BY YOUR SIDE Autism Therapy Services

Administration

• Provide exceptional customer service by building strong relationships with all new and current clients and employees
• Assist with any parent and employee concerns or needs
• Greet all families, clients and visitors in a professional environment and direct them to the appropriate location or person as needed
• Liaison for any parents or staff communication
• Parent collaboration regarding attendance, vacations, and changes in availability, while staying in line with policies set in place per parent agreement
• Primary contact for all incoming calls and prospective families
• Responsible for supporting the Scheduling Manager as needed with entering and auditing schedules to ensure accuracy
• Coordinate all intakes with direction from Director Center Operations
• Setting up and maintain all client files to remain in compliance through regular audits
• Data entry for basic accounting transactions and client demographics
• Oversee all day to day center maintenance which includes but not limited to opening/closing, restocking office and clinical supplies, and ensuring a healthy and safe environment for all
• Support clinical team on therapy floor as needed
• Responsible for auditing documentation, following up appropriately, and completing parent tours and consultations as scheduled
• Uphold the intake process by ensuring all communication and documentation are obtained and provided to ensure a smooth and easy process for the family and clinical team
• Review all new parent paperwork with parents to ensure policies are understood
• Assist the marketing team with outreach activities
• Consistently present on the floor, especially during busier transitions
• Assist with breaks for staff in therapy
• Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use
• Maintaining the cleanliness of the center
• Restock items as needed
• Other duties as assigned

Office Administrator