Calderys

Account Manager

• Implement the sales strategy defined with the Sales Director and executive management.
• Monitor pipeline development, key performance indicators (KPIs), and sales forecasts.
• Analyze commercial results to identify improvement opportunities and adjust actions.
• Identify new business opportunities in the refractory industry (steel, foundry, cement, glass, ceramics, petrochemicals, etc.).
• Manage long sales cycles and build strong relationships with technical and procurement teams.
• Support the sales team in complex negotiations, long-term supply contracts, and pricing strategies.
• Conduct market monitoring regarding competitors, raw materials, regulations, and industrial trends.
• Engage with major customers and strategic accounts to ensure satisfaction and loyalty.
• Participate in technical meetings, audits, and customer qualification processes.
• Represent the company at industry conferences, trade fairs, and technical events.
• Work closely with R&D, Quality, Operations, and Supply Chain to meet customer expectations.
• Communicate market and customer feedback to help improve product quality and innovation.
• Ensure alignment between production capacities, product specifications, and customer demand.
• Collaborate with the finance department on pricing structures and commercial policies.
• Prepare regular reports on sales performance, forecasts, and market developments.
• Ensure accurate CRM usage and data reliability across the team.
• Track profitability, manage budgets, and contribute to annual commercial planning.

Customer Specialist

• Interacting with customers via email, phone, etc. to provide a prompt response to inquiries
• Managing and processing incoming customer orders and requests
• Following up on commitments to customers and internal constituents
• Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
• Maintaining customer records
• Providing customer support when required with our customer facing tools and resources
• Handling and resolving customer and shipping/delivery related complaints
• Reviewing and responding to customer feedback and quality issues
• Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities

Customer Account Specialist II

Mechanical Engineer

• Preparation of technical drawings independently
• Preparation of quantity calculations independently
• Participation in the compilation of price offers
• Preparation of other documents belonging to the design documentation and/or offers (heat transfer calculations, thermal expansion calculations)
• The correct preparation of the assigned tasks by the deadline
• High level of efficiency and accuracy
• Attention to detail and ability to manage multi tasks / project and meet tight deadlines, is analytical and highly organized
• Work comfortably in highly collaborative setting, have a confident and outgoing personality
• Management of own projects
• Occasional work at execution site
• Occasional work abroad

Design Engineer – Iron & Steel Bricks Expert

• Take charge of the management of customers and prospects of the customer portfolio for which he is responsible
• Is responsible for the commercial development and the margins of the activity on all the markets present in his area
• Develop our Activities in the Thermal Segment following the Sales Strategy of the Area
• Manage a client portfolio
• Plan your commercial actions and manage your priorities, in accordance with the strategy defined with your manager. Use of Commercial Excellence tools
• Ensure the development of turnover and market shares through regular visits to customers and prospects in the area
• Ensure the development of new products in the range
• Ensure the development of commercial proposals with a complete full-service package
• Identify the needs of customers to propose offers as close as possible to their expectations
• Ensure the transmission of information essential to the understanding of customers and / or suppliers on the different Calderys markets
• Ensure regular reporting of its activities through CRM tools
• Be guarantor of the average payment time (DSO) for his area
• Handle the connection and relationship between clients and other company services (Projects Service, customer service, ...)

Account Manager, Projects

Manager

• Lead segmentation and coverage refreshes; define role charters and interfaces (KAM, Account Manager, SAT, TS, CS) to remove overlap and improve throughput.
• Run focused commercial diagnostics (pipeline health, conversion drivers, share of wallet, activity quality) and translate insights into actionable playbooks and quarterly improvement sprints.
• Design sales process & governance (qualification criteria, stage definitions, exit gates, win‑loss hygiene).
• Strengthen pipeline management and forecasting discipline with simple, auditable routines.
• Industrialize account planning (templates, value hypotheses, whitespace mapping, review cadences).
• Define visit quality standards and enable value‑based conversations in field and remote motions.
• Drive CRM adoption (layouts, fields, automation, mobile usage) and establish one‑truth reporting for funnel, activity, and forecast.
• Co‑build role‑specific dashboards (KAM / AM / SAT / TS) and a CE scoreboard (e.g., coverage, conversion, price attainment, SoW, SLAs).
• Partner with Data/IT on data quality (master data, deduplication, governance) and pragmatic enhancements.
• Act as program owner / PMO for cross‑regional CE initiatives (e.g., new sales model roll‑out, playbooks, tool deployments, training).
• Establish playbooks, templates, RAID logs, timelines, KPIs; run steering routines and ensure benefit tracking from pilot → scale.
• Create crisp, executive‑ready slide materials to support top‑management decision making across workstreams.
• Create enablement assets (sales plays, call guides, objection banks, proposal standards).
• Deliver training & coaching (workshops, deal reviews, forecast clinics) and cultivate habit‑forming rituals (weekly pipeline, monthly account reviews, QBRs).

