Operations Manager

BY YOUR SIDE Autism Therapy Services

Operations Manager supervising Registered Behavior Technicians and ensuring efficient client communication in a clinical environment at BY YOUR SIDE. Overseeing center maintenance and delivering quality services to families.

Posted 6/19/2026full-timeOak Brook • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $56,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure a positive experience for prospective and current families by maintaining accurate, efficient communication and documentation with parents and clinical staff
Provide day-to-day supervision of the Registered Behavior Technicians (RBTs) at assigned center(s)
Solely responsible for all center maintenance, operational readiness, organization, and supply management needs
Conduct daily walk-throughs to identify and address safety, cleanliness, maintenance, and operational concerns
Manage cleaning tasks, restocking, vendor coordination, and work order management in accordance with company approval guidelines
Achieve assigned Key Performance Indicators (KPIs): RBT retention/turnover, RBT utilization, Session conversions, Center Supplies budget
Serve as the primary point of contact with clients, families and visitors and maintain professional communication in compliance with HIPAA regulations
Conduct Emergency and Safety Procedures training for all new employees

Requirements

What you’ll need

High School Diploma or GED Equivalent, required
Bachelor's degree strongly preferred
2+ years overseeing daily operations
2+ years providing excellent customer services
Ability to maintain quality, safety, and infection control standards
Strong communication skills with the ability to proactively, professionally, and effectively engage with clients, families, and team members across departments
Proficient with Microsoft Office (e.g., Teams, Word, Excel, Outlook)

Benefits

Comp & perks

Immediate Pay Access - YOU choose when you get paid!
Full Health Benefits Package + Pet Insurance
401K with Company Match
28 Days Paid Time Off-Recharge & thrive with industry-leading PTO + Paid Holidays
Professional Growth-Work with a team that celebrates success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational managementcustomer servicesafety standardsinfection control

Soft Skills

communicationsupervisionorganizationproblem-solvingteam collaboration

Certifications

High School DiplomaGED EquivalentBachelor's degree