Calderys

Customer Support

• Read and interpret refractory lining drawings
• Use brick saw and bricklaying equipment to lay brick in ladles, furnaces, tundishes, etc.
• Handle bricks by hand for extended periods; perform plug changes and repair slide gates
• Teach installation procedures and provide guidance to correct procedures
• Assist customer staff with refractory installation methods including gunite, pouring, ramming, pumping, ceramic fiber, and firebrick installation
• Clean and prepare ladles, furnaces, and tundishes for repair, relining and fabrication
• Observe product performance at customer sites; perform in-service inspections and post-mortem tear outs; document findings and review with HarbisonWalker International team members
• Work closely with customers to understand requirements, monitor stock levels, and place replacement orders with Customer Service
• Perform preventive and general maintenance on refractory equipment and document preventative maintenance
• Perform spare parts and equipment inventory counts and complete detailed refractory reports
• Observe and promote safety and 5’S standards; participate in daily safety toolbox talks and monthly trainings; maintain a safe and clean working environment

Refractory Support Specialist III

Engineer

• Maintain refractory installation quality by following SOPs and keeping quality documentation
• Execute projects on committed schedules and obtain project completion certificate from customer
• Prepare MIS: daily progress reports, tracking sheets, and material reconciliation; coordinate with project coordinators
• Inspect refractory lining with TPI or competence agencies and produce detailed inspection reports
• Manage materials at store and site, ensuring correctness of quantities received
• Ensure compliance with all statutory requirements and workplace safety at site
• Ensure timely submission of contractor bills and customer certifications for monthly billing
• Maintain and ensure timely repair and maintenance of site machines
• Perform project closure activities and implement best practices to enhance efficiency and safety
• Coordinate with Project Managers, contractors, customers, and other stakeholders

Site Engineer, Project Application Services

Manager

• Manage daily operations and administration of HarbisonWalker International's health, wellness, and retirement benefits programs, including policies and procedures and vendor/carrier relationships; evaluate and negotiate contracts and leverage data analytics to assess program effectiveness
• Administer pay systems, policies and procedures, develop salary structures, implement salary planning/administration programs, perform market data analysis, and create/revise local incentive programs; develop and deliver communication strategies on total rewards
• Implement and adapt total rewards programs to meet local market conditions, legal requirements, and cultural expectations; manage regional vendor relationships and oversee negotiation/performance of local benefits providers; serve as strategic partner to regional HR teams
• Monitor regional trends and regulatory changes, advise corporate leadership on necessary adjustments, analyze utilization/engagement/ROI of total rewards programs and recommend improvements
• Partner with Talent Acquisition to structure competitive job offer packages including sign-on bonuses, relocation support, vehicle allowances, and other non-salary incentives
• Oversee administration of federal and state leave of absence and workers compensation claims; work with third party administrators/brokers/legal counsel to ensure timely resolution and compliance
• Develop annual benefits and compensation budget, review and approve invoices, identify and resolve budget variances, collaborate with Finance and assist Americas team with SGA budget planning and processing

Manager, Total Rewards

Support Engineer

• Promote use of HarbisonWalker International refractory products and support customer relationships through expert product knowledge and technical advice
• Provide internal and external training on HarbisonWalker International products and applications
• Collaborate with internal R&D on complaint investigations and failure analysis
• Analyze complex application needs and propose, alter, refine, or define lining designs and installation methods
• Develop business cases for new product development; create, execute and track new product launch plans
• Create and execute product promotions and technical marketing strategies; maintain knowledge on industry trends, training opportunities, and forecasts; attend and present at industry tradeshows and seminars
• Perform market analysis and assist in product portfolio analysis aligned with market segment plans
• Assist in product rationalization, product portfolio modifications and shape standardization

Application and Technical Support Specialist III

Account Manager

• To be responsible for sales of the company's material & services such as projects, both new installations and service and repairs, within their geographical area of responsibility and other established customers
• To carry out market analyses and budget sales and results within one's own area of responsibility
• To quote for the sale of materials, installations and services within one's own area of responsibility within established procedures and certification rights
• To visit and carry out inspections and needs analyses of the customer's property in agreement with the customer
• To be ultimately responsible for their ongoing projects so that they follow established budget frameworks and that health and safety are considered
• Work closely with your assigned project coordinator and, in agreement with him/her, continuously decide on the division of work (who does what)
• To help outside one's own area of responsibility when necessary and to actively work to spread knowledge within the company to promote positive development of the company
• Drive sales growth, maximize margins and strengthen Calderys' value proposition within the assigned segment

Account Manager, Thermal

Account Executive

• Summary: The Sales Representative II solicits sales orders by visiting customers and assists customer in choosing the best refractory products for their particular application. The Sales Representative II provides technical assistance through the sales lifecycle from selection to installation of the product and is focused on obtaining the maximum amount of business with the best profit margin. The position is responsible for ongoing relationship development with customers.
• Job Duties:
• Scheduling and making sales calls with new and established customers, end users, and contractors; initiating joint sales calls and jobsite visits with customers including troubleshooting problems
• Monitoring material inventories, DC business levels, handles complaints, assists with collections, follow-up on orders and deliveries and other miscellaneous activities
• Providing timely and accurate sales quotations and proving timely follow up to customer inquiries/complaints
• Performing business reporting, forecasting, and planning including CRM input; reviewing sales budgets and miscellaneous company data
• Making sales and product presentations