Commercial Excellence Manager – EMEA

Data Engineer

• Lead the design, development, and maintenance of scalable data pipelines and data architecture to support analytics and business intelligence needs.
• Drive best practices for data engineering, such as ETL/ELT processes, data quality management, and automation.
• Foster data engineering culture within the organization (documentation, knowledge sharing sessions, code review)
• Advocate for and lead the adoption of new technologies or methodologies to enhance efficiency and impact (Tech stack modernization)
• Keep up to date with the latest trends and developments around the data engineering market (e.g.: attending conferences/seminars)
• Document processes, flows, and methodologies to ensure transparency and reproducibility
• Provide training and support to teams to enhance data literacy and usage across the organization.
• Proactively suggest and drive enhancement and optimization initiatives on Calderys’ Data platform

Financial Planning and Analysis

• Support ongoing CRM system implementation, including data validation, reporting, and analytics
• Assist in reconciling data between Power BI and Oracle Cloud, ensuring alignment and accuracy across systems
• Validate and test report outputs from new systems to ensure data integrity and usability
• Compile and analyze competitor, market, and industry intelligence to support commercial strategy
• Provide administrative and project coordination support as needed across both teams
• Contribute to special projects and process improvement initiatives within Commercial Excellence and Finance

Commercial Excellence & Finance Intern

• Manage all activities that are required for preparation of Commercial Proposals and Supply Agreements
• Gather detailed data from various resources to assemble justification packages
• Assembly of corporate requirements to support the opportunities including: bid justification (CER-LT & Cash Flow), formal supply agreement and justification (CER, PPT, & Cash Flow)
• Formal proposal preparation with Legal support
• Delivery of formal agreement documentation for Sales delivery
• Tracking project performance
• Managing opportunities through CRM
• Forecasting/tracking Revenue performance
• Collaborate with clients, and internal teams to define project scope, objectives, and deliverables to assemble and provide quotes for value added service contracts
• Develop comprehensive project plans, including task assignments, schedules, resource allocation, and budget estimates
• Identify potential risks and develop mitigation strategies to ensure project success
• Gather background info from resources to support justification: Sales, Marketing, Equipment Manager, etc. Provide technical guidance for specifications, branding and terms in conjunction with appropriate internal departments and external groups including vendors, OEM’s and engineering firms
• Provide Risk & Benefit Analysis: Assess financial and contractual risks and present to management for direction/decision
• Value Proposition Development: Assemble justification package for presentation to management for proposal approval and official proposal package post approval (CER-LT)
• Convert proposal package (CER-LT) to Supply Agreement/approval (CER) after customer acceptance including obtaining Calderys Legal approval
• Work with Commercial Excellence team to Manage CRM opportunities and develop dashboards of information to track ATS delivery and performance
• Forecasting and tracking Revenue performance versus contracts Cash Flow estimates including IFTS sales forecasting, tracking and process flow execution
• Assistance with recruiting, hiring and managing VAS CPT Site Coordinators and Supervisor.

Manager, Service Portfolio – Commercial Contracts

• Support the design and enforcement of program governance, including stage gates, decision forums, and escalation processes
• Consolidate and validate deliverables, plans, and milestones
• Ensure alignment with IT PMO standards and Finance transformation methodologies
• Track interdependencies across initiatives and ensure coordinated delivery
• Monitor program budget, forecast, and actuals, ensuring adherence to financial targets
• Track business case delivery, including cost savings, efficiencies, and value realization
• Prepare and maintain executive presentations and steering materials
• Coordinate across Finance, IT, and business teams
• Maintain the program risk and issue register
• Support visibility on resource allocation across initiatives
• Drive PMO standards, tools, and reporting consistency
• Capture lessons learned and suggest process improvements

Finance PMO Leader – Fixed-Term

Operations

• Own the functional roadmap of treasury systems (SIX, Cegid): prioritise enhancements, manage upgrades, and ensure the platform evolves in line with business needs
• Lead vendor relationships strategically: negotiate SLAs, challenge roadmaps, and ensure the Group extracts maximum value from its technology investments
• Define and enforce access governance: user rights, segregation of duties, and audit trail standards across all treasury systems
• Oversee bank connectivity and payment processing (e-banking, SWIFT), ensuring operational continuity, security, and resilience at all times
• Build and maintain high-quality relationships with banking partners and financial institutions
• Drive cash centralisation initiatives (cash pooling, in-house banking, Connexis Guarantee) to maximise liquidity efficiency across the Group
• Manage trade finance activities end-to-end — guarantees, letters of credit, project financing — ensuring strict compliance with Group policies and regulatory requirements
• Own the market data intelligence framework: ensure the accuracy, timeliness, and governance of exchange rate, interest rate, and benchmark data used across treasury and finance (IFRS 16, forecasts)
• Partner with Finance, IT, and middle office teams to continuously streamline processes, improve system usage, and align treasury operations with corporate objectives
• Define and enforce Group-wide operational standards: procedures, controls, and best practices that apply across all entities and geographies
• Support local treasury teams in the effective use of treasury tools (placements, cash forecasts) — acting as a centre of excellence, not just a helpdesk
• Own the delivery of transformation projects: scope, planning, budget, stakeholder management, UAT, and post-go-live stabilisation
• Lead the treasury onboarding of newly acquired entities, ensuring rapid and seamless integration into the Group framework