Operations Manager

BY YOUR SIDE Autism Therapy Services

Operations Manager overseeing center operations for BY YOUR SIDE-Autism Therapy Services, ensuring effective communication and supervision of Registered Behavior Technicians. Managing center maintenance and operational readiness.

Posted 6/19/2026full-timeNorcross • 🇺🇸 United StatesJuniorMid-Level💰 $56,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure a positive experience for prospective and current families by maintaining accurate, efficient communication and documentation
Provide day-to-day supervision of the Registered Behavior Technicians (RBTs) at assigned center(s)
Serve as the primary point of contact for center maintenance needs
Conduct daily walk-throughs to identify and address safety, cleanliness, maintenance, and operational concerns
Maintain a consistently clean, organized, and tour-ready center aligned with operational standards
Manage cleaning tasks, restocking, vendor coordination, and work order management in accordance with company approval guidelines
Work within the center budget to control supply inventory and complete monthly and as-needed purchase orders
Complete opening and closing procedures, participate in leadership and team meetings, attend professional development training, achieve assigned Key Performance Indicators (KPIs)
Serve as the primary point of contact with clients, families, and visitors and maintain professional communication in compliance with HIPAA regulations
Conduct center tours for new or prospective client/caregivers in the absence of the Center Director
Provide direct supervision to R/BT team members, including monitoring adherence to operational expectations, company policies, and handbook standards, while providing coaching, feedback, and support related to performance and professionalism

Requirements

What you’ll need

High School Diploma or GED Equivalent, required
Bachelor's degree strongly preferred
2+ years overseeing daily operations
2+ years providing excellent customer services
Ability to maintain quality, safety, and infection control standards.
Strong communication skills
Capable of responding quickly, calmly, and safely with mental acuity to emergency situations
Proficient with Microsoft Office (e.g., Teams, Word, Excel, Outlook)
Flexible and adaptable in a fast-paced, dynamic environment with shifting priorities and deadlines.
Excellent time management and organizational skills with the ability to multitask, prioritize, meet deadlines, and maintain high-quality deliverables with attention to detail.

Benefits

Comp & perks

Immediate Pay Access - YOU choose when you get paid!
Full Health Benefits Package + Pet Insurance
401K with Company Match
28 Days Paid Time Off-Recharge & thrive with industry-leading PTO + Paid Holidays
Professional Growth-Work with a team that celebrates success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceoperations managementsafety standardsinfection controltime managementmultitaskingbudget managementperformance monitoringcoachingdocumentation

Soft Skills

communicationleadershiporganizational skillsadaptabilityproblem-solvingattention to detailprofessionalismcalmness under pressureflexibilityteam collaboration

Certifications

High School DiplomaGED EquivalentBachelor's degree