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C1

Incident Management Specialist

C1

Incident Management Specialist overseeing IT-related incidents minimizing business disruption for C1. Requires strong analytical skills and experience in IT Operations and Service Management.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Monitors, triages, and manages incidents throughout their lifecycle – from detection to closure
  • Coordinates cross-functional teams to ensure timely resolution of high-priority or major incidents
  • Communicates incident status, impact, and resolution updates to stakeholders and management
  • Documents incident details, root causes, and corrective actions in the incident tracking system
  • Analyzes incident trends to identify recurring issues and opportunities for process improvement
  • Ensures compliance with Service Level Agreements (SLAs) and escalation protocols
  • Participates in post-incident reviews to recommend preventative measures and strengthen system resilience

Requirements

What you’ll need
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • 5-7 years in IT Operations, Service Management, or Incident Response
  • Strong understanding of ITIL or other ITSM frameworks
  • Excellent communication and coordination skills, especially under pressure
  • Ability to analyze technical issues and facilitate problem resolution
  • Familiarity with incident management tools such as Service Now, Remedy, Ivanti
  • Experience with monitoring and alerting systems

Benefits

Comp & perks
  • 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
  • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
  • RX Home Delivery
  • HSA with Employer Contribution
  • In-vitro Fertility (treatment coverage)
  • Dental
  • Vision (2 plans: 12-month and 24-month frames allowance)
  • FSA Plans (Healthcare, Dependent Care and Limited Purpose)
  • Pre-tax Commuter Plans
  • Employer-paid Life Insurance
  • Employer-paid Short + Term Disability
  • Long Term Disability (2 plans: Employer-paid or optional Self-paid)
  • Paid Parental Leave (4 weeks at 100%)
  • Employee Assistance Plan
  • Voluntary Life Insurance for team member, spouse and child
  • Voluntary Accidental Death for team member and spouse
  • Legal/ID Theft Plans
  • TeleHealth
  • Wellness via Omada Health (healthy living solution)
  • Travel Assistance
  • Business Travel Accident Coverage
  • Medical for foreign travel coverage
  • Employer-paid Pet Telehealth
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Volunteer Time Off
  • 10 Holidays
  • Summer Sizzle
  • On Demand Pay (Daily Pay)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Incident ManagementIT OperationsService ManagementIncident ResponseRoot Cause AnalysisProcess ImprovementTechnical Issue Analysis
Soft Skills
Communication SkillsCoordination SkillsAbility to Work Under Pressure