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Customer Account Specialist II
CalderysCustomer Account Specialist II focused on customer satisfaction through effective communication and relationship management. The role entails processing orders and resolving customer issues in a timely manner.
Tech Stack
Tools & technologiesERPOracleOracle ERP
About the role
Key responsibilities & impact- Interacting with customers via email, phone, etc. to provide a prompt response to inquiries
- Managing and processing incoming customer orders and requests
- Following up on commitments to customers and internal constituents
- Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
- Maintaining customer records
- Providing customer support when required with our customer facing tools and resources
- Handling and resolving customer and shipping/delivery related complaints
- Reviewing and responding to customer feedback and quality issues
- Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities
Requirements
What you’ll need- The Customer Account Specialist II requires two (2) – four (4) years of customer service experience.
- BA/BS degree or equivalent practical experience
- Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle ERP.
- Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
- Excellent organization skills with accurate and precise attention to detail
- Ability to multitask, prioritize and work independently
- Ability to handle stressful situations in a professional manner
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Calderys Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1870 ⚡ Energy 🔬 Science Energy
- Science
- Engineering Calderys is a leading global provider for industries operating in high temperature conditions. The company specializes in thermal protection for industrial equipment and offers a wide range of refractory products. Calderys provides advanced solutions to enhance steel casting, metallurgical fluxes, and molding processes. With its extensive international network of experts, the company supports customers in their energy transition needs by ensuring sustainable and innovative solutions. Calderys pays particular attention to sustainability, improving its own environmental footprint and aiding customers with their energy transition needs. In February 2023, Calderys joined forces with HarbisonWalker International, the largest supplier of refractory products and services in the United States. Customer Account Specialist II Job not on LinkedIn 🔥 2 hours ago 🏢🏡 Pittsburgh – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Customer Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Interacting with customers via email, phone, etc. to provide a prompt response to inquiries
- Managing and processing incoming customer orders and requests
- Following up on commitments to customers and internal constituents
- Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
- Maintaining customer records
- Providing customer support when required with our customer facing tools and resources
- Handling and resolving customer and shipping/delivery related complaints
- Reviewing and responding to customer feedback and quality issues
- Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities 🎯 Requirements
- The Customer Account Specialist II requires two (2) – four (4) years of customer service experience.
- BA/BS degree or equivalent practical experience
- Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle ERP.
- Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
- Excellent organization skills with accurate and precise attention to detail
- Ability to multitask, prioritize and work independently
- Ability to handle stressful situations in a professional manner Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
Customer Order ManagementCustomer Record MaintenanceQuality AssuranceData EntryMultitasking
Soft Skills
Exceptional Customer ServiceTeam CollaborationOrganizational SkillsAttention to DetailStress Management
Certifications
BA/BS Degree or Equivalent Practical Experience