CAE USA

Product Specialist

• Acts as Second Level support for Global customers in the Flight Service organizations
• Supporting Crew Manager product solutions
• Responsible for the analysis, replication, and resolution of medium to high complex problems at multiple layers (application, environment, database, networking)
• Provides support to both, application front and back-end, as well as recommends best business practices to customers on the application usability and system maintenance
• Acts as a liaison with multiple teams across the organization, including Development, Product, and Account Teams
• Responsible for the account management of certain airlines which represents the primary point of contact for that airline from a problem resolution perspective
• For Flight Service organization, applies technical knowledge which involves Windows Server operating system, UNIX and Citrix platforms
• Must have basic knowledge of PL/SQL, Oracle and RDBMS Scripting, Unix shell script knowledge to resolve complex software problems
• Works under general supervision with few direct instructions, decisions are frequently reviewed
• May include On-Call work on a 24x7 basis for critical and high severity issues
• Decisions and actions have an impact on the success of a team or department
• May provide training to other colleagues and new hires
• Other potential engagements in other work areas within the company

Customer Success Product Specialist

• Acts as Second Level support for Global customers in the Flight Service organizations
• Supporting Crew Manager product solutions
• Responsible for analysis, replication, and resolution of medium to high complex problems at multiple layers (application, environment, database, networking)
• Provides support to both, application front and back-end, and recommends best business practices to customers on application usability and system maintenance
• Acts as a liaison with multiple teams including Development, Product, and Account Teams for customer resolution
• Responsible for account management of certain airlines as the primary point of contact
• Applies technical knowledge involving Windows Server operating system, UNIX, and Citrix platforms
• Works under general supervision with few direct instructions
• May include On-Call work on a 24x7 basis for critical and high severity issues
• May provide training to other colleagues and new hires