and vendors during onsite work ensuring quality standards are met and work is performed according to established timelines.
• Communicates issues/and or delays to appropriate team members correctly and completely.
• Manages and Tracks invoices and close out documentation and coordinates with internal and external accounting departments to ensure all vendors are paid timely and accurately.
• Monitors budgeted expenditures and coordinates reporting.
• Supports CPM with permit applications, and compliance documentation.
• Maintains and implements documentation controls and procedures, ensures proper approvals, change orders and project status are recorded and maintained.
• Some travel maybe requested on a limited basis but no more the 25%.

Project Coordinator, Construction Management

Solutions Engineer

• Design and implement scalable, resilient cloud and on-premises infrastructure solutions
• Define technical architecture standards, patterns, and best practices across multi-cloud and on-prem environments
• Design and implement scalable, resilient enterprise AI solutions
• Develop comprehensive architectural blueprints for AI systems, including data pipelines, model training and deployment, and integration with existing IT infrastructure.
• Create a strategic plan for how the Camping World’s infrastructure will evolve to meet future AI and ML needs, focusing on scalability, cost-effectiveness, and performance.
• Provide tools recommendation for AI and what direction the company should go with
• Lead infrastructure modernization initiatives and digital transformation projects
• Collaborate with engineering teams to optimize system performance, security, and cost efficiency
• Research and develop standards, and tools for AI usage and implementation
• Meet with vendors and develop solutions that meet the organization requirements
• Meet with application and business units to develop robust infrastructure solutions and AI tools enablement solutions
• Maintain infrastructure solutions technology standards
• Work on infrastructure and AI roadmaps and strategy
• Develop infrastructure and AI architectural blueprints and detailed documentation
• Develop long term IT infrastructure and AI strategies aligned with business needs
• Monitor systems and suggest improvements proactively
• Evaluate and recommend new technologies and tools
• Perform capacity planning and futureproofing
• Work closely with business leaders, project managers, developers, and operations teams
• Translate business requirements into technical solutions
• Provide technical leadership and mentoring to infrastructure teams and application teams
• Develop and maintain technical drawings for infrastructure and AI solutions
• Provide technical guidance and mentorship to data scientists, ML engineers, and other development teams, ensuring they follow architectural best practices.
• Work closely with business and product stakeholders to understand their goals and translate them into a viable, technical AI solutions.
• Communicate complex technical concepts and project progress to both technical and non-technical audiences, including senior leadership
• Implement design and solutions to enable AI enterprise-wide.
• Bridge the gap between research innovation and practical infrastructure and AI implementation
• Partner with product management to align infrastructure capabilities with AI objectives
• Evaluate and recommend emerging technologies for both infrastructure and AI applications
• Work closely with Cyber Security team to make sure security requirements are implemented in all infrastructure and AI solutions.

Infrastructure and AI Solution Architect

• Lead and develop the ESP Customer Service Department, ensuring exceptional customer satisfaction and retention.
• Own the overall inside sales performance for ESP products, including insurance-backed and non-insurance service programs.
• Develop and execute a comprehensive sales strategy to exceed revenue and conversion goals.
• Demonstrate expertise in and champion CRM adoption.
• Partner with marketing to align inbound lead generation with sales capacity and goals.
• Implement quality assurance programs and training to enhance first-call resolution and overall customer experience.
• Establish performance benchmarks for speed-to-lead, contact rates, and appointment conversions.
• Lead, coach, and scale a team of sales managers, SDR leaders, and customer service supervisors.
• Collaborate with Operations and Compliance to address escalations, process improvements, and policy adherence.

Sales Director, Contact Centers

Software Engineer

• As an AI Agent Integration developer you will be responsible for designs, builds, and deploying intelligent AI agents that perform autonomous tasks such as reasoning, planning, decision-making, and interaction.
• These agents often leverage large language models (LLMs) and integrate into applications like chatbots, automation tools, or SaaS applications.
• You will be responsible in working closely with business users and application teams in developing and deploying AI agents using Enterprise AI tools such as Google Gemini, OpenAI ChatGPT or Microsoft CoPilot.
• You will also act as a subject matter expert and provide guidance, thought leadership, brainstorming and ideas on how to improve and make agents better or improve flows to applications and data that the AI agent will leverage.
• Design and implement scalable, resilient AI Agents that integrate with company data or processes
• Define processes, standards, and implementation oversight for all AI agent development at Camping World
• Lead infrastructure modernization initiatives and digital transformation projects using AI Agents for various workflows
• Collaborate with engineering teams to use AI agents to optimize workflows, security, and cost efficiency
• Research and develop standards, and tools for AI Agent usage and implementation
• Meet with vendors and stay knowledgeable on AI Agent roadmaps and future products
• Meet with application and business units to develop robust AI Agent solutions
• Design and build autonomous AI agents that can perform multi-step, complex tasks and make decisions independently.
• Developing robust and secure integrations (e.g., APIs, webhooks, or custom connectors) to enable AI agents to connect with and take actions within enterprise systems
• Creating and managing a network of specialized AI agents that work together to solve complex business problems. This involves designing protocols for agents to communicate, share information, and hand off tasks seamlessly
• Workflow Automation in translating complex business processes into automated, agent-driven workflows and implementing the logic that allows agents to perform those tasks
• Implementing and managing secure authentication and authorization protocols to ensure all agent actions are secure and compliant with enterprise security policies.
• Monitoring the health and performance of integrations and AI agents. This includes troubleshooting technical issues, optimizing workflows for speed and reliability, and continuously improving the agents' behavior through feedback from the business or users using the agent
• Provide support and knowledge on enterprise automation needs and help guide teams on how to automate some of the workflows via AI agents or possibly scripts and code.

AI Integration Developer

Art Director

• Write punchy, on-brand commercial scripts for product launches, in-store promotions, and seasonal campaigns.
• Stay in tune with brand messaging, product updates, and promotional schedules.
• Help flag graphics issues early to save time and ensure a harmonious campaign.
• Cross-reference content against our footage library to ensure the most current and relevant visuals are used.
• Watch marketing and editorial video content to flag factual errors or creative inconsistencies.
• Review and revise product overviews and editorial reviews for clarity, engagement, and tone.
• Provide feedback to video editors to help refine pacing, clarity, and storytelling.
• Work with footage and content management systems to track asset usage and maintain visual consistency.