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C1

Customer Success Manager – Lifecycle

C1

Customer Success Manager focused on delivering Cisco software adoption services for clients. Collaborating with stakeholders to enhance product consumption and mitigate adoption barriers.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact
  • Owns the complete adoption lifecycle
  • Collaborates with Client sponsor to identify key stakeholders, super users, and change champions
  • Develops and maintains cross-functional relationships with Cisco and other internal crucial stakeholders
  • Conducts a series of adoption workshops to understand and document Client’s desired business outcomes, use cases, personas, and priorities
  • Executes and delivers insights on customer success metrics so you are constantly demonstrating value
  • Works with lines of business and key stakeholders to understand adoption barriers and impacted business processes while creating a mitigation and communication plan to achieve successful outcomes
  • Works cross-functionally with supporting teams such as Managed Services, PMO, and Service Delivery to drive continuous improvement and an excellent customer experience
  • Delivers Quarterly Success Reviews
  • Understand customer's objectives and how they translate to outcomes
  • Coordinates a Client communication plan and works with Change Champion(s) on delivery
  • Maintains ownership of all components of the Adoption Success Plan
  • Strives to continually drive faster “time to value” and improve overall experience for our customers
  • Participates actively in all team meetings, trainings, and workshops
  • Works with National Account Managers on cross-sell and up-sell opportunities
  • Provides Customer reports (monthly/quarterly) per the standard set forth by contract requirement

Requirements

What you’ll need
  • 5+ years in a consultative customer-facing role
  • Strategic thinker, account management, and strong commitment to customer success
  • Proven team player and willingness to work closely with cross-functional partners
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements – a self-starter
  • Highly knowledgeable of technology industry trends and strategies
  • Ability to communicate (orally and written) clearly and effectively
  • Superior coordination and conflict resolution skills
  • Strong analytical, interpersonal and relationship building skills
  • Strong sense of urgency and commitment to get the job done
  • Strong work ethic and personal drive to excel
  • Exceptional organizational skills and attention to detail
  • Ability to use (and learn new) complex systems, technologies, and applications
  • 4-year higher education degree (desired)

Benefits

Comp & perks
  • 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
  • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
  • RX Home Delivery
  • HSA with Employer Contribution
  • In-vitro Fertility (treatment coverage)
  • Dental
  • Vision (2 plans: 12-month and 24-month frames allowance)
  • FSA Plans (Healthcare, Dependent Care and Limited Purpose)
  • Pre-tax Commuter Plans
  • Employer-paid Life Insurance
  • Employer-paid Short + Term Disability
  • Long Term Disability (2 plans: Employer-paid or optional Self-paid)
  • Paid Parental Leave (4 weeks at 100%)
  • Employee Assistance Plan
  • Voluntary Life Insurance for team member, spouse and child
  • Voluntary Accidental Death for team member and spouse
  • Legal/ID Theft Plans
  • TeleHealth
  • Wellness via Omada Health (healthy living solution)
  • Travel Assistance
  • Business Travel Accident Coverage
  • Medical for foreign travel coverage
  • Employer-paid Pet Telehealth
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Volunteer Time Off
  • 10 Holidays
  • Summer Sizzle
  • On Demand Pay (Daily Pay)

ATS Keywords

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Soft Skills
strategic thinkingaccount managementcustomer successteam playercommunication skillscoordination skillsconflict resolutionanalytical skillsinterpersonal skillsorganizational skills