IT Support

• Develops and advises on enterprise architecture models
• Aligns technology initiatives with business objectives/experiences
• Advises on technology trends and innovations
• Validates solution discovery requirements and aligns them to customer outcomes/experience
• Presents C1’s entire portfolio and C1 (ConvergeOne) “Human Experience” story
• Collaborates closely with key customers and maintains key technical relationships with customers
• Collaborates closely with Account Executives, forming synergistic partnerships that ensures a unified approach to customer needs, from solution crafting to account management
• Leads technical teams (Design Engineers, Solution Architects, Chief Advisors, Delivery Engineers, Project Managers and Managed Services engineers)
• Oversees and responsible for the whole sales cycle, serving deals from discovery through project execution and supporting adoption in partnership with Services, PM and Lifecycle teams
• Acts as the main orchestrator behind any major deal, ensuring that all elements of the deal from initial customer requirements to final implementation plans are seamlessly integrated
• Interacts directly with key customers, virtually and preferably in-person, to build relationships, lead projects (pre-Sales, Post-sales, and Managed Services) and ensure C1 success
• Maintains ongoing engagement with customers who consume managed services, ensuring that their evolving needs are consistently met and that our solution continues to align with their long-term objectives
• Remains connected to assigned customers, including between projects

Enterprise Architect

Data Engineer

• Works with Senior Leadership on both stated and anticipated data needs
• Monitors the existing metrics, analyze data, and lead partnership with other Data and Analytics teams in an effort to identify and implement system and process improvements
• Develops queries for ad hoc business projects, as well as ongoing reporting
• Builds a metadata system where all available data is maintained and cataloged
• Provides significant input on the development of reliable data pipelines that translate raw data into powerful business analytics
• Implements, and supports key datasets that avail structured and timely access to actionable business insights
• Collaborates where s/he works closely with the business’s Data and Analytics teams, gathering technical requirements for exceptional data governance across the department and the business at large
• Provides analytical support where s/he develops and manages scalable data processing platforms that are used for exploratory data analysis and real-time analytics
• Oversees, designs, and develops algorithms for real-time data processing within the business and to create the frameworks that enable quick and efficient data acquisition
• Retrieves and analyzes data through the use of SQL, Excel, among other data management systems
• Builds data loading services for the purpose of importing data from numerous disparate data sources, inclusive of APIs, logs, relational, and non-relational databases

Senior Business Data Engineer

Network Engineer

• Deliver high-value design, upgrade, and implementation projects for customers
• Lead complex engagements, ensuring successful outcomes that align with client business objectives

Network Engineer III

Manager

• Leads and manages the API services software development team
• Oversees the design, development, and delivery of high-quality APIs
• Ensures the maintenance, enhancement, and performance of existing APIs
• Collaborates with Application Administrators and PMO on API integration, help desk resolution, and delivery
• Establishes and enforces API development standards and best practices
• Manages team performance, including hiring, mentoring, and performance reviews
• Participates in road mapping, budgeting, and other forecasting tools
• Stays current with API technologies and industry trends (highlights the need for ongoing learning)
• Ensures that teams have appropriate solutions and technical specifications, direction, and resources to deliver solutions effectively by establishing realistic estimates for timelines
• Gains a thorough technical understanding of our current software applications and how the business uses them to manage their day-to-day work
• Researches, analyzes, and recommends new technologies and processes that improve software quality, reduce development costs, and/or bring value to the business users
• Contributes to software upgrades, build/buy decisions, and testing phases (unit & UAT)
• Participates in release/sprint planning and scrum meetings as needed
• Provides Tier III/IV support for resolving production system issues
• Collaborates on hardware requirements for optimal software performance
• Establishes and maintains documentation standards
• Ensures adherence to SOC2 controls
• Manages own work to meet agreed timelines

Manager, API Services

Solutions Engineer

• Serves as the subject matter expert in a key area such as: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance) Cisco Genesys Avaya Microsoft
• Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objectives
• Provides solution consulting, technical architecture and sales support for account opportunities
• Provides live demonstrations for customers and sales teams
• Develops and maintains technical competency and related certifications for all core products and solutions areas
• Performs Strategic Road-mapping Sessions with customers
• Participates in User Groups and Conferences as required
• May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.)
• Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge
• Provides timely and accurate deliverables to customers including statements of work and product architectures
• Participates in Solution Deliverables at the direction of the Solution Architect These could include: Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models
• Assuming responsibility for 3 rd Party Quotes and SOW language for area of expertise
• Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow
• Participating in Solution/Delivery Assurance and Services Handoff Meetings
• Ensures productive relationships with manufacturer technical peers
• Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed

