Payment Systems Business Analyst / Product Owner

Camping World

Payment Systems Business Analyst/Product Owner managing requirements and implementations for payment processor solutions. Bridging business stakeholders and technology teams for secure payment experiences.

Posted 6/30/2026full-timeLincolnshire • Illinois • 🇺🇸 United StatesSeniorLead💰 $101,000 - $154,900 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Serve as the primary point of contact for eliciting, documenting, and validating business and technical requirements for new payment processor and gateway implementations.
Conduct stakeholder interviews, workshops, and process-mapping sessions with finance, operations, engineering, compliance, and customer experience teams.
Translate complex business needs into clear, actionable user stories, use cases, process flows, and functional specifications.
Define and document end-to-end payment flows including authorization, capture, settlement, refunds, chargebacks, and reconciliation.
Identify and document integration requirements across internal systems and external payment vendors.
Own and maintain the payment systems product backlog; prioritize features and enhancements in alignment with business goals, compliance requirements, and technical feasibility.
Author and refine user stories with detailed acceptance criteria; partner with development teams through sprint planning, grooming, and retrospectives.
Serve as the primary decision-maker for scope, trade-offs, and prioritization within the payments product domain.
Define and track key success metrics (authorization rates, decline rates, processing costs, uptime, transaction throughput) and drive continuous improvement.
Lead discovery and evaluation of payment processors, gateways, and Payment Service Providers (PSPs) (e.g., Stripe, Adyen, Braintree, Worldpay, Chase Paymentech); support RFP/RFI processes and vendor selection.
Manage end-to-end implementation lifecycle: scoping, vendor onboarding, integration design, UAT, go-live readiness, and post-launch stabilization.
Monitor payment platform performance and proactively identify issues, degradations, or optimization opportunities.
Conduct regular vendor reviews and performance benchmarking; escalate issues and drive resolution SLAs.
Define and own operational reporting frameworks that provide visibility into payment health across all channels and vendors — including authorization rates, decline reasons, chargebacks, settlement timing, and processing costs.

Requirements

What you’ll need

8–10+ years of experience as a Business Analyst, Product Owner, or Product Manager with a focus on payment systems, fintech, or financial services.
Demonstrated experience leading at least one full-cycle payment processor or payment gateway implementation.
Proven hands-on experience with retail point-of-sale (POS) payment systems , including in-store terminal integrations, card-present transactions, EMV/chip, contactless (NFC), and POS middleware platforms.
Multi-channel payments expertise spanning in-store POS, e-commerce, mobile, kiosk, and call center — with the ability to design and document unified commerce payment flows across all channels.
Mobile POS (mPOS) experience with solutions such as tablet-based POS, mobile card readers, and associate-facing mobile checkout tools used in retail and field service environments.
Mobile payments knowledge including in-app payments, mobile web checkout, push provisioning, and mobile-first payment UX design considerations.
Digital wallet expertise across consumer wallets (Apple Pay, Google Pay, Samsung Pay) and merchant/closed-loop wallets; understanding of tokenization, device account numbers (DANs), and wallet provisioning flows.
Payment widgets experience — requirements gathering and oversight for embeddable, hosted, or iFrame-based payment UI components designed to streamline checkout while maintaining PCI scope reduction.
Payment abstraction layer / API development — experience defining requirements for and collaborating on the design of internal payment abstraction APIs that decouple business applications from underlying processor and gateway implementations, enabling vendor flexibility, failover routing, and centralized payment orchestration.
Multi-vendor payment environment experience — managing concurrent relationships with multiple processors, gateways, acquirers, and PSPs; understanding routing logic, failover strategies, and vendor-specific capabilities.
Strong understanding of payment industry concepts: card-present/card-not-present, ACH, tokenization, 3DS, chargeback flows, settlement, and reconciliation.
Hands-on experience with Agile/Scrum methodologies; proficiency with tools such as Jira, Confluence, or Azure DevOps.
Experience with payment gateway/processor APIs (REST, JSON, ISO 8583 or similar) and the ability to work effectively with technical teams on integration design.
Solid understanding of PCI-DSS compliance requirements and data security best practices.
Excellent written and verbal communication skills with the ability to clearly explain technical concepts to non-technical audiences.

Benefits

Comp & perks

Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On the job training opportunities
Medical, dental, vision and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business AnalysisUser Story DevelopmentProcess MappingPayment Flow DocumentationIntegration Requirements GatheringPayment API DevelopmentData Security Best PracticesPayment Metrics TrackingVendor ManagementPayment Industry Concepts

Soft Skills

Excellent Communication SkillsStakeholder EngagementDecision-MakingProblem-SolvingCollaboration