Incident Management Specialist

Incident Management Specialist overseeing IT-related incidents minimizing business disruption for C1. Requires strong analytical skills and experience in IT Operations and Service Management.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management and IT operations, ensuring compliance with Service Level Agreements (SLAs) while effectively coordinating cross-functional teams. Proficient in analyzing incident trends and facilitating problem resolution using industry-standard tools and frameworks.

Highest-signal resume keywords

Incident ManagementITIL FrameworkService NowCommunication SkillsProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementIT OperationsService ManagementIncident ResponseRoot Cause AnalysisProcess ImprovementTechnical Issue Analysis

Soft Skills

Communication SkillsCoordination SkillsAbility to Work Under Pressure

Tools & Technologies

Service NowRemedyIvantiMonitoring SystemsAlerting Systems

Industry Keywords

Service Level AgreementsPost-Incident ReviewsEscalation ProtocolsITSM Frameworks

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Monitors, triages, and manages incidents throughout their lifecycle – from detection to closure
Coordinates cross-functional teams to ensure timely resolution of high-priority or major incidents
Communicates incident status, impact, and resolution updates to stakeholders and management
Documents incident details, root causes, and corrective actions in the incident tracking system
Analyzes incident trends to identify recurring issues and opportunities for process improvement
Ensures compliance with Service Level Agreements (SLAs) and escalation protocols
Participates in post-incident reviews to recommend preventative measures and strengthen system resilience

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field
5-7 years in IT Operations, Service Management, or Incident Response
Strong understanding of ITIL or other ITSM frameworks
Excellent communication and coordination skills, especially under pressure
Ability to analyze technical issues and facilitate problem resolution
Familiarity with incident management tools such as Service Now, Remedy, Ivanti
Experience with monitoring and alerting systems

Benefits

Comp & perks

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)