Senior Solutions Architect

Account Executive

• Provides sales consultation, design, support, and management of client activity involving but not limited to the collaboration, enterprise networking, data solutions and security products and services with primary focus in designated region
• Establishes, maintains, and develops business with clients and potential clients in the assigned business sectors to enhance the potential for meeting the objectives of maximum profitability and growth through effective sales and services
• Analyzes client/competition situations, client’s business issues and interests, and generates a strategy that achieves business objectives
• Maintains accurate sales forecasting capability and an active reporting procedure in accordance with C1’s standards
• Develops, implements, and executes a Business Plan that is consistent with short-range and long-range company objectives and assigned targets
• Conducts C-level business discussions
• Develops and maintains technical competency in all products offered including all solutions from represented manufactures as well as professional services offered by C1
• Develops relationships (with existing as well as potential clients) that enables business growth to achieve assigned targets
• Expedites the resolution of client escalations/complaints
• Stays well informed on industry changes, participates where possible in organizations directly involved with C1’s prime markets, and continually works to improve sales techniques and sales knowledge
• Fosters strong working relationships with supporting teams such as; sales support, marketing, services, purchasing/inventory to reach assigned targets
• Keeps advised on company policies, procedures, and objectives, clarifying them with manager when and if questions arise, and is always prepared to accurately discuss these policies with clients
• Engages and manages an end-to-end sales cycle (work with multiple cross-functional teams)
• Sells with a heavy emphasis on solutions offered by C1 that are consistent with assigned targets
• Consults innovatively, to offer client solutions with technical acumen
• Facilitates new solutions to clients by being a disrupter – can go wider in existing account, innovative, can make the client look at solutions in a new way
• Understands and identifies client needs and is a vertical expert (e.g., Public Sector, Healthcare, etc.)
• Identifies key pain points within client base and knows how to solve them (overcome objections)

Client Executive

• Build and maintain Power BI dashboards for Sales Engineering leadership: capacity, utilization, pipeline health, SLA metrics, customer trends, and productivity insights.
• Develop AI-assisted workflows using Python, Azure AI, LLMs, and automation tools to streamline internal processes (routing, assignments, data cleanup, forecasting).
• Support data cleaning, dataset creation, and analytics models that enhance forecasting and customer segmentation.
• Assist in building AI-based scoring models for customer health, renewal prediction, and service demand.
• Create internal documentation, playbooks, and how-to guides for dashboards and automations.
• Participate in customer calls with Solution Architects to provide AI insights, dashboards, or automation recommendations.
• Support demos and proof-of-concepts involving AI Solutions from Cisco, Genesys, Juniper, Palo Alto, Dell, Extreme, and other partners.
• Translate technical AI outputs into simple business language for customers and account teams.
• Support integration of AI into C1 offers.

AI Solution Architect, I

• Manage day-to-day IT operations for a remote workforce of approximately 40 users.
• Provide Tier 1/Tier 2 user support for hardware, software, access, connectivity, Microsoft 365, Teams, SharePoint, OneDrive, email, endpoint, and account issues.
• Manage the help desk/ticketing process, including intake, prioritization, resolution, documentation, escalation, and reporting.
• Support onboarding and offboarding of employees, contractors, and consultants, including account creation, permissions, device provisioning, license assignment, data retention, and access removal.
• Image, configure, ship, recover, and maintain company-issued laptops using secure and repeatable processes.
• Maintain endpoint standards, including patching, encryption, antivirus/EDR, configuration baselines, local admin restrictions, vulnerability remediation, and inventory tracking.
• Manage remote device administration using tools such as Microsoft Intune, Autopilot, Defender, Entra ID, and related endpoint management platforms.
• Coordinate with external IT, cybersecurity, licensing, hardware, and compliance vendors as needed.
• Administer Microsoft 365 GCC High, including user accounts, groups, licenses, permissions, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Conditional Access, MFA, and security policies.
• Monitor and maintain cloud security configurations, including identity, access, device compliance, data loss prevention, audit logging, and retention policies.
• Support secure collaboration with customers, subcontractors, consultants, parent-company users, and affiliated users where applicable.
• Maintain administrative documentation, configuration records, change logs, and standard operating procedures.
• Support the company's ISO/IEC 27001-certified information security management system, including policies, procedures, risk assessments, evidence collection, internal audits, corrective actions, management reviews, and continuous improvement activities.
• Lead or materially support the company's effort to achieve and maintain CMMC Level 2 compliance.
• Maintain documentation required for CMMC, including the System Security Plan, POA&M, asset inventory, policies, procedures, control evidence, access reviews, incident response records, training evidence, vulnerability management records, and configuration baselines.
• Manage and enforce the company's BYOD policy.
• Monitor user access, endpoint health, suspicious activity, and compliance posture.
• Support incident response, including user account compromise, lost or stolen laptops, phishing events, malware alerts, unauthorized access, and data exposure incidents.
• Maintain disaster recovery, backup, data retention, and business continuity procedures relevant to cloud systems and endpoints.

IT Manager

Sales

• Collaborates with Manager, Sales Support, Sales Directors, Account Executives & Solution Architects to determine strategic sales approaches
• Establishes and maintains an ongoing rapport with existing and potential customers
• Provides excellent Customer Service by responding to information requests, troubleshooting account issues or order management issues
• Completes customer order management, including, working within the CRM system, preparing customer order for placement by providing an accurate package to colleagues utilizing the order checklist, corresponding with AE, Procurement, Project Management and the Customer throughout the sales cycle and delivery process
• Maximizes deal profitability by leveraging OEM programs and promotions
• Uses manufacturer tools to secure and maintain deal registration and/or special pricing
• Ensures if AE is out of pocket, SSS can assist with sending out information to customer per AE request but keeping AE main point of contact with customer
• Ensures order accuracy and orders are in line with ConvergeOne best practices; margin percentages, discounts and integrity using ConvergOne’s booking policy
• Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge
• Keeps current on company policies, procedures, and objectives, clarifying them with Director when and if questions arise, and is always prepared to accurately discuss these policies to our customers

Sales Order Coordinator

Project Manager

• Coordinates internal resources and third parties/vendors for the flawless execution of projects
• Ensures all projects are delivered on-time, within scope and within budget
• Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensures resource availability and allocation
• Develops a detailed project plan to monitor and track progress
• Manages changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measures project performance using sanctioned tools and techniques
• Reports and escalates to management as needed
• Manages the relationship with the client and all stakeholders
• Performs risk management to minimize project risks
• Establishes and maintains relationships with third parties/vendors
• Delegates project tasks based on junior staff members’ individual strengths, skill sets and experience levels
• Tracks project performance, specifically to analyze the successful completion of short and long-term goals
• Meets budgetary objectives and makes adjustments to project constraints based on financial analysis
• Develops comprehensive project plans to be shared with clients as well as other staff members
• Uses and continually develops leadership skills
• Develops spreadsheets, diagrams and process maps to document needs
• Forecasts project revenue and ensures that revenue commitments to the business are met

Senior Project Manager

Vice President

• Develop and execute a comprehensive strategy for the Cisco alliance, aligning with organizational goals of C1, while maximizing growth opportunities.
• Treat the Cisco alliance as a business, owning the vision, goals, and performance metrics while ensuring collaboration alignment across all teams.
• Foster and maintain strong executive relationships with Cisco’s VP leadership, ensuring alignment on mutual priorities and initiatives align with C1 and vice versa.
• Lead and empower cross-functional teams to execute alliance strategies, leveraging C1 internal resources and managing competing priorities effectively.
• Oversee Cisco's EA (Enterprise Agreements) and LCM (Lifecycle Management) initiatives, ensuring robust execution and measurable results with the C1 LCM teams accordingly.
• Identify and capitalize on joint opportunities to expand market presence, drive revenue, and increase the value of the partnership by collaborating with C1 capabilities, marketing and sales teams.
• Establish scalable processes, reporting frameworks, and operational best practices to manage the alliance efficiently.